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Senior Member Service Representative Jobs in Alberta

Planet Fitness-United Fitness Partners

Member Services Representative Reports To: Club Manager FLSA Classification: Non-Exempt THE ... You will create "raving fans" by delivering +1% customer service, continually engaging and ...

CIBC US

Sr. Client Service Representative

Cochrane, AB · On-site

To learn more about CIBC, please visit CIBC.com What you'll be doing As a member of the Personal ... As a Senior Client Service Representative, whether it's taking the lead to answer questions ...

Crunch Fitness Canada

Member Services Rep

Edmonton, AB · On-site

CA$15/hr

Position Overview: Join our dynamic team as a Member Services Representative and be a key ... Provide excellent customer service while managing members' accounts and booking Crunch One Kick ...

New

Crunch Fitness Canada

Member Services Rep

Calgary, AB · On-site

CA$15/hr

Position Overview: Join our dynamic team as a Member Services Representative and be a key ... Provide excellent customer service while managing members' accounts and booking Crunch One Kick ...

Crunch Fitness Canada

Member Services Rep

Calgary, AB · On-site

CA$15/hr

Position Overview: Join our dynamic team as a Member Services Representative and be a key ... Provide excellent customer service while managing members' accounts and booking Crunch One Kick ...

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Senior Member Service Representative information

What is a senior member service representative?

Senior Member Service Representatives are experienced professionals who assist customers or members at financial institutions, credit unions, or similar organizations. They handle complex inquiries, resolve issues, and provide guidance on products and services, often serving as a point of escalation for less-experienced staff. In addition to delivering high-quality customer service, they may be responsible for mentoring junior representatives, processing transactions, and ensuring compliance with company policies. Their role is crucial in maintaining member satisfaction and supporting the overall operations of the organization.

What are the key skills and qualifications needed to thrive as a senior member service representative?

To thrive as a Senior Member Service Representative, you need strong customer service skills, a solid understanding of financial products, and typically a background in banking or credit union operations. Familiarity with core banking systems, customer relationship management (CRM) software, and sometimes certifications like Notary Public or NMLS are commonly required. Excellent communication, problem-solving, and leadership abilities help you effectively address member needs and guide junior staff. These skills ensure efficient member service, compliance with regulations, and a positive experience for both customers and team members.

What are some common challenges faced by senior member service representatives, and how can they be addressed?

Senior Member Service Representatives often encounter complex member inquiries, high transaction volumes, and the need to resolve issues efficiently while maintaining excellent service. Balancing accuracy with speed, especially during peak times, can be challenging. Developing strong communication skills, staying updated on products and policies, and leveraging support from team members are key strategies for overcoming these challenges. Regular training and collaboration with colleagues can also help ensure members receive timely and effective solutions.

What is the difference between Senior Member Service Representative vs Member Service Representative?

AspectSenior Member Service RepresentativeMember Service Representative
CredentialsHigh school diploma; experience preferredHigh school diploma or equivalent
Work EnvironmentBank branches, credit unions, financial institutionsBank branches, credit unions, financial institutions
ResponsibilitiesHandling complex customer inquiries, mentoring junior staffAssisting customers with account services, basic inquiries
Usage in IndustryOften a more experienced role with additional dutiesEntry to mid-level customer service role

The Senior Member Service Representative typically has more experience and handles complex customer issues, often mentoring others. The Member Service Representative focuses on basic customer service tasks. The senior role requires more expertise but both work in similar environments within financial institutions.

Is a senior member service representative an entry-level job?

A senior member service representative is typically not an entry-level position; it usually requires prior experience in customer service, strong communication skills, and knowledge of the company's products or services. This role often involves handling complex customer issues and may require familiarity with specific tools or systems, making it suitable for candidates with some industry experience.

What are popular job titles related to Senior Member Service Representative jobs in Alberta?

For Senior Member Service Representative jobs in Alberta, the most frequently searched job titles are:

What job categories do people searching Senior Member Service Representative jobs in Alberta look for?

The top searched job categories for Senior Member Service Representative jobs in Alberta are:

What cities in Alberta are hiring for Senior Member Service Representative jobs?

Cities in Alberta with the most Senior Member Service Representative job openings:

Senior Member Service Representative jobs near you
Infographic showing various Senior Member Service Representative job openings in Alberta as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Member Services Representative

Planet Fitness-United Fitness Partners

On-site

Full-time

Re-posted 15 days ago

Job description

THE PLANET FITNESS MISSION
We at Planet Fitness are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable in a diverse, judgment free zone where a lasting, active lifestyle is built. Our product is a tool. A means to an end. Not a brand name or a mold maker, but a tool that can be used by anyone. In the end, it's all about you. As we evolve and educate ourselves, we will seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We are not here to kiss your butt, only to kick it if that's what you need. We need you, because face it, our planet wouldn't be the same without you. You belong!
ORGANIZATION OVERVIEW
Title: Member Services Representative
Reports To: Club Manager
FLSA Classification: Non-Exempt
THE OPPORTUNITY
Look no further if you like to have fun, positively impact people, and grow your leadership skills in the coolest place on the planet. Your opportunity has arrived!United FP is dynamic, growing and continually evolving. You must be self-motivated. You should think like an entrepreneur, constantly innovating and driving positive change. Most importantly, you deliver consistently and over the top results! A role with United FP Partners is an opportunity to be a part of something special. If you would love working for a rapidly, growing company that changes people's lives for the better every day, helps them live healthier, doesn't judge anyone, and supports their communities and the Boys and Girls club, then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy, positive member of the team providing members with an unprecedented experience and encouraging them in achieving their fitness goals. You will make them feel like family in a clean, judgment-free environment. You will create "raving fans" by delivering +1% customer service, continually engaging and encouraging our members to succeed on their fitness journey.

  • You will ensure our club is super clean because our members value this and we're known for that too.
  • Finding new and current members to join the fitness trainer in fitness classes.
  • You'll impress new and existing members when you introduce them to our Black Card amenities. They're going to want these benefits!
  • You will help the entire team at the welcome desk checking in our members while providing greetings and farewells to them. Assist with fun energetic, non-high-pressure tours, as well as member enrollment, and other club responsibilities.
  • Be a leader! Be passionate - love what you do! Have fun and invite members to do the same!
  • Your schedule will vary. Shift could involve any of our hours of operation, including weekends and holidays.
  • United FP offers competitive salaries, PF Black Card membership and opportunities for growth.

What You'll Bring to the Table:

  • Birthdate that confirms you are a minimum of 18 years of age.
  • Passion for helping others.
  • Understanding the physical demands may involve but are not limited to, communicating, standing, walking, bending, lifting up to 50lbs, reaching, climbing, balancing, kneeling and handling potentially hazardous chemicals.
  • On-time dependability because you know people are counting on you.
  • High School diploma or GED equivalent.

Physical Demands:

  • Must be able to occasionally lift, push, or pull at least 50 lbs.
  • Must be able to stand, walk, sit, reach with hands and arms, bend, balance, stoop, kneel, twisting, or crouch.

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