Senior Implementation Manager Jobs in Washington

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

This role is fully remote within the United States, with occasional domestic and international travel where required. Candidates must be US citizens.

This role is about technical expertise, ownership, and delivering high-quality outcomes in complex data environments.

You are likely someone who:

• Has strong experience in data quality, data analysis, and ETL processes
• Is confident designing and delivering solution architecture in cloud or on-prem environments
• Communicates clearly with both technical and non-technical stakeholders
• Builds trusted relationships with customers and colleagues
• Can manage multiple priorities while maintaining a high level of attention to detail
• Is proactive, adaptable, and comfortable working in fast-paced project environments
• Takes ownership of delivery and drives accountability across projects and stakeholders
• Enjoys solving complex data challenges and improving processes

Requirements

• Design and implement Master Data Management (MDM) solutions across Azure and on-premise environments
• Analyse, extract, cleanse, transform, and manipulate data from multiple source systems
• Deliver high-quality, tested integrations using tools such as Azure Data Factory and SSIS
• Lead architectural design and contribute to solution strategy for MDM implementations
• Manage end-to-end delivery of your projects, ensuring timelines, quality, and customer expectations are met
• Deliver customer training and create clear documentation for data quality and system use
• Build strong relationships with customers, internal teams, and third-party stakeholders
• Communicate effectively across consultancy and wider business teams
• Identify and resolve customer issues, risks, and escalations
• Contribute to tender responses and support pre-sales activities where required
• Support and mentor team members, promoting best practice and continuous improvement
• Maintain accurate project documentation and provide regular progress reporting

You may also have:

• Strong SQL skills (T-SQL and/or PL/SQL)
• Experience with Microsoft Azure, including Azure Data Factory and cloud-based solutions
• Knowledge of SQL Server administration (2019+)
• Experience working with REST/SOAP APIs and integrations
• Exposure to Power BI, SSRS, or other reporting tools
• Experience with XML, JSON, or data transformation technologies
• Knowledge of C# /.NET or modern data platforms such as Cosmos DB or MongoDB
• Experience in customer-facing consultancy or Professional Services environments
• Microsoft certifications or relevant technical qualifications

Benefits

• Choice of PPO or HDHP/HSA medical plans through Anthem Blue Cross Blue Shield

• Employer contributions to Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA)

• Dental and vision coverage for employees and families

• Employer-paid basic Life and AD&D insurance

• Voluntary life insurance options for employees, spouses, and dependents

• Short-Term and Long-Term Disability coverage

• Employee Assistance Program (EAP) with confidential wellbeing, legal, financial, and mental health support

• Preventive care covered at 100%

• Telehealth and virtual care options

• Wellness programs, rewards, and digital health tools

• Pre-tax payroll deductions for eligible benefits

• Supportive benefits resources and advocacy services to help you navigate your coverage

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
The expected salary range for this role is $100,000 - $120,000 USD annually, with final compensation aligned to experience, skills and geographic location