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Senior Remote Customer Service Rep Jobs in Ridgeland, MS

Five Star Solutions

Customer Service Mon-Fri

Jackson, MS · On-site +1

$14/hr

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest ... Previous remote work from home experience a plus * Quick learner and able to work independently

Five Star Solutions

Customer Service Mon-Fri

Jackson, MS · Remote

$14/hr

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest ... Previous remote work from home experience a plus * Quick learner and able to work independently

HMG Careers

Sales Representative Remote

Jackson, MS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$15.99 - $16/hr

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to ...

XACT

Customer Service Specialist - MS

Jackson, MS · On-site +1

$14.75 - $19.50/hr

This is a remote position. We are looking for energetic individuals that have an interest in providing our clients patients with excellent customer service from your secured home office who want to ...

HMG Careers

Remote Sales Representative

Bentonia, MS · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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Senior Remote Customer Service Rep information

See Ridgeland, MS salary details

$10

$19

$29

How much do senior remote customer service rep jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for senior remote customer service rep in Ridgeland, MS is $19.23, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $21.25 per hour, depending on experience, location, and employer.

How does a Senior Remote Customer Service Rep typically collaborate with other departments while working remotely?

As a Senior Remote Customer Service Rep, you'll often collaborate with teams such as technical support, sales, and product management to resolve complex customer issues. Communication is primarily done through digital channels like email, chat platforms, or virtual meetings. You may be responsible for escalating cases, providing feedback on customer pain points, and sharing insights to improve processes. Effective cross-functional collaboration is key to ensuring customer satisfaction and driving continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a Senior Remote Customer Service Rep, and why are they important?

To thrive as a Senior Remote Customer Service Rep, you need advanced problem-solving abilities, strong communication skills, and several years of customer service experience, often supported by a high school diploma or higher. Familiarity with CRM software such as Salesforce or Zendesk, along with proficiency in remote collaboration tools like Slack or Zoom, is typically required. Exceptional empathy, patience, and time management skills help professionals stand out in handling complex customer issues independently. These skills and qualities ensure efficient resolution of customer concerns, high satisfaction rates, and effective remote teamwork.

What is the difference between Senior Remote Customer Service Rep vs Customer Support Specialist?

AspectSenior Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; experience preferredHigh school diploma or equivalent; may require specific certifications
Work EnvironmentRemote, customer service call centers, online chatRemote or on-site, customer support via phone, email, chat
Employer & Industry UsageCustomer service departments across various industriesCustomer support teams in tech, retail, healthcare, etc.

The main difference is that a Senior Remote Customer Service Rep typically has more experience and handles complex customer issues, often mentoring junior staff, whereas a Customer Support Specialist focuses on resolving customer inquiries and providing support at an entry to mid-level. Both roles are essential in customer service but differ in responsibility level and experience requirements.

What does a Senior Remote Customer Service Rep do?

A Senior Remote Customer Service Representative handles customer inquiries, resolves complex issues, and provides support via phone, email, or chat—all from a remote location. They often assist with escalated cases, mentor newer team members, and help ensure high levels of customer satisfaction. This role requires advanced communication skills, problem-solving abilities, and experience with customer service platforms. Senior reps may also contribute to process improvements and training initiatives within their team.
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Senior Remote Customer Service Rep jobs near you

Senior Remote Sales Closer Evening & Weekend Shift

The Investors Edge

Jackson, MS • Remote

Full-time

Retirement

Posted 9 days ago

Job description

Salary: $152K


Location: 100% Remote Work from home no commute, no office
Schedule: Evenings & Weekends (detailed rotation below)
Job Type: Full-Time W-2 Employee
Base Pay: $36,000 / year + Full Benefits (see below)
On-Target Earnings (OTE): $129,000 + Uncapped Commission
Company:The Investors Edge


Hey there, sales rockstar!

We're looking for someone who loves the thrill of closing deals but also values having a life outside of work. Sound like you?


Here's the deal: The Investor's Edge has been helping people build wealth through real estate for 20 years, and we need another talented closer to join our evening/weekend team. Why evenings and weekends? Because that's when our hottest leads come throughpeople who are ready to invest and change their lives.


What's in it for you? You'll make real money. Like, $100K-$150K+ kind of money. We pay a $36K base (so you've got stability), then uncapped commissions on top. Our current team members consistently hit six figures, and the top performers are pushing $130K.


The coolest part? You work from home, and when you're not on a call, your time is YOUR time. Need to throw in laundry? Walk your dog? Make lunch? Go for itjust be ready to hop on a call within 5 minutes when one comes through.


You'd be perfect if you:

  • Have 2+ years crushing it in high-ticket phone sales
  • Know your way around a CRM
  • Can have real conversations with people (not just read scripts)
  • Actually care about helping people succeed


We'll give you full benefits, 401(k) matching, and all the training and support you need. Plus, you'll actually like the people you work with. (We've got the "Top Workplace" awards to prove our culture rocks.)


Hours:

Your Schedule (MST):

  • MonThu: 12:00 PM 10:00 PM
  • Fri: 10:00 AM 6:00 PM
  • SatSun: 7:00 AM 6:00 PM Directors rotate weekends, working two out of every three weekends to ensure balanced coverage. If you work Sat and Sun you will have Mon and Tuesday off.
  • Youll work a 5-day schedule, never more than five days in a row, with two consecutive days off each week.
  • Youll keep your calendar open Nights and Weekends about 10 hours per day (around 50 hours per week) to allow for both pre-scheduled appointments and live-transfer calls.


Youll typically have2535 hours of booked talk time per week, each pre scheduled set is 2-hour appointment blocks. This turns into 11-12 hours of Talk time for pre set. This does not include live transfers.


When not on a call, your time is flexible you just need to stay reachable within 5 minutes during your shift for any incoming live transfer. You have to be ready for a video call to be on a live call in front of computer within 5 mins during set hours.


Interested? Let's talk!


Director

#ZR