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Senior Production Support Analyst Jobs in Georgia

TIER4 GROUP

Production Support Engineer

Atlanta, GA · On-site +1

$40.50 - $52.75/hr

Production Support Analyst / Application Support Specialist Direct Hire Atlanta, GA - hybrid onsite/remote Job Summary: We are seeking a dedicated and detail-oriented Production Support Analyst ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · On-site

$40.50 - $52.75/hr

... of the Senior Production Support Engineer. * Monitor production processes, review basic logs ... Coordinate with business analysts to capture feedback and route enhancement requests appropriately ...

JLL

Senior Analyst, Production Support

Atlanta, GA · On-site

$84K - $112K/yr

Senior Analyst, Production Support * What this job involves: Join JLL's premier Investment Sales Advisory team as a Senior Analyst, whereyou'llbe at the forefront of commercial real estate investment ...

Frazier & Deeter

Production Support Engineer

Atlanta, GA · Hybrid

$40.50 - $52.75/hr

... of the Senior Production Support Engineer. * Monitor production processes, review basic logs ... Coordinate with business analysts to capture feedback and route enhancement requests appropriately ...

JLL

Senior Analyst, Production Support

Atlanta, GA

$84K - $112K/yr

Senior Analyst, Capital Markets - Investment Sales Advisory (ISA) - JLL Job Summary This position ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

JLL

Senior Analyst, Production Support

Atlanta, GA

$84K - $112K/yr

Debt Analyst - JLL What this job involves: Join JLL's dynamic Capital Markets team as a Debt ... Personalized benefits that support personal well-being and growth: JLL recognizes the impact that ...

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... senior managers and department managers are notified in a timely manner when escalations are ...

InComm Payments

Product Support Analyst I

Columbus, GA · On-site

The FLOS Product Support Analyst I is responsible for supporting day-to-day business operations by ... senior managers and department managers are notified in a timely manner when escalations are ...

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All JobsProduction Support Analyst JobsSenior Production Support Analyst JobsSenior Production Support Analyst Jobs in Georgia

Senior Production Support Analyst information

See Georgia salary details

$21.5K

$70.6K

$116.9K

How much do senior production support analyst jobs pay per year?

As of Sep 1, 2026, the average yearly pay for senior production support analyst in Georgia is $70,582.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,300.00 and $76,800.00 per year, depending on experience, location, and employer.

What does a senior production support analyst do?

A Senior Production Support Analyst is responsible for ensuring the smooth operation of critical business applications and systems. They monitor, troubleshoot, and resolve technical issues that arise in a live production environment, often working closely with development, QA, and infrastructure teams. In addition to fixing incidents, they may also implement process improvements, create documentation, and provide guidance to junior analysts. Their goal is to minimize downtime and ensure that end-users experience minimal disruptions.

How does a senior production support analyst typically interact with development and operations teams to resolve incidents?

As a Senior Production Support Analyst, collaboration with both development and operations teams is essential when resolving incidents. Analysts often serve as the bridge between these groups, facilitating communication to quickly identify root causes and implement solutions. This may involve participating in incident review meetings, coordinating with developers for code-related issues, and working alongside operations to address infrastructure concerns. Effective analysts also document resolution steps and ensure knowledge is shared across teams to prevent recurring issues.

What are the key skills and qualifications needed to thrive as a senior production support analyst, and why are they important?

To thrive as a Senior Production Support Analyst, you need strong analytical skills, deep understanding of IT systems, and experience with incident management, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like Splunk or AppDynamics), ticketing systems (such as ServiceNow), and scripting languages is typically required. Exceptional problem-solving, communication, and customer service skills help you effectively resolve issues and collaborate with technical and business stakeholders. These skills ensure minimal downtime, prompt issue resolution, and reliable system performance crucial for business operations.

What is the difference between Senior Production Support Analyst vs Production Support Analyst?

