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Senior Help Desk Analyst Jobs in El Paso, TX (NOW HIRING)

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX · On-site

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents ... Transfer the SR to the appropriate resolver group as required. * Maintain oversight for monitoring ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents ... Transfer the SR to the appropriate resolver group as required. * Maintain oversight for monitoring ...

SteerBridge

Tier 1 Help Desk Technician

El Paso, TX

$15 - $18/hr

As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents ... Transfer the SR to the appropriate resolver group as required. * Maintain oversight for monitoring ...

Loyal Source

(CEM) - Desktop Support Technician

El Paso, TX · On-site

$18.25 - $23.25/hr

Duties and Functions • Evaluate documented resolutions and analyze trends for ways to prevent ... Build rapport and elicit problem details from help desk customers. * Prioritize and schedule ...

New

World Wide Technology

Senior Business Analyst

El Paso, TX

$83.60K - $108K/yr

Responsibilities As a Sr. Business Analyst for Sales Enablement, you will: * Leverage Ai in all ... Help identify, define, and communicate clearly what "business value" really means for each ...

Tru Fit Athletic

Customer Service / Front Desk SR

El Paso, TX · On-site

$11.25 - $14.50/hr

Front Desk Team Member Why Join TruFit Athletic Clubs? - Growing and So Can Your Career. Opening ... Personal training sessions are just $15 to help you reach your fitness goals. Key Responsibilities ...

DataAnnotation

Senior Legal Analyst

Las Cruces, NM · Remote

$40 - $60/hr

We are looking for a Senior Legal Analyst (part-time work from home) to help advance AI development. As a member of DataAnnotation's Law team, you'll be part of a growing community of over 100,000 ...

DataAnnotation

Senior Legal Analyst

El Paso, TX · Remote

$40 - $60/hr

We are looking for a Senior Legal Analyst (part-time work from home) to help advance AI development. As a member of DataAnnotation's Law team, you'll be part of a growing community of over 100,000 ...

DataAnnotation

Senior Financial Analyst

Las Cruces, NM · Remote

$40 - $60/hr

Join the DataAnnotation team and help train the next generation of AI, while enjoying the ... Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises ...

DataAnnotation

Senior Financial Analyst

El Paso, TX · Remote

$40 - $60/hr

Join the DataAnnotation team and help train the next generation of AI, while enjoying the ... Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises ...

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Senior Help Desk Analyst information

See El Paso, TX salary details

$48.4K

$99.3K

$128.9K

How much do senior help desk analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for senior help desk analyst in El Paso, TX is $99,349.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,900.00 and $123,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Help Desk Analyst, and why are they important?

To thrive as a Senior Help Desk Analyst, you need advanced troubleshooting skills, a strong understanding of IT systems, and experience with customer support, often backed by a relevant degree or certifications like CompTIA A+ or ITIL. Familiarity with ticketing systems (such as ServiceNow or Jira), remote support tools, and enterprise software is typically required. Outstanding communication, patience, and a customer-centric attitude are crucial soft skills for resolving complex issues and mentoring junior staff. These competencies ensure timely resolution of technical problems, high user satisfaction, and efficient IT support operations.

What are some common challenges Senior Help Desk Analysts face when supporting a large organization, and how can they effectively manage these challenges?

Senior Help Desk Analysts in large organizations often encounter challenges such as handling high ticket volumes, balancing urgent requests, and supporting a wide range of technologies. Effective time management, prioritization skills, and staying updated with the latest tools and processes are essential for success. Collaborating closely with other IT teams and maintaining clear communication with end-users can also help resolve complex issues efficiently and ensure a positive support experience.

What does a Senior Help Desk Analyst do?

A Senior Help Desk Analyst provides advanced technical support and troubleshooting for computer systems, software, and hardware issues within an organization. They handle complex user problems, mentor junior support staff, and may help develop support procedures and documentation. Additionally, they often serve as an escalation point for issues that cannot be resolved by entry-level help desk technicians. Their goal is to ensure users experience minimal downtime and maintain productivity by quickly resolving IT-related issues.

What does a senior service desk analyst do?

A senior help desk analyst provides advanced technical support to users, troubleshooting hardware, software, and network issues. They often mentor junior staff, document solutions, and may handle escalated problems using tools like ticketing systems and remote support software.

What is the highest salary for service desk analyst?

The highest salary for a Senior Help Desk Analyst can reach up to $70,000 to $90,000 annually, depending on experience, certifications, and location. Senior analysts with specialized skills in IT support, network troubleshooting, and customer service may earn higher compensation, especially in high-demand markets.

What is the difference between Senior Help Desk Analyst vs Help Desk Technician?

