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Senior Performance Analyst Jobs in Calgary, AB (NOW HIRING)

TELUS

Senior Performance Analyst

Calgary, AB

As a Senior Performance Analyst , you will manage recovery situations, including third-party agency engagement and civil claims filing with TELUS Legal, while championing tools and practices for ...

TELUS

Senior Strategy Manager

Calgary, AB · Remote

... Performance team is a high-performing, analytical, and highly engaged group at the heart of TELUS ... As a Senior Strategy Manager, you'll steer strategic discussions and share data-backed ...

Targeted Talent

Senior BI Analyst

Calgary, AB · Remote

We are looking for an experienced Senior BI Analyst for our client. This is a permanent position ... Individual performance bonus * Health and dental benefits * 3 weeks' vacation * Relocation Package

Rogers Communications

Sr Resale Analyst

Calgary, AB · On-site

We are committed to your growth & development and your past performance and contributions to the ... Reporting and Analytics & Analyst Requisition ID: 339352 To support career growth, collaboration ...

Targeted Talent

Senior BI Analyst

Calgary, AB · Remote

We are looking for an experienced Senior BI Analyst for our client. This is a permanent position ... Individual performance bonus * Health and dental benefits * 3 weeks' vacation * Relocation Package

Precision Drilling

Senior Network Analyst

Calgary, AB · Hybrid

We're looking for a Senior Network Analyst to lead the design and evolution of a secure, high-performance network environment. This role is ideal for a hands-on network engineer with deep firewall ...

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Senior Performance Analyst information

What does a senior performance analyst do?

A senior performance analyst evaluates and interprets data related to business or operational performance to identify trends, issues, and opportunities for improvement. They often use data analysis tools and techniques, prepare reports, and collaborate with teams to develop strategies that enhance efficiency and effectiveness.

What is the salary of a performance analyst?

The salary of a performance analyst typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior performance analysts or those with specialized skills may earn higher compensation, often supplemented with bonuses or performance incentives.

What does a performance analyst do?

A performance analyst evaluates and monitors the efficiency and effectiveness of business processes, systems, or teams using data analysis tools and techniques. They identify areas for improvement, generate reports, and provide insights to support decision-making and optimize performance. Strong analytical skills and proficiency with data software are essential for this role.

How much does a performance analyst make at Pfizer?

A performance analyst at Pfizer typically earns an average salary ranging from $70,000 to $90,000 annually, depending on experience, location, and education. Compensation may also include bonuses and benefits, and the role often requires proficiency in data analysis tools like Excel, SQL, or Tableau.

What is the difference between Senior Performance Analyst vs Performance Analyst?

AspectSenior Performance AnalystPerformance Analyst
Required CredentialsBachelor's degree, experience in data analysis, possibly certifications like CPLP or PMPBachelor's degree in related field, entry-level experience
Work EnvironmentCorporate, finance, marketing, or IT sectors with complex data needsSimilar environments but typically with less responsibility and scope
Employer & Industry UsageUsed across industries for strategic performance evaluationEntry to mid-level roles in similar industries

The main difference between a Senior Performance Analyst and a Performance Analyst lies in experience, scope, and responsibility. Senior Performance Analysts handle more complex data projects, provide strategic insights, and often mentor junior staff, whereas Performance Analysts focus on data collection and basic analysis. Both roles are vital for performance measurement but differ in seniority and impact.

Infographic showing various Senior Performance Analyst job openings in Calgary, AB as of July 2026, with employment types broken down into 1% Locum Tenens, 65% Full Time, 4% Part Time, and 30% Contract. Highlights an 61% Physical, 5% Hybrid, and 34% Remote job distribution.

Senior Performance Analyst

TELUS

Calgary, AB

Other

Posted 24 days ago

TELUS rating

8.2

Company rating: 8.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

24th of 96 rated telecommunications companies

Job description

Description

Transform TELUS's bad debt recovery - lead the charge on AR excellence and drive measurable results across our Business portfolios.

Join our team and what we'll accomplish together 

We are the Business Accounts Receivable Management team within Finance Assurance Operations, managing AR and bad debt across all TELUS Business portfolios. We're seeking an experienced professional to dramatically improve our bad debt performance by driving the evolution of AR processes toward industry-leading standards. 

As a Senior Performance Analyst , you will manage recovery situations, including third-party agency engagement and civil claims filing with TELUS Legal, while championing tools and practices for identifying, prioritizing, and tracking improvement initiatives across the team.

What you'll do

  • Oversee written-off accounts and drive portfolio recovery across TELUS Business Credit Services

  • Manage third-party collection agencies, paralegal, and law firms; establish and monitor performance KPIs

  • Negotiate vendor contracts, fee structures, and settlement agreements with corporate clients

  • Develop internal collections processes and coach teams to improve performance and efficiency

  • Report on collection performance metrics across multiple segments and portfolios

  • Collaborate cross-functionally (Credit, Finance, Sales, Legal) on collections strategy alignment

  • Integrate new collections portfolios during acquisitions and organizational changes

  • Drive continuous process improvement and technology enhancements

Qualifications

What you bring

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field

  • 5-7 years of B2B collections management experience, including agency and legal collections oversight

  • Agency performance review and data-driven collection strategy optimization

  • Skilled negotiator with proven ability to structure payment plans while preserving client relationships

  • Detail-oriented with strong process improvement and creative problem-solving capabilities

  • Excellent stakeholder communication and cross-functional collaboration

  • Advanced MS Suite and Excel/Google Sheets proficiency for reporting and analysis

Great-to-haves

  • Experience with managing external / third party collection agencies, managing B2B collections portfolios, experience working with internal and external counsel and a general awareness of the legal process surrounding debt collection lawsuits.

  • Experience in process improvement, documentation, and financial reporting.

  • Experience working with SQL 


Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its international scope.

What TELUS employees say

Pay

Hours and flexibility

Workplace

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