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Senior Itsm Jobs in Addison, IL (NOW HIRING)

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Freshworks Admin

Chicago, IL · On-site

Overview: Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior ...

New

AceStack LLC

Freshworks Admin

Chicago, IL · On-site

... ITSM platform at HealthEquity, and serves as the senior technical lead for the organization's migration from ServiceNow to Freshservice. The role plans and executes migration activities, establishes ...

New

Tata Consultancy Services

Freshworks Admin

Chicago, IL · On-site

$85K - $100K/yr

Freshworks Admin This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for ...

PepsiCo

Senior AI Engineer, Architect

Chicago, IL

Overview We are seeking a Senior AI Engineer to define and drive the end-to-end engineering of an ... Ensure seamless integration into enterprise systems (CRM/ITSM/custom apps) via gateways and ...

PepsiCo

Senior AI Engineer, Architect

Chicago, IL

Overview We are seeking a Senior AI Engineer to define and drive the end-to-end engineering of an ... Ensure seamless integration into enterprise systems (CRM/ITSM/custom apps) via gateways and ...

Transunion

Senior Customer Support Lead

Chicago, IL · On-site

Drive enhancements to Remedy/ITSM and Salesforce applications while leading or supporting process ... TransUnion's Internal Job Title: Sr Lead, Customer Support Operations Company: TransUnion LLC

Deloitte

ServiceNow - Senior Manager

Chicago, IL · On-site

... ITSM, ITAM, CMDB, and automation workflows. * Drive continuous improvement by applying industry ... ServiceNow Senior Manager Our Deloitte Cyber team understands the unique challenges and ...

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All JobsItsm JobsSenior Itsm JobsSenior Itsm Jobs in Addison, IL

Senior Itsm information

See Addison, IL salary details

$25K

$80.4K

$163.8K

How much do senior itsm jobs pay per year?

As of Aug 24, 2026, the average yearly pay for senior itsm in Addison, IL is $80,437.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,600.00 and $103,200.00 per year, depending on experience, location, and employer.

What is a Senior ITSM?

A Senior ITSM (Information Technology Service Management) professional is an experienced specialist responsible for overseeing and improving IT service delivery within an organization. They manage IT processes and workflows, implement ITSM frameworks like ITIL, and ensure services align with business needs. Senior ITSMs often lead teams, coordinate incident and problem management, and drive continual service improvement. Their role is crucial in maintaining high-quality IT services and supporting organizational objectives.

What are the key skills and qualifications needed to thrive as a Senior ITSM?

To excel as a Senior ITSM (IT Service Management) professional, you need deep knowledge of ITIL frameworks, experience with service delivery, and a relevant degree or certifications such as ITIL Expert or Practitioner. Familiarity with ITSM tools like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, problem-solving, and communication skills set top performers apart in this role. These skills and qualifications are crucial for ensuring efficient IT service operations, continuous process improvement, and alignment of IT services with business needs.

How does a Senior ITSM typically collaborate with cross-functional teams to drive service improvements?

A Senior ITSM professional often works closely with various departments, such as operations, development, and security, to identify and implement service improvement initiatives. They facilitate regular meetings, gather input from stakeholders, and use ITSM frameworks like ITIL to standardize processes. By fostering open communication and leveraging data-driven insights, they ensure that service delivery aligns with business goals and user needs. This collaborative approach helps resolve incidents efficiently and proactively reduces future risks.

What is the difference between Senior Itsm vs It Support Specialist?

AspectSenior ItsmIt Support Specialist
CertificationsITIL, CompTIA, or similarCompTIA A+, HDI Support Center
Work EnvironmentEnterprise IT teams, service managementHelp desks, technical support centers
ResponsibilitiesOverseeing ITSM processes, improving service deliveryHandling user issues, troubleshooting hardware/software

Senior Itsm roles typically involve managing IT service management processes and strategic improvements, requiring advanced certifications. In contrast, It Support Specialists focus on direct user support and issue resolution. While both roles require technical knowledge, Senior Itsm positions emphasize process optimization and leadership within enterprise environments, whereas It Support Specialists are more hands-on with daily technical support tasks.

What job categories do people searching Senior Itsm jobs in Addison, IL look for?

The top searched job categories for Senior Itsm jobs in Addison, IL are:

What cities near Addison, IL are hiring for Senior Itsm jobs?

Cities near Addison, IL with the most Senior Itsm job openings:

Senior Itsm jobs near you
Infographic showing various Senior Itsm job openings in Addison, IL as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $80,437 per year, or $38.7 per hour.