AspectSenior Help Desk AnalystHelp Desk Technician
Required CertificationsCompTIA A+, HDI-SCA, ITILCompTIA A+, HDI-SCA (preferred)
Work EnvironmentCorporate IT support, enterprise environmentsHelp desk, technical support centers
Employer & Industry UsageLarge organizations, IT service providersSmall to medium businesses, IT support firms
Common Search & ComparisonHigher-level troubleshooting, escalationBasic support, issue resolution

The Senior Help Desk Analyst typically handles more complex issues, provides mentorship, and escalates problems when necessary. Help Desk Technicians focus on resolving common technical issues and providing first-level support. The senior role requires more experience and certifications, often working in larger organizations, while the technician role is more entry-level and widespread across various business sizes.

What are the most commonly searched types of Help Desk Analyst jobs in El Paso, TX? The most popular types of Help Desk Analyst jobs in El Paso, TX are:
What are popular job titles related to Senior Help Desk Analyst jobs in El Paso, TX? For Senior Help Desk Analyst jobs in El Paso, TX, the most frequently searched job titles are:
What job categories do people searching Senior Help Desk Analyst jobs in El Paso, TX look for? The top searched job categories for Senior Help Desk Analyst jobs in El Paso, TX are:
What cities near El Paso, TX are hiring for Senior Help Desk Analyst jobs? Cities near El Paso, TX with the most Senior Help Desk Analyst job openings:
Senior Help Desk Analyst jobs near you

Tier 1 Help Desk Technician

SteerBridge

El Paso, TX • On-site

$15 - $18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

Job description

SteerBridge Strategies is a modern technology company delivering innovative, mission-focused solutions to the U.S. Government and private sector. Leveraging deep expertise in federal acquisition, digital transformation, and emerging technologies, we deliver agile, commercial-grade capabilities that accelerate operational effectiveness and drive measurable mission success.
At the core of SteerBridge is our people-especially the veterans whose leadership, problem-solving mindset, and commitment to excellence elevate every project we support. We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
In partnership with General Dynamics Information Technology (GDIT), SteerBridge is supporting
the Department of Veterans Affairs (VA) in its commitment to creating an interactive experience
for its technology users that is easy, pleasant, effective, and personalized. As part of this
commitment, the VA is seeking to improve its efficiency and effectiveness of interactions by
transitioning Tier-1, Enterprise Service Desk (ESD) Services to the team at GDIT. The scope of
the ESD is to provide support to all End Users and VA designated executives / VIP End Users,
on a 24x7x365 basis.
As a Tier 1 Help Desk Technician, you will assist in operating an environment where all incidents,
problems, requests, change and service requests for end-users are received, monitored, tracked,
and worked to resolution, or handed over to other resolving stakeholders/parties as required.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life Insurance
  • 401(k) Retirement Plan with matching
  • Paid Time Off
  • Paid Federal Holidays

Required Skills and Qualifications
  • Must be a US Citizen.
  • Bachelor's Degree preferred, but equivalent experience in lieu of degree acceptable.
  • Must be a resident of Kentucky, Louisianna, or Texas.
  • Must be to work from local GDIT office as required.
  • Must be eligible and able to obtain a Public Trust Clearance (i.e., pass a federal background check).
  • Must possess multi-channel skill sets: phone, email, text, and chat.
  • Demonstrated experience in providing accurate information to customers, enabling a high first call resolution rate.
  • Must be skilled in providing courteous, customer-friendly, high-quality service.

DESIRED QUALIFICATIONS
  • 1+ year Help Desk work experience.
  • Experience with ServiceNow ticketing system.
  • Previous experience working on civilian federal government agency contract(s).

RESPONSIBILITIES
  • Task and responsibilities in this role include, but are not limited to the following:
  • Handle incoming contacts via electronic media such as: Telephone (via toll-free access numbers), Electronic mail, SMS/text messaging, Web-Chat submissions, Self-service web portal
  • Act as the single interface and Single Point of Contact (SPOC) for all communications with
  • and between end-users and resolver groups regarding all incidents and tickets.
  • Provide end-to-end ownership and ticket management through either direct resolution or escalation / interaction with appropriate resolver groups.
  • Provide end-to-end ownership of all tickets, including logging, categorizing, prioritizing, and recording resolutions.
  • Provide timely response to all tickets based on priority and impact.
  • Communicate status of incidents to end-users as status changes.
  • Transfer the incident to the appropriate work queue as required.
  • Immediately perform a warm transfer to the appropriate application resolver group for applications issues.
  • Provide and maintain ownership of service request (SR) lifecycle (end-to-end ownership) and provide timely response to SR's based on priority.
  • Communicate status of SRs to end-users as status changes.
  • Transfer the SR to the appropriate resolver group as required.
  • Maintain oversight for monitoring, controlling, and ensuring timely resolution of SRs.
  • Escalate urgent, business critical, and VIP (if option exercised) SRs according to established procedures.

$15 - $18 an hour
SteerBridge Strategies is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all qualified applicants and employees are treated with respect and dignity-regardless of race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any other characteristic protected by law.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws. If you require assistance during the application process, we encourage you to reach out so we can support your needs.
If you would like information about how your application is processed, please contact us.

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