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Senior Remote Customer Service Rep Jobs in Riverside, CA

Essence Journey

Remote Customer Support Associate

Anaheim, CA · Remote

$18.25 - $25.25/hr

Previous experience in customer service, administration, or support is a plus but not required Benefits: * Flexible remote work schedule * Professional development opportunities and access to ...

HMG Careers

Remote Customer Service and Sales

Rialto, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Pomona, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Irvine, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Corona, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Customer Service and Sales

Orange, CA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsSenior Remote Customer Service Rep JobsSenior Remote Customer Service Rep Jobs in Riverside, CA

Senior Remote Customer Service Rep information

See Riverside, CA salary details

$12

$24

$36

How much do senior remote customer service rep jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for senior remote customer service rep in Riverside, CA is $24.07, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

How does a Senior Remote Customer Service Rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Senior Remote Customer Service Rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a Senior Remote Customer Service Rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
What are popular job titles related to Senior Remote Customer Service Rep jobs in Riverside, CA? For Senior Remote Customer Service Rep jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Remote Customer Service Rep jobs in Riverside, CA look for? The top searched job categories for Senior Remote Customer Service Rep jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Remote Customer Service Rep jobs? Cities near Riverside, CA with the most Senior Remote Customer Service Rep job openings:
Senior Remote Customer Service Rep jobs near you
Customer Service Representative- Loan Servicing

Customer Service Representative- Loan Servicing

Lentegrity

Lake Forest, CA • Remote

$18.80 - $26.40/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Job description

Join Lentegrity as a Customer Service Representative for an Auto Loan Finance Company!

Location: Hybrid – You must be able to commute to Foothill Ranch, CA
Department: Loan Servicing
Status: Non-Exempt
Pay Range: $18.80–$26.40/hr

Job Details


Are you a people-focused professional with a passion for problem-solving and delivering exceptional service? At Lentegrity, we foster a collaborative, people-first culture that values integrity, consistency, and continuous improvement. We’re seeking a Customer Service Representative to join our Loan Servicing team in a hybrid role based in Foothill Ranch, CA.

In this role, you’ll be the frontline connection to our customers, helping resolve inquiries, negotiate payment arrangements, and ensure a smooth servicing experience. You’ll work closely with internal teams and external partners to support account management, claims processing, and customer satisfaction.

Key Responsibilities

  • Resolve customer problems by clarifying the customer's requests and provide a one-call resolution
    • Follow and ensure compliance with all company policies and procedures
    • Recommend potential services to management by collecting customer information and analyzing customer
    needs
    • Negotiate payment arrangements with customers, including offering suggestions as to how they can meet their
    obligations, propose alternative payment methods, and establish payment procedures
    • Manage high volume of incoming calls while multitasking
    • Respond to customer requests regarding account status
    • Process and file physical damage, total loss, and GAP claims with insurance agencies
    • Negotiate claim resolutions with insurance agencies to maximize recovery and minimize losses to the company
    • Analyze data used in settling claims to ensure that claims are valid and that settlements are made according to
    company policies and procedures
    • Identify and assess customers’ needs to achieve satisfaction
    • Meet personal/team/department daily and monthly Loan Servicing goals
    • Ensure all after-hour voicemails are reviewed and calls are returned to customers within 24 hours
    • Other duties as assigned

What We’re Looking For

  • 1–3 years of customer service experience (auto finance preferred)
  • High school diploma or equivalent required
  • Strong phone handling and active listening skills
  • Familiarity with CRM systems and customer service practices
  • Excellent communication and presentation abilities
  • Ability to multitask, prioritize, and manage time effectively
  • Fluency in Spanish preferred (not required)
  • Positive attitude and commitment to customer satisfaction

Why Join Lentegrity

  • Internal growth and promotion opportunities
  • Collaborative, innovative work environment
  • Access to 3,500+ self-paced courses and 25,000+ learning resources
  • Competitive benefits: Medical/Dental/Vision, 401(K) match, EAP, Adoption Assistance, and more
  • Casual dress code and supportive team culture

Our Core Values
Integrity. Teamwork. Service. Consistency.
We’re committed to delivering excellence to our borrowers, partners, and employees.

Lentegrity is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to protected characteristics like age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Privacy Notice: Please take notice that Lentegrity, LLC collects certain information about our job applicants and employees. Learn more about your rights in our California Privacy Notice: https://lentegrity.com/Forms/NoticeToApplicants.pdf