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Online Customer Service Rep Jobs in Ridgeland, MS

Customer Service Representative (CSR)

Pearl, MS ยท On-site

$13.75 - $18.75/hr

Prior experience as a Customer Service Representative or in a similar role, with a proven track record of providing excellent customer service. * Proficiency in using ServiceTitan or similar field ...

Customer Service Representative

Richland, MS ยท On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Byram, MS ยท On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Richland, MS ยท On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Richland, MS

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Byram, MS ยท On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Byram, MS ยท On-site

$13.75 - $18.75/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Rep

Canton, MS ยท On-site

$13.50 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Customer Service Representative

Jackson, MS ยท On-site

$14 - $19/hr

Customer Service Representative Jackson, Mississippi, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

Customer Service Representative

Ridgeland, MS ยท On-site

$13.75 - $18.50/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Ridgeland, MS ยท On-site

$13.25 - $18/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Ridgeland, MS ยท On-site

$13.25 - $18/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Jackson, MS ยท On-site

$14 - $19/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Jackson, MS ยท On-site

$14 - $19/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Jackson, MS ยท On-site

$14 - $19/hr

As a CSR, you'll play a key role in delivering exceptional customer service while building ... and online. We are committed to serving our communities, fostering a culture of growth and ...

Customer Service Representative

Pearl, MS ยท On-site

$13.75 - $18.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Online Customer Service Rep information

See Ridgeland, MS salary details

$8

$15

$22

How much do online customer service rep jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for online customer service rep in Ridgeland, MS is $15.66, according to ZipRecruiter salary data. Most workers in this role earn between $12.84 and $17.40 per hour, depending on experience, location, and employer.

What does an online customer service rep do?

An Online Customer Service Representative assists customers through digital channels such as email, live chat, and social media. Their main duties include answering customer inquiries, resolving issues, processing orders, and providing product or service information. They act as the bridge between the company and its customers, ensuring a positive experience and maintaining customer satisfaction. This role requires excellent communication skills, patience, and the ability to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as an online customer service rep?

To thrive as an Online Customer Service Rep, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is common in this role. Patience, active listening, and a customer-centric attitude make someone stand out in this position. These skills and qualities are crucial for efficiently resolving customer issues, maintaining satisfaction, and supporting company reputation in a digital environment.

What are some common challenges faced by online customer service reps and how are they typically addressed?

Online Customer Service Reps often encounter challenges such as handling high volumes of inquiries, navigating difficult customer interactions, and managing multiple communication channels simultaneously. To address these, employers typically provide robust training in conflict resolution, time management, and the use of customer relationship management (CRM) systems. Additionally, most teams foster a supportive environment where reps can escalate complex issues to supervisors and collaborate with colleagues for solutions. Regular feedback sessions and access to knowledge bases also help reps stay effective and confident in their roles.

What is the difference between Online Customer Service Rep vs Call Center Agent?

AspectOnline Customer Service RepCall Center Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service experience often preferred
Work EnvironmentRemote or office-based, primarily online communicationCall centers, often office-based, handling phone calls
Industry UsageRetail, tech support, e-commerce, service industriesTelecommunications, insurance, banking, customer support
Search & Comparison IntentYesYes

Online Customer Service Reps primarily communicate via chat, email, or online platforms, focusing on digital interactions. Call Center Agents handle customer inquiries mainly through phone calls, often in a call center setting. While both roles require strong communication skills and customer service experience, their work environments and communication methods differ. Understanding these differences helps job seekers find roles that match their skills and preferences.

Can you work from home as an online customer service representative?

Yes, many online customer service representatives work remotely from home, using computers and communication tools like chat, email, or phone to assist customers. Employers often require reliable internet access and may provide training on specific software or platforms.

What are the most commonly searched types of Customer Service Rep jobs in Ridgeland, MS?

The most popular types of Customer Service Rep jobs in Ridgeland, MS are:

What are popular job titles related to Online Customer Service Rep jobs in Ridgeland, MS?

For Online Customer Service Rep jobs in Ridgeland, MS, the most frequently searched job titles are:

What job categories do people searching Online Customer Service Rep jobs in Ridgeland, MS look for?

The top searched job categories for Online Customer Service Rep jobs in Ridgeland, MS are:

What cities near Ridgeland, MS are hiring for Online Customer Service Rep jobs?

Cities near Ridgeland, MS with the most Online Customer Service Rep job openings:

Infographic showing various Online Customer Service Rep job openings in Ridgeland, MS as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,575 per year, or $15.7 per hour.

Customer Service Representative (CSR)

Jackson, MS โ€ข On-site

$24K - $31K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago


Job description

One of the most important people on our Team is the Customer Service Representative (CSR). Some might even refer to this individual as an Administrative Assistant or a Receptionist. Nevertheless, in my opinion, they are basically, "The CEO of First Impression" within a company. When interviewing for this position for any of our four locations, I am very meticulous in the selection of this very valuable Team Member. The CSR position requires an individual to be courteous, polite, and well-mannered at all times, regardless of the situation. They must also possess the ability to be detail-oriented and excellent at multi-tasking.

Job duties include, but are not limited to:

  • Answering Telephones
  • Assisting Team Members
  • Data Entry
  • Drafting Documents
  • Filing Client's Folders
  • Greeting Clients
  • Scheduling Appointments
  • Serving Clients Amenities

Tim C. Lee, CEO & Founder

Company Description

TCL Financial & Tax Services offers a wide range of services to help individuals and businesses reach their financial goals. Our Team consists of dedicated and highly trained advisors, counselors, and professionals who are devoted to give insightful, reliable, and up-to-date advice to each client. Many tax preparation companies are only open during the peak tax season months of January through April 15th, but we are committed to our current and future clients and is open year-round just in case they need us. We also specialize in more than just tax preparation. Currently, our company offers over a dozen financial services to the public. We have been in business for over 20 years, have four locations, and have earned an A+ Rating with the Better Business Bureau. Our ultimate goal is to become the leader in the industry when it pertains to financial and tax preparation services for individuals and businesses nationwide. At TCL Financial & Tax Services, Client Satisfaction is Always a Top Priority!