The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
Quick apply
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
Quick apply
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Help Desk Technician
Decatur, IN · On-site
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform ...
IT Service Desk Technician
Fort Wayne, IN · On-site
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Posted today
IT Service Desk Technician
Fort Wayne, IN · On-site
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Posted today
IT Service Desk Technician
Fort Wayne, IN · On-site
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
IT Service Desk Technician
Fort Wayne, IN · On-site
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Service Desk Analyst
Fort Wayne, IN · On-site
$26.50/hr
Parasol Alliance is a technology solutions company exclusively serving the senior living industry ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...
Service Desk Analyst
Fort Wayne, IN · On-site
$26.50/hr
Parasol Alliance is a technology solutions company exclusively serving the senior living industry ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...
Service Desk Analyst
$26.50/hr
Parasol Alliance is a technology solutions company exclusively serving the senior living industry ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...
Service Desk Analyst
$26.50/hr
Parasol Alliance is a technology solutions company exclusively serving the senior living industry ... We provide leadership and comprehensive in-house technology support, to help our clients make smart ...
Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. systems administration, network deployment engineer, help desk technician, etc.
Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g. systems administration, network deployment engineer, help desk technician, etc.
Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc)
Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc)
IT Software Support Technician
$19.75 - $27/hr
Duties include answering help desk calls, troubleshooting issues, entering, and monitoring ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Posted today
IT Software Support Technician
$19.75 - $27/hr
Duties include answering help desk calls, troubleshooting issues, entering, and monitoring ... Periodically travel to remote locations and assist other IT technicians. * All other duties as ...
Posted today
IT Technician
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...
Quick apply
IT Technician
$68K - $98K/hr
Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff * Provide first-level technical support for common IT issues, including: * Password resets and account ...
Senior Systems Administrator
Fort Wayne, IN · On-site
$78K - $106K/yr
Provide senior-level escalation support for user and Help Desk issues, mentoring junior staff and serving as a technical point of reference. * Maintain technical proficiency across emerging and ...
Senior Systems Administrator
Fort Wayne, IN · On-site
$78K - $106K/yr
Provide senior-level escalation support for user and Help Desk issues, mentoring junior staff and serving as a technical point of reference. * Maintain technical proficiency across emerging and ...
IT Technician
Fort Wayne, IN · On-site
$17.77 - $23.09/hr
IT Technician Keep Technology Running. Keep Our Library Connected. Do you enjoy solving technical ... Responding to Help Desk requests and ensuring issues are resolved promptly and professionally
Quick apply
IT Technician
Fort Wayne, IN · On-site
$17.77 - $23.09/hr
IT Technician Keep Technology Running. Keep Our Library Connected. Do you enjoy solving technical ... Responding to Help Desk requests and ensuring issues are resolved promptly and professionally
Senior Network Engineer (Remote)
Fort Wayne, IN · On-site
$102K - $140K/yr
We are seeking a Senior Network Engineer to join our team. The optimal candidate will be a senior ... and NOC/Help Desk. Duties and Responsibilities: * Meeting with business units and clients to ...
Senior Network Engineer (Remote)
Fort Wayne, IN · On-site
$102K - $140K/yr
We are seeking a Senior Network Engineer to join our team. The optimal candidate will be a senior ... and NOC/Help Desk. Duties and Responsibilities: * Meeting with business units and clients to ...
Job Title Senior Mechatronics & Robotics Technician Summary Our Purpose: At C&W Services, we live ... You will help train, and mentor service technicians and contract technicians. Key Responsibilities:
Job Title Senior Mechatronics & Robotics Technician Summary Our Purpose: At C&W Services, we live ... You will help train, and mentor service technicians and contract technicians. Key Responsibilities:
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Enlisted • Both Overview Information Systems Technicians, Cryptologic Technician Networks, and ... help desk and user support, network and systems administration, incident response, and planned ...
Senior Help Desk Technician information
See Decatur, IN salary details
$12.29 - $14.15
2% of jobs
$14.15 - $16
6% of jobs
$16 - $17.86
12% of jobs
$18.38 is the 25th percentile. Wages below this are outliers.
