Senior Network Support Engineer Jobs in Woonsocket, RI

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about-locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Join Zebra Technologies as a Senior Network Engineer and play a crucial role in building, optimizing, and securing our global IT infrastructure. In this position, you will be a key driver in deploying enterprise-class network solutions and ensuring seamless connectivity across our operations worldwide.
If you are a tech-driven problem solver who thrives in a collaborative, large-scale IT environment, enjoys mentoring teammates, and wants to work hands-on with cutting-edge network and security tools, we want you to help power our infrastructure.

What You Will Do:

Design, Deployment & Strategy

• Build the Network:Partner with IT architects to design, configure, and implement advanced enterprise network and security solutions that align with business goals.
• Technology Evaluation:Participate in Proof of Concept (PoC) testing for emerging technologies and recommend improvements for network optimization and cost-efficiency.
• Implement Standards:Deploy, configure, and maintain LAN, WAN, VPN, firewalls, and routing hardware while ensuring strict adherence to enterprise architecture standards.
• M&A Support:Contribute to network assessments for Mergers and Acquisitions (M&A), executing integration plans to standardize newly acquired environments safely and efficiently.

Security, Resilience & Compliance

• Disaster Recovery:Support business continuity by deploying resilient infrastructures that facilitate critical Disaster Recovery and Cyber Recovery operations.
• Security Posture Optimization:Routinely assess network security protocols, implement necessary upgrades, and execute risk-mitigation strategies within structured change control frameworks.
• Ensure Compliance:Maintain operational compliance with internal policies and industry standards, providing critical validation for high-stakes network security modifications.

Operations, Support & Mentorship

• Advanced Escalation Point:Act as a Level 3 support specialist to quickly diagnose and resolve complex network, routing, and security incidents, including participating in an on-call rotation.
• Project Execution:Take ownership of specific IT project deliverables, ensuring system upgrades and deployments are completed on time.
• Knowledge Sharing:Promote a culture of continuous learning by mentoring junior engineers and creating comprehensive High-Level Designs (HLD), Low-Level Designs (LLD), and standard operating procedures (SOPs).

Core Networking, Cloud & Security Expertise

• Networking Fundamentals:Strong foundational knowledge of data networking, routing protocols (BGP, OSPF), TCP/IP, directory services, and complex LAN/WAN topologies.
• Cloud & WAN Connectivity:Experience managing routing metrics for WAN environments and a solid grasp of secure intra/inter-cloud routing across major providers (AWS, Azure, GCP).
• Security Acumen:Thorough understanding of zero-trust architectures, cryptography, and modern security protocols to protect against known and emerging system vulnerabilities.

Professional Skills

• Team Collaboration:A collaborative mindset with the ability to guide cross-functional teams and lead technical initiatives by example.
• Customer-Focused:Highly empathetic to cultural differences within a global workforce and dedicated to delivering exceptional IT support.
• Analytical Thinking:Exceptional troubleshooting abilities under pressure, combined with the communication skills needed to translate technical issues to business stakeholders.

Minimum Qualifications:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline (or equivalent practical experience).
• Minimum of5+ yearsof hands-on experience in enterprise network engineering, security, and infrastructure deployment.
• Proven track record of supporting large-scale, complex, and highly available global IT environments.
• Zscaler Zero Trust Ecosystem:Comprehensive experience managing Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), Zscaler Digital Experience (ZDX), and Zscaler Branch Connectors (ZTB).
• Data Center Automation & Visibility:Practical experience operating Cisco Nexus Dashboard for centralized fabric management, proactive monitoring, and operational automation in complex data centers.
• Enterprise Wireless & Edge:Strong background in deploying and managing HPE Mist Wireless, Cisco Meraki, and Cisco Enterprise Wireless environments.
• Next-Generation Firewalls:Extensive background supporting Palo Alto Firewalls. Holding an active Palo Alto Networks Certified Network Security Engineer (PCNSE) or Administrator (PCNSA) certification is highly preferred to validate this expertise.
• Travel Requirements:Ability and willingness to travel up to10%globally or domestically to support major implementations and M&A integration projects.

Preferred Qualifications:

• CCNP/CCIE (Enterprise and/or Data Center)
• JNCIP-MistAI
• Zscaler Digital Transformation Engineer (ZDTE)
• CISSP or PCNSE

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .

Pay Range:

$96,800.00 - $145,200.00 Annual

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.