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Senior Member Service Representative Jobs in Addison, TX

Crunch Fitness

Member Service Representative

Dallas, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 4350 Gannon Lane, Dallas, TX 75237 Reports to: Managing Partner / Assistant General ...

Crunch Fitness

Member Service Representative

Mesquite, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 1500 S Beltline Rd, Mesquite, TX 75149 Reports to: Managing Partner / Assistant ...

Crunch Fitness

Member Service Representative

Mesquite, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 1500 S Beltline Rd, Mesquite, TX 75149 Reports to: Managing Partner / Assistant ...

YMCA

Member Service Representative

Dallas, TX · On-site

Member Service Representatives are responsible to: * Promote and sell memberships and services * Learn to give quality tours according to the goals and interests of our members * Scan member cards ...

Crunch Fitness

Member Service Representative

Dallas, TX · On-site

$12 - $14/hr

MEMBER SERVICES REPRESENTATIVE Front Desk Associate Part Time or Full Time, Hourly Job Family: Club Staff Location: 4350 Gannon Lane, Dallas, TX 75237 Reports to: Managing Partner / Assistant General ...

YMCA

Member Service Representative

Plano, TX · On-site

Member Service Representatives are responsible to: * Promote and sell memberships and services * Learn to give quality tours according to the goals and interests of our members * Scan member cards ...

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Senior Member Service Representative information

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How much do senior member service representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for senior member service representative in Addison, TX is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.93 and $24.66 per hour, depending on experience, location, and employer.

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What job categories do people searching Senior Member Service Representative jobs in Addison, TX look for?

The top searched job categories for Senior Member Service Representative jobs in Addison, TX are:

What cities near Addison, TX are hiring for Senior Member Service Representative jobs?

Cities near Addison, TX with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Addison, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $46,461 per year, or $22.3 per hour.

Member Service Representative

Dallas, TX • On-site

YMCA OF METROPOLITAN DALLAS
Non-Profits • 1 - 5K employees
Learn more about YMCA OF METROPOLITAN DALLASexternal

$14.50/hr

Part-time

Re-posted 4 days ago

Job description

Description
We are looking for dedicated and friendly faces to create a welcoming environment for members of all backgrounds and abilities. Great opportunity in this role for potential advancement and become a coach, mentor, or supervisor. At the Y, strengthening community is our cause. If you think you have what it takes, apply today!
Member Service Representatives are responsible to:
  • Promote and sell memberships and services
  • Learn to give quality tours according to the goals and interests of our members
  • Scan member cards and greet by name
  • Build relationships and retain members
  • Answer member questions in a prompt, professional, and friendly manner
  • Attend paid trainings and meetings and learn new skills
  • Work with a team to make a lasting difference in your community
  • Light cleaning, washing/folding towels, making coffee, stocking cups and creamer, and making our members feel valued and appreciated.
  • Schedule will be approximately 10 to 29 hours per week depending on the needs of the branch

Requirements
As a Member Services Representative, you'll be the face of the YMCA, creating a welcoming and inclusive environment for members of all backgrounds and abilities.
Your responsibilities will include:
  • Give quality tours to potential new members
  • Promoting and selling memberships as well as other YMCA programs (e.g., swim lessons, youth sports, personal training, etc.)
  • Being knowledgeable about program offerings and proactively looking up accurate information online or through internal systems when needed
  • Giving quality tours tailored to the interests of prospective members
  • Greeting members by name and scanning members in
  • Building relationships and helping retain members
  • Providing prompt, friendly, and professional service
  • Multitasking in a fast-paced environment while managing front desk responsibilities
  • Participating in paid trainings and team meetings
  • Performing light cleaning duties and helping with hospitality tasks (e.g., making coffee, folding towels, stocking supplies)
  • Supporting your team to create a positive and engaging environment

Apply