Senior Manager, Enterprise Applications Engineering

Venable LLP

Chicago, IL • On-site

$225K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

You're looking for a change, and so are we. At Venable, we know that every new hire brings valuable experience, new perspectives, and a chance to raise the bar on our approach to how we work. That's why we're looking for a Senior Manager, Enterprise Applications Engineering to join our Information Technology Department.
The Senior Manager leads and develops teams responsible for the design, implementation, governance, and support of the firm's business-critical enterprise applications, with a focus on Microsoft 365, collaboration technologies, and ServiceNow. This role combines technical leadership with strategic planning, stakeholder management, and continuous improvement initiatives to enhance application delivery, governance, security, and operational effectiveness across the firm.
The ideal candidate will be responsible for...
  • Leading a team responsible for the design, configuration, deployment, and ongoing support of enterprise SaaS applications, with a focus on the M365 & Collaboration and ServiceNow platforms.
  • Analyzing stakeholder input and business requirements to align application capabilities with firm priorities and identify and resolve capability gaps through appropriate technology.
  • Overseeing the administration, configuration, and governance of the firm's Microsoft 365 tenant, including SharePoint Online, OneDrive for Business, Teams, Purview, and associated security and compliance features.
  • Overseeing the configuration, maintenance, and continuous improvement of the ServiceNow platform, including ITSM modules and the Service Catalog.
  • Maintaining a broad, enterprise-wide view of the application portfolio and contributing to decisions about application investment, consolidation, and sunset.
  • Leading or overseeing enterprise application projects, including planning, resource coordination, stakeholder communication, and transition to steady-state support.
  • Working closely with Information Security and business stakeholders to ensure SaaS applications adhere to the firm's security, governance, compliance, and operational standards.
  • Fostering a strong technical culture that emphasizes operational excellence, security, consistency, continuous improvement, and a frictionless end-user experience.

The successful candidate will demonstrate...
  • A minimum of seven years of progressive experience implementing, supporting, and deploying enterprise applications, with a strong mix of SaaS platforms and cloud services.
  • At least three years of experience managing a team, including overseeing performance, conducting reviews, developing training, and supervising day-to-day operations.
  • Demonstrated experience managing the Microsoft 365 platform at enterprise scale, including tenant configuration, licensing, policy governance, and identity and access management.
  • Familiarity with ITSM principles and the ServiceNow platform, including workflow automation and core modules such as Incident, Request, Change, Problem, and Service Catalog.
  • Experience with Microsoft Entra ID (Azure AD) identity and access management, including SSO/SAML integration, SCIM provisioning, Conditional Access policies, app registration, multi-factor authentication, and lifecycle management workflows.
  • Working experience with Microsoft Intune for Mobile Application Management (MAM) and Mobile Device Management (MDM), including app protection policies and mobile enterprise application delivery across managed and BYOD scenarios.
  • Proficiency with PowerShell for administration, automation, and reporting across M365 services and related platforms.
  • Solid understanding of SaaS application governance, including configuration baseline management, security review processes, and vendor risk assessment.
  • Understanding of API and integration architecture relevant to SaaS platforms (REST, webhooks, OAuth 2.0).
  • Strong project management skills with experience managing multiple concurrent initiatives, holding team members accountable for delivery, and communicating status to leadership.
  • The ability to think strategically, understand business requirements, analyze options, and develop technology recommendations aligned to organizational goals.
  • Strong verbal and written communication skills, proven ability to collaborate across functional teams, and the ability to drive continuous improvement while fostering a culture of continuous learning and growth.
  • Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.
  • Being motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.

Pay Range for Candidates in Chicago, IL: 185,000 - $225,000 per year
The range provided is the minimum and maximum salary that Venable in good faith believes at the time of this posting that it is willing to pay for the advertised position. Exact compensation will be determined based on individual candidate qualifications and location.
Committing your time and talent is no small matter-at Venable, we know that superior client service begins with an investment in our people. Our competitive compensation, robust benefits, and programs that support our employees' well-being, families, and futures reflect our dedication to prioritizing the whole person, not just the professional.
Venable's benefits package includes medical, dental, vision, disability, life insurance, flexible spending and healthcare savings accounts, 401(k) with firm profit share, paid time off, firm paid holidays, wellness and personal advocacy programs, family planning resources and leave programs, tuition reimbursement, and more. New employees are provided a detailed orientation to the firm's benefit offerings upon hire.
Here, we strive to offer the kind of care that radiates, from our colleagues to our clients, to our communities, so that success finds everyone.
CORE REQUIREMENTS
Education:
  • Bachelor's degree in a related field, or equivalent professional experience.

