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Senior Itsm Director Jobs in New York (NOW HIRING)

Polymarket

Senior IT Specialist

New York, NY · On-site

$120K - $180K/yr

Demonstrated experience managing and prioritizing tickets in a formal ITSM system (Jira Service ... directed * Exceptional interpersonal and communication skills - you treat every interaction as a ...

ASCENDING LLC

Sr. Intune Platform Engineer

Manhattan, NY · Remote

$115.20K - $157.60K/yr

... Direct migration efforts to Intune MDM/MAM, including enrollment strategies, policy creation, and ... ITSM platforms such as ServiceNow (API/Graph API workflow automation) Monitor endpoint health ...

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Senior Itsm Director information

What is the difference between Senior Itsm Director vs It Service Manager?

AspectSenior Itsm DirectorIt Service Manager
ResponsibilitiesOversees entire ITSM strategy, policy development, and high-level decision makingManages daily IT service delivery, team coordination, and operational issues
Required CredentialsBachelor's/Master's in IT or related field, ITSM certifications (e.g., ITIL), leadership experienceBachelor's in IT or related field, ITIL certification, service management experience
Work EnvironmentExecutive-level, strategic planning, cross-department collaborationOperational, team management, customer support focus

The Senior Itsm Director focuses on strategic leadership and policy development for IT service management, while the It Service Manager handles daily operations and service delivery. Both roles require ITIL certifications and ITSM experience, but differ mainly in scope and level of responsibility.

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Technology Operational Risk Management Director - Executive Director

Technology Operational Risk Management Director - Executive Director

JP Morgan Chase

Jersey City, NJ

Full-time

Medical, Retirement

Posted 23 days ago

JPMorgan Chase & Co. rating

8.1

Company rating: 8.1 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

46th of 141 rated banks

Job description

Bring your expertise to JPMorgan Chase.  As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

As a Technology Operational Risk Management Director in Risk Management and Compliance, you will lead second line of defense oversight of technology and cybersecurity/technology operational risk for Commercial and Investment Bank Markets lines of business, advising senior technology leaders, and supporting the firm's modernization and transformation to modern engineering practices. You will evaluate risk posture against multi-year modernization roadmaps (e.g., cloud and platform modernization), Agentic AI adoption and proactively review change activity, define risk responses, and act as a trusted risk advisor influencing executive decisions.

Job Responsibilities

  • Serve as the risk lead for technology and cybersecurity technology areas
  • Evaluate risk posture and assess alignment to modernization strategies/roadmaps (e.g., cloud adoption, platform modernization). 
  • Shape technology and cyber risk strategy with senior tech and digital leaders
  • Identify technology operational risks stemming from events/incidents impacting operations (including disruption of CIB markets operations where applicable).
  • Identify operational risks from large and/or impactful change activities.
  • Work side by side with  first line control implementation and execution.
  • Provide leadership across a matrixed organization, influencing priorities and outcomes beyond traditional boundaries.
  • Build and maintain strategic executive relationships across the firm and with key external partners (e.g., suppliers, industry groups). 
  • Act as executive sponsor/trusted advisor to develop technology risk capabilities, including talent/workforce strategy and control maturity. 
  • Develop and execute an oversight plan for Global Markets Technology

Required qualifications, capabilities and skills

  • 10+ years of senior IT leadership experience across application development, infrastructure, and/or cybersecurity with strong engineering background.
  • Proven ability to influence/advise senior technology executives and operate effectively in a fast-paced, matrixed organization.
  • Significant experience architecting and delivering large, complex solutions, including public and/or private cloud architectures (ie. AWS/GCP/Azure).
  • Ability to translate business strategy into investable technical roadmaps using enterprise architecture principles. 
  • Strong commercial and vendor management experience with external partners/suppliers. 
  • Strong understanding of application testing, quality control, change and release management. 
  • Familiarity with strategic development tools (e.g., JIRA, Jenkins, Artifactory). 
  • Experience with ITSM/ITIL, with focus on engineering processes.
  • Expertise in resiliency and observability patterns supporting large-scale systems.
  • Excellent written and verbal communication skills; ability to translate technical topics into business decisions.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.

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