$17.86 - $19.71
17% of jobs
The median wage is $21.20 / hr.
$19.71 - $21.57
16% of jobs
$21.57 - $23.42
16% of jobs
$24.35 is the 75th percentile. Wages above this are outliers.
$23.42 - $25.28
12% of jobs
$25.28 - $27.14
7% of jobs
$27.14 - $28.99
6% of jobs
$28.99 - $30.85
3% of jobs
$30.85 - $32.70
2% of jobs
$12
$22
$32
How much do senior help desk technician jobs pay per hour?
As of Aug 5, 2026, the average hourly pay for senior help desk technician in Decatur, IN is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $25.05 per hour, depending on experience, location, and employer.
What is a senior help desk technician?
Senior Help Desk Technicians are experienced IT professionals who provide advanced technical support and troubleshooting for computer systems, software, and network issues within an organization. They handle complex technical problems that junior staff may not be able to resolve, mentor and train help desk team members, and often work closely with other IT departments to ensure efficient problem resolution. Senior Help Desk Technicians also play a role in documenting solutions, maintaining knowledge bases, and ensuring high levels of customer satisfaction.
How does a senior help desk technician balance hands-on technical troubleshooting with mentoring junior team members?
A Senior Help Desk Technician is often responsible for resolving complex technical issues while also supporting the growth of junior technicians. This involves dividing time between handling advanced support tickets, documenting solutions, and providing guidance or training to less experienced staff. Senior technicians are frequently consulted for escalations and are expected to set best practices, fostering a collaborative environment where knowledge sharing is encouraged. This dual focus not only ensures high-quality service but also helps develop a strong, skilled help desk team.
What are the key skills and qualifications needed to thrive as a senior help desk technician, and why are they important?
To thrive as a Senior Help Desk Technician, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and typically an associate's or bachelor's degree in IT or a related field. Familiarity with ticketing systems (like ServiceNow), remote desktop tools, and certifications such as CompTIA A+ or Microsoft Certified are commonly required. Excellent communication, patience, and leadership abilities help you resolve issues efficiently and mentor junior staff. These skills are critical for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.
What is the difference between Senior Help Desk Technician vs Help Desk Technician?
| Aspect | Senior Help Desk Technician | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+; ITIL | CompTIA A+; basic certifications |
| Work Environment | Advanced support, troubleshooting, mentoring | First-level support, ticket resolution |
| Responsibilities | Complex issues, team support, training | Basic troubleshooting, user assistance |
The Senior Help Desk Technician typically handles more complex issues, provides mentorship, and has advanced certifications. In contrast, the Help Desk Technician focuses on basic user support and ticket resolution. The senior role requires more experience and technical knowledge, making it suitable for those seeking growth in IT support roles.
What job categories do people searching Senior Help Desk Technician jobs in Decatur, IN look for? The top searched job categories for Senior Help Desk Technician jobs in Decatur, IN are:
What cities near Decatur, IN are hiring for Senior Help Desk Technician jobs? Cities near Decatur, IN with the most Senior Help Desk Technician job openings:
Full-time
Posted 7 days ago
Job description
The IT Help Desk Technician is responsible for implementing and maintaining the hospital's Information Technology Help Desk Program, utilizing a work order system to provide support and perform preventive maintenance on computer hardware. The role involves handling confidential information, including patient health information (PHI), requiring the technician to demonstrate ethical behavior and a strong respect for security and privacy protocols to ensure compliance and protect sensitive data.
Eligible for medical coverage on your first day of employment, all other benefits will be effective the 1st of the month following hire date!
Requirements:
40 hours per week - First Shift
Monday through Friday from 7:00 AM to 3:30 PM
On-Call Rotation
High School Diploma
Ability to install and troubleshoot Microsoft Windows 10 & 11 operating system, Office 365, and other business applications as well as end-user computers and peripherals.
Demonstrate well-rounded customer service and communication skills.
Python Scripting and/or Linux Scripting is desirable.