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Mulesoft Consumption Lead

We're looking for a strategic growth-focused Consumption Lead to drive adoption, growth, and success of Mulesoft within our largest GMV customers, helping them fully leverage the platform to achieve their e‑commerce objectives.

As a Consumption Lead reporting to the Sr. Director, Consumption COE, you will set the strategic direction and consumption growth for priority accounts, focusing on:

• Drive consumption growth through successful implementation of initial commerce use cases
• Understand Customer’s business and objectives by conducting research, preparing thoughtful questions and insights in advance of customer meetings
• Practice active listening and uncover Customer’s buying motivators, decision criteria, investment propensity and the who’s who in the Customers Buyers Circle
• Gain commitment and buy‑in to drive customer decision making by achieving a shared vision and proactively considering the value props that tie all the stakeholder together
• Apply business acumen in Business Planning by considering economic, industry and company factors with a Customer‑centric lens
• Track and drive key consumption metrics including GMV, order volume, and platform utilization
• Develop data‑driven expansion strategies based on consumption patterns
• Create and execute account plans to achieve targeted consumption goals
• Guide customers’ roadmap to maximize platform value

• Understanding customers' IT infrastructure and business requirements/use case roadmap
• Creating, owning, and executing technical POCs and demos for expansion use cases within initial and other LOBs
• Stakeholder management
• Creating a path to accelerate and expand consumption and utilization of MuleSoft within each customer by engaging and influencing a variety of external audiences (technical, LOB) at all levels of the organization (from CxO to developer)
• Engaging with internal business & technical stakeholders (e.g., implementation partner, prof. services, technical architect, sales, customer success)
• The ideal candidate will be equally passionate about MuleSoft solutions, customer outcomes, and inspiring a team.

• Learn, be familiar with MuleSoft solutions, positioning, competition, and product suite. Internalize MuleSoft customer success stories and Customer Success systems and processes and understand the current state of regional performance across customer health, retention, and growth metrics.
• Establish relationships with regional leadership across pre‑sales, sales, services, and channel leadership to be a leader in driving cross‑functional alignment at scale and ensure customer health and expansion is top of mind.
• Engage with C‑level to operational teams on MuleSoft initiatives.
• Collaborate with internal sales teams, implementation partners, solutions engineers, and customer success.
• Build business cases demonstrating ROI of increased platform adoption.
• Create consumption acceleration playbooks based on customer success patterns.
• Drive adoption of new commerce capabilities aligned to business outcomes.
• Drive measurable business outcomes through commerce capabilities.

• 7+ years experience of applicable sales/customer success experience with technical expertise
• Experience driving consumption/adoption in enterprise accounts and portfolio management
• Technical knowledge of MuleSoft will be added advantage
• Ability to engage technical and business stakeholders
• A proven track record leading and driving customer success Teams, and aligning in complex customer environments at the executive and departmental level
• Experience managing people with a history of creating and inspiring great teams who have delivered results
• Experience executing sales & expansion strategies with Enterprise customers including a deep understanding of utilization and consumption models, plays, and importance
• Deep technical knowhow on data architecture & conversant in business language
• Mix of business and technical acumen with ability to engage and add value in discussions involving both technology and business strategy
• Ability to contribute beyond your role and own strategic initiatives to improve the customer experience with MuleSoft
• Proven track record of leading seven‑figure engagements with enterprise customers and a demonstrated ability to guide strategy and deliver outcomes for the customers that resulted in material ACV growth
• Passionate about technology, a natural, credible evangelist, and experienced in translating that passion into business impact for customers
• Strong written and oral presentation skills and ability to engage with a spectrum of executives–technical and non‑technical from developers, and architects, to C‑level
• Previous experience in consulting, open source solutions or with an annual subscription sales model is preferred

• Understanding of order management and marketplace solutions
• Deep technical knowhow on data architecture & conversant in business language
• Familiarity with Salesforce ecosystem
• Salesforce certifications

In the United States, compensation offered will be determined by factors such as location, job level, job‑related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at https://www.salesforcebenefits.com.

The typical base salary range for this position is $97,140 - $209,580 annually.

There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $106,860 - $230,640 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.