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Senior Process Associate Jobs in Puerto Rico (NOW HIRING)

Infosys

Senior Process Associate

Aguadilla, PR · On-site

Senior Process Associate Aguadilla, Puerto Rico This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that ...

Pwc

SAP BRIM Consultant, Senior Associate

San Juan, PR

$77K - $202K/yr

As a Senior Associate, you will build meaningful client connections and learn how to manage and ... processes to enhance client satisfaction and achieve strategic objectives - Navigating complex ...

BDO USA

Grant Compliance Senior Associate

San Juan, PR · On-site

The Grant Execution Senior Associate is responsible for supporting the full lifecycle of federally ... grant process. Job Duties: • Provides technical and administrative assistance to programmatic ...

BDO

Grant Compliance Senior Associate

San Juan, PR · On-site

The Grant Execution Senior Associate is responsible for supporting the full lifecycle of federally ... process. Job Duties: Provides technical and administrative assistance to programmatic areas to ...

Veg Group

Sr. Manufacturing Engineer

Humacao, PR · On-site

$95 - $130/hr

... following position: * Sr Manufacturing Engineer We are seeking a highly skilled Senior ... expertise, driving process improvements, and mentoring Associate Engineers and COOP students.

Pinnaql

Sr. Manufacturing Engineer

Humacao, PR · On-site

$92K - $126K/yr

... following position: * Sr Manufacturing Engineer We are seeking a highly skilled Senior ... expertise, driving process improvements, and mentoring Associate Engineers and COOP students.

Pinnaql

Sr. Manufacturing Engineer

Humacao, PR · On-site

$92K - $126K/yr

... following position: * Sr Manufacturing Engineer We are seeking a highly skilled Senior ... expertise, driving process improvements, and mentoring Associate Engineers and COOP students.

Pinnaql

Sr. Manufacturing Engineer

Punta Santiago, PR · On-site

$90K - $123K/yr

... following position: * Sr Manufacturing Engineer We are seeking a highly skilled Senior ... expertise, driving process improvements, and mentoring Associate Engineers and COOP students.

Jj

Product and Process Engineering Manager

San Lorenzo, PR · On-site

$164K - $170K/yr

Learn more at Under the direction of the Site Senior Technical Operations Manager, manages all ... Supervise the technical support associates in Product & Process Engineering and acts asmentor to ...

New

Kelly Services

Sr Associate QA

Juncos, PR · On-site

How about this one? We're seeking for a Sr Associate QA to work in the east region, in PR. With us ... packaging process ensuring compliance to procedures and Quality standards as well as oversee ...

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Senior Process Associate information

What is a senior process associate?

A Senior Process Associate is a professional who specializes in managing, optimizing, and improving business processes within an organization. They often handle complex tasks, work with various departments to streamline workflows, and ensure processes are efficient and compliant with company standards. Senior Process Associates may also mentor junior staff, identify opportunities for automation, and contribute to process documentation and reporting. Their goal is to enhance productivity and support the organization's operational objectives.

What are the key skills and qualifications needed to thrive as a senior process associate?

To thrive as a Senior Process Associate, you need strong analytical abilities, attention to detail, and proficiency in business process management, typically supported by a bachelor’s degree in business or a related field. Familiarity with workflow automation tools, ERP systems, and possibly Six Sigma or Lean certifications is highly valued. Excellent communication, problem-solving, and time management skills help you collaborate effectively and drive process improvements. These skills ensure efficient operations, high-quality deliverables, and ongoing optimization in business processes.

What are some common challenges senior process associates face when managing multiple projects simultaneously?

Senior Process Associates often juggle several projects at once, which can present challenges such as prioritizing tasks, managing tight deadlines, and ensuring consistent process quality. Effective time management and clear communication with team members and stakeholders are crucial to prevent bottlenecks and maintain workflow efficiency. Leveraging project management tools and regularly reviewing progress can help mitigate these challenges and support successful project delivery.

Is a senior process associate a stressful job?

A senior process associate role can involve handling complex tasks, meeting deadlines, and managing multiple responsibilities, which may contribute to stress. The level of stress often depends on the work environment, workload, and individual skills in time management and problem-solving.

What are popular job titles related to Senior Process Associate jobs in Puerto Rico?

For Senior Process Associate jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Senior Process Associate jobs in Puerto Rico look for?

The top searched job categories for Senior Process Associate jobs in Puerto Rico are:

Senior Process Associate jobs near you
Infographic showing various Senior Process Associate job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 15% Part Time, 2% Temporary, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Senior Process Associate

Infosys

Aguadilla, PR • On-site

Full-time

Posted 11 days ago

Infosys rating

7.0

Company rating: 7.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

153rd of 226 rated it services

Job description


Senior Process Associate
Aguadilla, Puerto Rico
This position is responsible for providing exceptional customer service while maximizing productivity within our call center in such a manner that supports the mission, values and standards of the Company and focused on client satisfaction. Primary responsibilities include direct phone-based customer interaction to answer and resolve a wide variety of inquiries related to client requirements. Evenings, weekend, and holiday availability is required. This position reports to the Customer Service Supervisor under the direction of the Customer Service Manager.
Responsibilities:
  • Answers incoming calls from queue in a professional and courteous manner
  • Assists internal and external customers via email
  • Service internal and external customers via customer chat channel
  • Ensure that customer requests are fulfilled, and questions are answered in an accurate, knowledgeable, and efficient manner
  • Transfers callers to the appropriate departments
  • Escalate calls to supervisor as warranted
  • Enter appropriate comments and notes within policy database
  • Proactively recommend and upsell appropriate products based upon customer needs or direction from supervisor
  • Takes a proactive approach to enhance product knowledge when not on a call, including but not exclusive to submitting topics for department knowledge base, studying coverage and procedural documents, and visiting competitor and partner websites
  • Foster a team environment by creating and maintaining a positive relationship with peers, customers, and business partners
  • Consistently meet or exceed performance standards outlined in the Customer Service Department career path
Qualifications:
Basic:
  • Minimum of 12 months of Customer Services or in a customer facing role
  • High school diploma or GED required

Preferred:
  • Fully bilingual (Spanish and English)
  • Prior experience working in a call center environment is a plus
  • Excellent verbal and written communication
  • Ability to interact with customers in a professional manner while having an upbeat and friendly demeanor
  • Excellent computer skills including experience with Microsoft Office products
  • Ability to work independently at a quick pace and with a high degree of accuracy
Who We Are
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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