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Senior Production Support Analyst Jobs (NOW HIRING)

Who You Are: We're seeking a Senior Production Support Engineer, ideally with experience in the ... Experience with incident response, root cause analysis, and structured problem-solving in a ...

Provide L2/L3 production support for digital products and applications * Monitor system performance, troubleshoot issues, and ensure high availability of platforms * Analyze and resolve user-reported ...

Summary The Lead Production Support & Operations role is responsible for end-to-end production ... Ensure Root Cause Analysis (RCA) and Post-Incident Reviews (PIRs) are completed with actionable ...

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Senior Production Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior production support analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for senior production support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Production Support Analyst vs Production Support Analyst?

AspectSenior Production Support AnalystProduction Support Analyst
Required CredentialsBachelor's degree, relevant certifications (ITIL, certifications in specific platforms)Bachelor's degree, similar certifications often required
Work EnvironmentFast-paced IT operations, financial services, or tech companiesIT support teams across various industries
Employer & Industry UsageFinancial institutions, tech firms, large corporationsSimilar industries, often entry to mid-level roles
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles

The main difference between a Senior Production Support Analyst and a Production Support Analyst lies in experience, responsibilities, and seniority. Senior analysts typically handle more complex issues, mentor junior staff, and have greater decision-making authority. Both roles require similar technical skills and certifications, but the senior position demands more experience and leadership capabilities.

What are the key skills and qualifications needed to thrive as a Senior Production Support Analyst, and why are they important?

To thrive as a Senior Production Support Analyst, you need strong analytical skills, deep understanding of IT systems, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow), and scripting languages is typically required. Exceptional problem-solving, communication, and customer service skills help you effectively resolve issues and collaborate with technical and business stakeholders. These skills ensure minimal downtime, prompt issue resolution, and reliable system performance crucial for business operations.

How does a Senior Production Support Analyst typically interact with development and operations teams to resolve incidents?

As a Senior Production Support Analyst, collaboration with both development and operations teams is essential when resolving incidents. Analysts often serve as the bridge between these groups, facilitating communication to quickly identify root causes and implement solutions. This may involve participating in incident review meetings, coordinating with developers for code-related issues, and working alongside operations to address infrastructure concerns. Effective analysts also document resolution steps and ensure knowledge is shared across teams to prevent recurring issues.

What does a Senior Production Support Analyst do?

A Senior Production Support Analyst is responsible for ensuring the smooth operation of critical business applications and systems. They monitor, troubleshoot, and resolve technical issues that arise in a live production environment, often working closely with development, QA, and infrastructure teams. In addition to fixing incidents, they may also implement process improvements, create documentation, and provide guidance to junior analysts. Their goal is to minimize downtime and ensure that end-users experience minimal disruptions.
What cities are hiring for Senior Production Support Analyst jobs? Cities with the most Senior Production Support Analyst job openings:
What states have the most Senior Production Support Analyst jobs? States with the most job openings for Senior Production Support Analyst jobs include:
Infographic showing various Senior Production Support Analyst job openings in the United States as of June 2026, with employment types broken down into 1% Internship, 90% Full Time, 8% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Product Support Analyst

Senior Product Support Analyst

BOOZ, ALLEN & HAMILTON, INC.

Washington, DC • Hybrid

$69K - $158K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 27 days ago


Booz Allen Hamilton rating

8.8

Company rating: 8.8 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

9th of 57 rated business consultants


Job description

Senior Product Support Analyst
The Opportunity:
As a Senior Product Support Analyst, you know the importance of delivering strategic, data-driven logistics solutions that enable product success and long-term sustainability. On our team, you'll play a pivotal role in lifecycle logistics to support critical national defense missions. In this role, you'll play a key part in furthering the national security requirements of cutting edge remote and autonomous systems You'll use your knowledge of integrated product support to assist Product Support Managers and Logistics Leaders to develop and implement Product Support Strategies, Life Cycle Sustainment Plans, and execution of all Integrated Product Support elements in support of mission objectives.
Your contributions will directly impact the ability of the client to accelerate the development, acqui sit ion, and fielding of unmanned technologies. The client strives to move away from legacy, slow, multi-year acqui sit ion cycles toward a modern, modular, and fast-paced "rapid prototyping" model. This is your opportunity to be part of a high-impact team, driving innovation where technology meets mission outcomes.
Work with us as we accelerate outcomes for the nation through technology.
Join us. The world can't wait.
What You'll Do:
  • Provide logistics support to a Middle Tier Acquisition, ACAT Acquisition, or Sustainment Program Office contributing to the planning, coordination, and execution of program logistics and sustainment activities across the acqui sit ion lifecycle.
  • Support the development and maintenance of logistics documentation and deliverables.
  • Assist with planning and coordination of logistics activities to support program acqui sit ion and sustainment objectives.
  • E nga ge with stakeholders and build relationships with program acqui sit ion, logistics, and field activity teams to facilitate decisions and effectiveness.
  • Support Navy budget program review processes including Baseline Assessment Memorandum ( BAM ) and Program Objective Memorandum ( POM ).
  • E nga ge with stakeholders across program acqui sit ion, logistics, engineering, and field activity teams to facilitate coordination and support program execution.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items in support of program leadership.
  • Collect, organize, and analyze logistics and program data to support planning, reporting, and risk identification.
  • Manage and prioritize multiple tasks while working independently and collaboratively in a fast-paced program environment.
  • Develop presentations, facilitate brief updates, provide meeting support, and track action items.

Join us. The world can't wait.
You Have:
  • 4+ years of experience supporting Navy logistics, acqui sit ion, or program management activities
  • Experience supporting DoD Program Management Offices
  • Experience supporting program documentation, briefings, and meeting coordination
  • Experience with using Micro sof t Office 365 Suite, including Word, Excel, PowerPoint, Teams, and SharePoint
  • A bility to take initiative, manage competing priorities, and operate with minimal supervision
  • Ability to pay strict attention to detail
  • Top Secret clearance
  • Bachelor's degree

Nice If You Have:
  • Experience supporting a NAVSEA Warfare Center or working at an Original Equipment Manufacturer (OEM) for Naval Weapons Systems
  • Experience in a Middle Tier of Acquisition (MTA) Program Office
  • Experience supporting Integrated Product Support ( IPS ) or lifecycle sustainment planning activities for Navy acqui sit ion programs
  • Experience with Navy supply chain, provisioning process, or Navy funding processes, including OPN-8 funding and Baseline Assessment Memorandum ( BAM ) processes
  • Experience developing logistics deliverables, such as Interim Supply Support Plans ( ISSPs ) and sustainment documentation
  • Experience coordinating with cross-functional teams, including engineering, acqui sit ion, logistics, and fleet stakeholders
  • Knowledge of Department of Defense acqui sit ion lifecycle processes, including DoD 5000 series and sustainment planning
  • Possession of strong analytical, research, organizational, and problem-solving skills
  • Master's degree
  • Lifecycle Logistics (LCL) or Program Management (PM) DAWIA Foundational Certification

Clearance :
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Top Secret clearance is required.
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914