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Senior Operations Supervisor Jobs in Rome, NY (NOW HIRING)

Constellation Energy

Sr Work Week Manager

Parish, NY · On-site

$140K - $156K/yr

Utilizes leadership experience from previous Operations supervisory or other department managerial ... CECs fill the number of Sr. Work Week Manager positions based on business need and requires former ...

Constellation Energy

Sr Work Week Manager

Parish, NY · On-site

$140K - $156K/yr

Utilizes leadership experience from previous Operations supervisory or other department managerial ... CECs fill the number of Sr. Work Week Manager positions based on business need and requires former ...

Constellation Energy

Sr Work Week Manager

Parish, NY · On-site

$140K - $156K/yr

Utilizes leadership experience from previous Operations supervisory or other department managerial ... CECs fill the number of Sr. Work Week Manager positions based on business need and requires former ...

Constellation Energy

Senior Reactor Operator

Clay, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Cicero, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Parish, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Syracuse, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Liverpool, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Syracuse, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Westdale, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Syracuse, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

Constellation Energy

Senior Reactor Operator

Brewerton, NY · On-site

$159K - $191K/yr

Primary Purpose of Position The primary purpose of this position is to train and prepare to perform the duties of an Operations Shift Supervisor who holds a Senior Reactor Operator (SRO)License. Upon ...

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All JobsOperations Supervisor JobsSenior Operations Supervisor JobsSenior Operations Supervisor Jobs in Rome, NY

Senior Operations Supervisor information

See Rome, NY salary details

$36.9K

$93.5K

$151K

How much do senior operations supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for senior operations supervisor in Rome, NY is $93,471.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,100.00 and $115,000.00 per year, depending on experience, location, and employer.

What does a senior operations supervisor do?

A Senior Operations Supervisor oversees daily operations within a company or department, ensuring processes run smoothly and efficiently. They manage teams, coordinate workflow, and monitor performance to meet organizational goals. Additionally, they handle problem-solving, implement improvements, and ensure compliance with company policies and safety standards. Their role often involves collaborating with other departments, training staff, and reporting to upper management.

What are the key skills and qualifications needed to thrive as a senior operations supervisor, and why are they important?

To thrive as a Senior Operations Supervisor, you need strong leadership, problem-solving abilities, and a background in operations management, typically supported by a bachelor’s degree or equivalent experience. Familiarity with ERP systems, workflow management tools, and operational analytics software is commonly required. Excellent communication, conflict resolution, and team motivation skills help foster a productive and engaged workforce. These skills and qualities are critical for ensuring efficient operations, meeting organizational goals, and driving continuous improvement.

What are some common challenges faced by senior operations supervisors, and how can they effectively address them?

Senior Operations Supervisors often encounter challenges such as managing diverse teams, balancing multiple priorities, and ensuring operational efficiency under tight deadlines. They can effectively address these challenges by fostering clear communication, implementing standardized processes, and leveraging data-driven decision making. Additionally, strong leadership and conflict-resolution skills help build a cohesive team environment and drive continuous improvement within operations.

What cities near Rome, NY are hiring for Senior Operations Supervisor jobs?

Cities near Rome, NY with the most Senior Operations Supervisor job openings:

Infographic showing various Senior Operations Supervisor job openings in Rome, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $93,471 per year, or $44.9 per hour.

Call Center Operations Supervisor

Tidal Basin Holdco, LLC

Utica, NY • On-site

Full-time

Re-posted 8 days ago

Job description

Position Summary:
The role of the Call Center Operations Supervisor is to manage the daily Call Center and staff in the Utica, NY Tidal Basin Call Center. This includes, but not limited to, Call Center Agents, Team Leads, and Call Center support staff as the Tidal Basin Customer Relations Call Center expands. This position will ensure all facets of the Call Center are meeting program objectives, customer expectations, and operating efficiently.
The Call Center Operations Supervisor will work closely with the Tidal Basin's Customer Relations Manager and BUL (Business Unit Lead) to establish and implement standardized Call Center best practices that position TBCR to expand as new programs are awarded. This position is required to work in the Utica, NY Call Center location to maintain a positive on-site management presence for all Call Center staff.
Job Requirements and Responsibilities:
  • Responsible for creating, developing, and maintaining a positive customer service-centric culture that fosters motivation, positivity, and respect.
  • Responsible for front line management of the day-to-day operations of the TBCR Call Center.
  • Responsible for creating and maintaining Call Center staffing schedules for each active program.
  • Makes recommendations to the TBCR BUL to staff up or down to meet program objectives.
  • Participates in the hiring process of Call Center staff.
  • Responsible for creating and maintaining a standardized approach to training and education of Call Center staff.
  • Coaches and mentors Call Center staff on customer service best practices and Tidal Basin standards and procedures.
  • Maintains a healthy working relationship with Human Resources department to handle all Call Center staff needs.
  • Facilitates Tidal Basin's quality listening program in compliance with quality assurance program standards.
  • Responsible for creating, maintaining, and managing the updates and delivery of Call Center key performance indicators.
  • Evaluates individual performance reviews and overall team effectiveness with TBCR Manager and BUL.
  • Creates, maintains, and communicates forecast vs. actual reporting that informs senior leaders as to the performance of the Call Center's programs and financial objectives.
  • Develops a deep understanding of all Tidal Basin Call Center programs and contracts.
  • Maintains relationships with IT vendors and internal IT departments to maintain efficient Call Center operations.
  • Supports IT projects related to Call Center technology in the capacity of user acceptance testing.
  • Responsible for understanding all Call Center technology, software applications, phone/computer systems used by Call Center agents and supporting staff.
  • Create Call Center scripts that drive consistency across all agents servicing the same program.
  • Partner with vendors to create required reporting to meet Tidal Basin's program obligations.
  • Ensure that all Call Center agents are kept informed of new working practices, program policies, and technology/information security changes.
  • Assist the manager and BUL, when necessary, to provide content or data for the RFP process.
  • Perform other duties as assigned

Skills and Competencies:
  • Excellent organizational skills and attention to detail.
  • Ability to work independently with little supervision.
  • Strong interpersonal, analytical, and problem-solving skills.
  • Ability to clearly communicate operation and/or staffing concerns to management with clear solution-driven recommendations.
  • In-depth understanding in Call Center operations including technologies and data management.
  • Demonstrated Project Management experience.
  • Ability to manage program budgets, create meaningful projections, and presents them to strategic decision makers.
  • Strong verbal and written communication skills.
  • Excellent time management skills with a proven ability to meet deadlines.

Required Education and Experience:
  • 3+ years in experience working in a Call Center Management role.
  • Prior experience translating program policies into clear Call Center scripts.
  • Experience building and analyzing Call Center reports and data.
  • Experience liaising between Call Center operations staff and clients to meet goals and objectives.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Rising Phoenix Holdings Corporation is an Equal Employment Opportunity Employer.

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