AspectSenior Production Support AnalystProduction Support Analyst
Required CredentialsBachelor's degree, relevant certifications (ITIL, certifications in specific platforms)Bachelor's degree, similar certifications often required
Work EnvironmentFast-paced IT operations, financial services, or tech companiesIT support teams across various industries
Employer & Industry UsageFinancial institutions, tech firms, large corporationsSimilar industries, often entry to mid-level roles
Search & Comparison IntentUnderstanding senior-level responsibilities and qualificationsEntry to mid-level support roles

The main difference between a Senior Production Support Analyst and a Production Support Analyst lies in experience, responsibilities, and seniority. Senior analysts typically handle more complex issues, mentor junior staff, and have greater decision-making authority. Both roles require similar technical skills and certifications, but the senior position demands more experience and leadership capabilities.

Is a senior production support analyst a stressful job?

A senior production support analyst role can be stressful due to the need to quickly resolve technical issues, ensure system stability, and meet tight deadlines. The job often involves working in high-pressure environments, requiring strong problem-solving skills and the ability to handle urgent situations effectively.

What cities in Georgia are hiring for Senior Production Support Analyst jobs?

Cities in Georgia with the most Senior Production Support Analyst job openings:

Senior Production Support Analyst jobs near you
Infographic showing various Senior Production Support Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,582 per year, or $33.9 per hour.

Senior Production Support Engineer

Frazier & Deeter

Atlanta, GA • Hybrid

Full-time

Posted 27 days ago

Job description

Join Frazier & Deeter and be a part of a rapidly growing Top 50 accounting & advisory firm that has been repeatedly named a Best Firm to Work For, a Best Firm for Women and a Pacesetter firm among U.S. accounting firms. With several offices across the U.S., UK, and India, there is a spot for you!  

We serve clients of all sizes across the United States and the globe, with a suite of services that grow every year. Our growth mindset and entrepreneurial environment translates into variety and opportunity for our people. 

At Frazier & Deeter, we're committed to training, mentoring, and developing our staff members. With our emphasis on Investing in Relationships to Make a Difference and a Firmwide Focus on Inclusion, we help each other grow in every aspect of life.  

Job Summary:

At Frazier & Deeter, our technology solutions play a critical role in supporting our people, clients, and continued growth. We are seeking a Senior Production Support Engineer to serve as a technical leader responsible for maintaining the stability, performance, and reliability of internally developed applications, automations, integrations, and AI-enabled solutions. This role combines complex problem-solving, operational excellence, and cross-functional collaboration to ensure our technology ecosystem delivers a seamless experience for users across the firm.

Duties & Responsibilities:

  • Provide front-line senior support for internally built tools, automations, AI-enabled capabilities, integrations, and data workflows.
  • Serve as a technical peer to the development team by reviewing logs, diagnosing issues, identifying root cause, and recommending durable fixes.
  • Create monitoring, alerting, operational runbooks, and support procedures for production applications and automations.
  • Triage user issues, distinguish break-fix support from enhancement requests, and translate recurring issues into requirements for development and business analyst teams.
  • Provide white-glove post-cutover support for newly acquired teams after system migrations.
  • Mentor the junior Production Support Engineer and establish quality standards for the support function.
  • Help protect developer capacity by absorbing support work that the service desk is not positioned to handle.

Education & Experience: 

  • Senior engineer with 5+ years experience in software development, application support, or integration support.
  • Bachelor's degree in a related field preferred; relevant experience may be considered in lieu of a degree.
  • Ability to read logs, troubleshoot APIs, diagnose automation issues, and identify root causes across multiple systems.
  • Understanding of AI platforms, automations, Copilot, Claude, APIs, Salesforce, Certinia, or similar enterprise platforms preferred.
  • Familiarity with SDLC, defect triage, monitoring, alerting, support documentation, and production support practices.
  • Strong written communication skills and ability to document technical issues clearly for developers and business users.
  • Ability to operate calmly during post-cutover stabilization and high-pressure support windows.

#LI - hybrid

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