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Senior Operational Risk Analyst Jobs in Orem, UT

SoFi

Senior Dialer Analyst

Cottonwood Heights, UT · On-site

Operational Management * Help the team manage daily dialer operations, ensuring campaigns start on ... Risk & Compliance * Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.

MW Partner

Third Party Risk Management Analyst

Lehi, UT · On-site

... operations * Seek opportunities to improve knowledge, skills, and performance by reviewing ... Familiarity with third party risk management lifecycle Business Insight and Analysis: * Familiarity ...

Nelnet, Inc.

Director, Credit Risk Management

Draper, UT · On-site

$170 - $230/hr

Risk Analysis: Apply classification and regression trees and tree-ensemble methods (CART, random ... committee, senior leadership, validators, auditors, and examiners 8+ years in consumer lending ...

New

Nelnet, Inc.

Director, Credit Risk Management

Draper, UT · On-site

$200K/yr

Perform swap-set analysis and champion/challenger testing behind every credit expansion and model ... senior leadership, validators, auditors, and examiners. * 8+ years in consumer lending, preferably ...

Morgan Stanley

E*TRADE Risk Officer

Sandy, UT · On-site

Working in partnership with the Senior Risk Officer, the Risk Officer helps maintain a consistent ... Oversee ongoing risk monitoring and control execution across key risk areas (including operational ...

Morgan Stanley

E*TRADE Risk Officer

Sandy, UT · On-site

$120 - $180/hr

Working in partnership with the Senior Risk Officer, the Risk Officer helps maintain a consistent ... Oversee ongoing risk monitoring and control execution across key risk areas (including operational ...

Morgan Stanley

Risk Officer - Vice President

Sandy, UT · On-site

$100 - $120/hr

... operational risk management, incident management, risk acceptances, risk and control self ... Strong analytical, problem-solving and project management skills. * Excellent teamwork and ...

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All JobsOperational Risk Analyst JobsSenior Operational Risk Analyst JobsSenior Operational Risk Analyst Jobs in Orem, UT

Senior Operational Risk Analyst information

See Orem, UT salary details

$46.5K

$95.5K

$123.9K

How much do senior operational risk analyst jobs pay per year?

As of Sep 5, 2026, the average yearly pay for senior operational risk analyst in Orem, UT is $95,497.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,700.00 and $119,100.00 per year, depending on experience, location, and employer.

What does a senior operational risk analyst do?

A Senior Operational Risk Analyst is responsible for identifying, assessing, and mitigating risks that could affect an organization’s operations. They analyze internal processes, monitor compliance with regulations, and develop strategies to minimize potential losses or disruptions. In this role, they collaborate with various departments to ensure effective risk management and provide recommendations for improving controls. Their expertise helps protect the organization from financial, reputational, and operational harm.

How does a senior operational risk analyst typically collaborate with other departments to identify and mitigate risks?

A Senior Operational Risk Analyst works closely with departments such as compliance, internal audit, IT, and business units to identify, assess, and monitor operational risks. This collaboration often involves regular meetings, risk workshops, and sharing of data or incident reports to ensure all potential risks are captured and managed effectively. The analyst also helps develop and implement risk mitigation strategies, offering guidance and training to staff across teams. Effective communication and relationship-building are essential, as the role often requires balancing diverse perspectives to support the organization's risk management objectives.

What are the key skills and qualifications needed to thrive as a senior operational risk analyst, and why are they important?

A Senior Operational Risk Analyst must have strong analytical skills, in-depth knowledge of risk management frameworks, and a relevant degree such as finance, business, or risk management. Proficiency with risk assessment software, data analytics tools (like SAS or Excel), and certifications such as FRM or ORM are commonly required. Outstanding communication, attention to detail, and problem-solving abilities help them collaborate effectively and deliver actionable insights. These skills ensure accurate risk identification, effective mitigation strategies, and compliance with regulatory standards.

What is the difference between Senior Operational Risk Analyst vs Operational Risk Analyst?

AspectSenior Operational Risk AnalystOperational Risk Analyst
Required CredentialsBachelor's degree, professional certifications (e.g., ORM, FRM)Bachelor's degree, some certifications preferred
Work EnvironmentFinancial institutions, large corporations, risk management teamsFinancial firms, banks, insurance companies
Employer & Industry UsageUsed in senior roles within risk departmentsEntry to mid-level roles in risk management
Common Search & ComparisonOften compared for career progressionBase role for operational risk careers

The main difference between a Senior Operational Risk Analyst and an Operational Risk Analyst lies in experience, responsibilities, and seniority. The senior role typically involves more complex risk assessments, leadership, and strategic input, while the operational risk analyst focuses on data collection, analysis, and supporting risk management processes. Both roles are essential in financial and corporate sectors, with the senior position representing a step up in expertise and scope.

