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Senior EMR System Administrator

New Hyde Park, NY

Note: This job is a full-time, in-person (onsite) position based out of our New Hyde Park, NY corporate office. This is NOT a remote position.

In order to be considered for this job, candidates MUST be local and based out of New York. Remote applicants will NOT be considered.

Only candidates with hands-on EMR administration experience will be considered (not end-users or help desk support). Strong preference for candidates with home health EMR platforms (e.g., HHAeXchange, HCHB, MatrixCare).

Pay: $95,000.00-$105,000.00 annually

About Us: With over 50 years of dedicated service to our communities, Personal Touch has been a trusted provider of home care. Our priority lies in ensuring exemplary patient care while fostering a supportive and empowering workplace culture for all team members. We are currently seeking compassionate and skilled professionals to join our team and continue our legacy of providing personalized and attentive care to patients in the comfort of their own home.

Why Choose Us: At Personal-Touch Home Care, we are committed to creating a rewarding and fulfilling experience for our team members. Our established history and reputation provide a stable and trusted foundation for your career. Join us in positively impacting the lives of our patients and their families. As a member of our team, you will enjoy a wide range of benefits that enhance your overall well-being and support your career growth. They include:

Employee Recognition Programs: We acknowledge and celebrate your contributions.

Comprehensive Health Benefits: We offer an inclusive package with Medical, Dental, Vision, Accident, and Long-Term Disability Coverage to ensure access to quality medical care while promoting overall wellness.

Generous Paid Time Off: We provide generous paid time off to ensure you can recharge and return to work refreshed, leading to greater productivity and job satisfaction. We support a healthy work-life balance.

Retirement Benefits: We offer a 401k plan to secure your financial future and help you save for retirement.

Life Insurance: We offer company paid life insurance providing peace of mind and financial protection for you and your loved ones.

Opportunities for Professional Growth and Development: Empowering you to thrive and grow.

Employee Assistance Program: Supporting the well-being of you and your family.

Perks Program: Exclusive deals and offers on products, services, and experiences you need and love.

Position Summary: The System Administrator is responsible for managing and maintaining the organization’s Electronic Medical Records (EMR) system and supporting other healthcare-related software applications. This role ensures the stability, security, and optimization of the EMR platform while providing technical support, troubleshooting issues, and ensuring compliance with HIPAA and other healthcare regulations. The ideal candidate has experience in healthcare IT, EMR administration, and database management to support the operational needs of a home health care company.

Key Responsibilities:

EMR System Administration & Support

• Serve as the primary administrator for the organization’s Electronic Medical Records (EMR) system.

• Configure, maintain, test, and optimize the EMR platform to support clinical and administrative workflows.

• Provide technical support and training to end-users, including clinicians, administrative staff, and leadership.

• Troubleshoot and resolve EMR-related issues in collaboration with vendors and IT support teams.

• Manage user roles, access permissions, and data security within the EMR system.

• Ensure system updates, patches, and enhancements are applied with minimal disruption to operations

Software & Database Management

• Support and maintain healthcare-related software applications integrated with the EMR system.

• Assist in managing databases related to patient records, billing, and reporting.

• Work with vendors and internal teams to implement software enhancements and integrations.

• Develop and maintain documentation for system configurations, workflows, and troubleshooting guides.

Compliance & Data Security

• Ensure data integrity, confidentiality, and availability by maintaining compliance with HIPAA, HITECH, and other healthcare IT regulations.

• Monitor access controls, system permissions, and audit logs to safeguard patient data.

• Assist with incident response planning and data recovery procedures to protect critical information.

Process Improvement & Strategic Initiatives

• Identify opportunities for automation, system enhancements, and workflow optimizations within the EMR and healthcare applications.

• Collaborate with clinical, billing, and administrative teams to improve technology adoption and user experience.

• Provide insights and recommendations for software investments, upgrades, and resource allocation.

Qualifications:

Education & Experience

• Bachelor’s degree in Information Technology, Healthcare Informatics, Computer Science, or a related field (equivalent experience considered).

• 3–5 years of experience in EMR/EHR administration and healthcare IT support.

• Hands-on experience with EMR/EHR platforms (e.g., HHAeXchange, My Unity, Netsmart, MatrixCare, HCHB, Epic, Cerner, or similar systems).

• Familiarity with healthcare software applications, database management, and reporting tools.

• Strong knowledge of HIPAA compliance and healthcare IT best practices.

Skills & Competencies

• Strong problem-solving and troubleshooting abilities in EMR and healthcare software environments.

• Excellent communication and training skills for supporting non-technical users.

• Ability to manage multiple projects, prioritize tasks, and meet deadlines.

• Experience working with vendors, IT support teams, and cross-functional healthcare teams.

• Strong documentation and process development skills.

Working Conditions:

• Onsite role, with occasional travel to home health office locations as needed.

• May require on-call availability for system issues and support needs.

Job Type: Full-time

Pay: $95,000.00-$105,000.00 annually

We are excited to welcome passionate and dedicated individuals to join our team at Personal Touch Home Care. We’re more than just a company; we’re a close-knit family dedicated to supporting each other’s success and well-being. Apply now and join us in making a positive impact on the communities we serve.