Technical Experience:
  • Minimum seven (7) years of progressive experience implementing, supporting, and deploying enterprise applications, with a strong mix of SaaS platforms and cloud services. Experience in a legal or professional services environment is strongly preferred.
  • Demonstrated experience managing the Microsoft 365 platform (SharePoint Online, OneDrive, Purview and Core Office applications) at an enterprise scale, including tenant configuration, licensing, and policy governance.
  • Familiarity with ITSM principles and the ServiceNow platform, including workflow automation and core modules such as Incident, Request, Change, Problem, and Service Catalog.
  • Experience with Microsoft Entra ID (Azure AD) identity and access management, including SSO/SAML integration, SCIM provisioning, Conditional Access policies, app registration, multi-factor authentication, and lifecycle management workflows.
  • Working experience with Microsoft Intune for Mobile Application Management (MAM) and Mobile Device Management (MDM), including app protection policies and mobile enterprise application delivery across managed and BYOD scenarios.
  • Proficiency with PowerShell for administration, automation, and reporting across M365 services and related platforms.
  • Solid understanding of SaaS application governance, including configuration baseline management, security review processes, and vendor risk assessment.
  • Understanding of API and integration architecture relevant to SaaS platforms (REST, webhooks, OAuth 2.0).
  • Familiarity with collaboration platforms such as Zoom and Slack, including enterprise administration, policy management, and integration with identity providers.
  • Knowledge of data governance, security, and compliance principles as they apply to cloud and SaaS application environments.
  • ITIL knowledge and/or certification.
  • Strong project management skills with experience managing multiple concurrent initiatives, holding team members accountable for delivery, and communicating status to leadership.
  • Ability to think strategically: understand business requirements, analyze options, and develop technology recommendations aligned to organizational goals.
  • Strong vendor management skills, performance management, and relationship management with SaaS providers.
  • Proven ability to communicate complex technical topics clearly and persuasively, both verbally and in writing, to audiences ranging from engineers to leadership.

Leadership & Management Requirements:
  • Minimum of 3 years of experience managing a team, including overseeing performance, conducting reviews, developing and implementing training, and supervising day-to-day operations. Experience measuring and managing performance at both individual and team levels, with increasing scope and responsibility.
  • Ability to cultivate strong relationships, serve as a trusted advisor within the organization, and foster a positive, engaging environment with a good sense of humor.
  • Ability to drive continuous improvement, enhance operational efficiencies, and implement automation while fostering a culture of continuous learning and growth.
  • Strategic planning and goal-setting abilities, with the agility to adapt to evolving business priorities and support impactful organizational change.

Collaboration & Communication Requirements:
  • Demonstrates strong verbal and written communication skills, effectively engaging individuals at all levels of the organization and conveying complex issues clearly, concisely, and persuasively.
  • Maintains a high level of interpersonal skills, demonstrating poise, tact, and diplomacy in handling sensitive and confidential situations.
  • Demonstrates emotional intelligence by recognizing, understanding, and managing emotions, staying self-motivated, and empathetically navigating relationships. Maintains composure under pressure, adapts to challenges, and fosters a positive, collaborative work environment.
  • Proven ability to collaborate across functional teams and manage through change, ensuring a cohesive, results-driven approach that supports business success.

Performance & Critical Thinking Requirements:
  • Client-focused and responsive, with a consultative approach to understanding and meeting needs. Skilled in addressing sensitive inquiries or complaints effectively and in a timely manner.
  • Ability to anticipate challenges and identify and implement effective solutions while considering diverse perspectives.
  • Skilled at exercising discretion and independent judgment while demonstrating strong problem-solving skills with creativity and effectiveness.
  • Sets challenging but achievable goals and deadlines to ensure deliverables expected of team or department, organizes and prioritizes workflow and takes initiative to achieve goals and exceed existing standards.

Quality & Quantity of Work Requirements:
  • Skilled at working in a dynamic, fast-paced environment, effectively managing multiple projects and initiatives simultaneously. Demonstrates strong organizational skills, prioritizes tasks efficiently, and ensures deadlines and business objectives are consistently met.
  • Consistently utilizes systems to organize and track information. Independently identifies resources and techniques to produce quality work. Demonstrates ability to learn from mistakes and to take corrective action; proposes good ideas for solving complex challenges.
  • Motivated by results with a commitment to delivering high-quality outcomes and ensuring exceptional client service and satisfaction.

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