What are popular job titles related to Senior Operational Risk Analyst jobs in Orem, UT?

For Senior Operational Risk Analyst jobs in Orem, UT, the most frequently searched job titles are:

What job categories do people searching Senior Operational Risk Analyst jobs in Orem, UT look for?

The top searched job categories for Senior Operational Risk Analyst jobs in Orem, UT are:

Senior Operational Risk Analyst jobs near you
Infographic showing various Senior Operational Risk Analyst job openings in Orem, UT as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 27% Part Time, 1% Temporary, and 1% Contract. Highlights an 83% Physical, 6% Hybrid, and 11% Remote job distribution, with an average salary of $95,497 per year, or $45.9 per hour.

Senior Dialer Analyst

SoFi

Cottonwood Heights, UT • On-site

Full-time

Posted 10 days ago

Key responsibilities

  • Support and manage daily outbound and inbound dialer operations to ensure campaigns start on time, run efficiently, and meet targets.

  • Create and analyze dashboards and dialer metrics to monitor performance and recommend improvements for efficiency and effectiveness.

  • Ensure dialing activities comply with relevant regulations and collaborate with risk stakeholders to address control gaps.

Job description

Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
This Senior Dialer Analyst role reports to the Senior Director, Collections and Recovery Business Planning, Project Management & Analytics (BP&A).
The Senior Dialer Analyst is a key member of our team here at SoFi, responsible for supporting all of our outbound/inbound dialer operations for Personals Loans, Credit Cards, and Loan Origination Outreach . Overall, work will also include driving Dialer improvement efforts in efficiency, effectiveness, and productivity, including implementing initiatives across 1LOD Business Controls.
What you'll do:
Operational Management
  • Help the team manage daily dialer operations, ensuring campaigns start on time, run efficiently, and meet intensity targets.
  • Identify and resolve technical issues, collaborating with IT and Telephony teams to implement upgrades and patches.
  • Monitor agent status in real-time to maximize productivity and reduce idle time.

Analytics & Reporting
  • Create and maintain dashboards to track MTD metrics and validate the effectiveness of calling strategies.
  • Analyze dialer metrics to provide recommendations for improving efficiency and effectiveness.

Risk & Compliance
  • Ensure all dialing activities comply with FDCPA, Reg F, TCPA, and state laws.
  • Partner with Risk stakeholders to establish control inventories, descriptions, and workflows for consistent testing.
  • Proactively monitor regulatory changes and support remediation efforts to address control gaps.

Strategic Collaboration
  • Work with business partners to identify staffing gaps, monitor agent patterns, and plan future initiatives.
  • Develop training materials and communication tools to share best practices and program enhancements with stakeholders.

Typical KPIs (A Senior Dialer Analyst is often responsible for improving):
  • Right Party Contact Rate (RPC)
  • Promise-to-Pay (PTP)
  • Dollars Collected
  • Roll Rates
  • Delinquency Cure Rate
  • Queue Penetration
  • Agent Occupancy
  • Average Handle Time (AHT)
  • Abandon Rate
  • Contact Rate
  • Connect Rate
  • Cost per Contact
  • Cost per Dollar Collected

What you'll need:
  • Experience working in a fast paced, collections call center environment
  • Some knowledge of outbound collection regulations and rules (FDCPA Reg F, TCPA, & State laws)
  • Proven ability to analyze complex data sets to identify trends, performance gaps, and opportunities for improvement. Experience with Tableau or similar data visualization tools is preferred.
  • A Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
  • Strong written and verbal communication skills, ability to articulate issues, and create reports used by senior management
  • Strong ability to create a culture of ownership, accountability, collaboration, and ability to influence at different levels.
  • Ability to work independently with limited daily supervision while meeting deadlines.
  • Ability to navigate through ambiguity, manage and coordinate multiple project assignments, and deliver on commitments.
  • Partnership mindset to ensure we have positive and productive working relationships with auditors and examiners.
  • Experience with risk data, reporting, and analysis; including systems.
  • Experience in highly-matrixed, fast-paced environments.

Preferred:
  • Previous experience in Banking or Fintech
  • Experience working with an auto-dialer (Preferably the Genesys Outbound Dialer)
  • Utilize SQL queries to extract, analyze, and manipulate data for performance monitoring and strategic decision-making

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
We are unable to accommodate remote work from Hawaii, Alaska or Puerto Rico at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

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