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Senior Production Support Analyst Jobs (NOW HIRING)

JLL

Senior Analyst, Production Support

Atlanta, GA · On-site

$84K - $112K/yr

Senior Analyst, Production Support * What this job involves: Join JLL's premier Investment Sales Advisory team as a Senior Analyst, whereyou'llbe at the forefront of commercial real estate investment ...

ORBIS Inc

Product Support Analyst

Washington, DC

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Internet Brands

Senior Tech Support Analyst

Eagan, MN · On-site

The Sr. Tech Support Analyst's role is to elevate end-user support services and guide the Tech Support Analyst(s) in maintaining and improving the users' productivity while providing the customers ...

ORBIS, Inc.

Product Support Analyst

Washington, DC · On-site

... Product Support. PEO CVN provides full lifecycle acquisition support to the nation's fleet of ... Provide daily program, analytical, and acquisition management support to senior level executives.

Pindrop

OR · On-site

$90K - $110K/yr

About the Role As a Senior Production Support Engineer , you'll play a critical role in ensuring ... Perform root cause analysis, implement long-term fixes, and improve system reliability * Act as a ...

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Senior Production Support Analyst information

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$25.5K

$83.6K

$138.5K

How much do senior production support analyst jobs pay per year?

As of Jul 16, 2026, the average yearly pay for senior production support analyst in the United States is $83,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,500.00 and $91,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Production Support Analyst vs Production Support Analyst?

AspectSenior Production Support AnalystProduction Support Analyst
Required CredentialsBachelor's degree, relevant certifications (ITIL, certifications in specific platforms)Bachelor's degree, similar certifications often required
Work EnvironmentFast-paced IT operations, financial services, or tech companiesIT support teams across various industries
Employer & Industry UsageFinancial institutions, tech firms, large corporationsSimilar industries, often entry to mid-level roles
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles

The main difference between a Senior Production Support Analyst and a Production Support Analyst lies in experience, responsibilities, and seniority. Senior analysts typically handle more complex issues, mentor junior staff, and have greater decision-making authority. Both roles require similar technical skills and certifications, but the senior position demands more experience and leadership capabilities.

What are the key skills and qualifications needed to thrive as a Senior Production Support Analyst, and why are they important?

To thrive as a Senior Production Support Analyst, you need strong analytical skills, deep understanding of IT systems, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow), and scripting languages is typically required. Exceptional problem-solving, communication, and customer service skills help you effectively resolve issues and collaborate with technical and business stakeholders. These skills ensure minimal downtime, prompt issue resolution, and reliable system performance crucial for business operations.

How does a Senior Production Support Analyst typically interact with development and operations teams to resolve incidents?

As a Senior Production Support Analyst, collaboration with both development and operations teams is essential when resolving incidents. Analysts often serve as the bridge between these groups, facilitating communication to quickly identify root causes and implement solutions. This may involve participating in incident review meetings, coordinating with developers for code-related issues, and working alongside operations to address infrastructure concerns. Effective analysts also document resolution steps and ensure knowledge is shared across teams to prevent recurring issues.

What does a Senior Production Support Analyst do?

A Senior Production Support Analyst is responsible for ensuring the smooth operation of critical business applications and systems. They monitor, troubleshoot, and resolve technical issues that arise in a live production environment, often working closely with development, QA, and infrastructure teams. In addition to fixing incidents, they may also implement process improvements, create documentation, and provide guidance to junior analysts. Their goal is to minimize downtime and ensure that end-users experience minimal disruptions.
What cities are hiring for Senior Production Support Analyst jobs? Cities with the most Senior Production Support Analyst job openings:
What states have the most Senior Production Support Analyst jobs? States with the most job openings for Senior Production Support Analyst jobs include:
Senior Production Support Analyst jobs near you
Infographic showing various Senior Production Support Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% Internship, 86% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $83,590 per year, or $40.2 per hour.
Senior Aladdin Application Support Analyst in NYC, NY

Senior Aladdin Application Support Analyst in NYC, NY

FSTONE Technologies

Manhattan, NY • On-site

Other

Posted 8 days ago

Job description

Role: Senior Application Support Analyst – Aladdin Front Office

Location: NYC, NY (Hybrid role)

Duration: Long Term

JD:

Senior Application Support Analyst – Aladdin Front Office (7–10 Years)

We are seeking a highly motivated Senior Application Support Analyst to join our global Front Office Application Support team supporting a leading asset management business. The role is responsible for ensuring the stability, performance, and operational excellence of the Aladdin platform supporting portfolio management, order management, trade execution, trade booking, and post-trade workflows.

The ideal candidate will have 7–10 years of experience supporting front office investment management applications, with strong hands-on expertise in BlackRock Aladdin. The candidate should possess a solid understanding of the investment lifecycle and be comfortable working directly with portfolio managers, traders, investment operations, and technology teams in a fast-paced global environment.

Key Responsibilities

•             Provide Level 2/Level 3 production support for Aladdin and related front office applications.

•             Investigate and resolve production issues impacting portfolio management, order management, trade execution, trade booking, and confirmations.

•             Perform root cause analysis, coordinate with BlackRock, technology and business teams, and drive issues through to resolution.

•             Develop and execute SQL queries for troubleshooting, data validation, and analysis.

•             Build automation scripts, preferably using Python, to improve operational efficiency and monitoring.

•             Participate in production releases, change management activities, and continuous service improvement initiatives.

•             Support a global operating model with collaboration across regional teams and participation in incident management.

Required Skills

•             7–10 years of experience supporting investment management or capital markets applications.

•             Strong hands-on experience with BlackRock Aladdin, including front office workflows.

•             Good understanding of the asset management trade lifecycle and front office business processes.

•             Strong SQL skills and experience analyzing large datasets.

•             Scripting experience, preferably in Python, for automation and operational tooling.

•             Excellent analytical, troubleshooting, and communication skills with the ability to interact effectively with business users and technology teams.

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