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Senior Director Healthcare Implementation Jobs (NOW HIRING)

Gensler

Project Director - Healthcare

Newport Beach, CA · On-site

$165K - $200K/yr

Your Role As a Project Director at Gensler, you will lead and manage multiple design teams and consultants responsible for delivering large-scale Healthcare focused projects. You will be accountable ...

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Senior Director Healthcare Implementation information

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$39.5K

$142.9K

$279.5K

How much do senior director healthcare implementation jobs pay per year?

As of Jun 8, 2026, the average yearly pay for senior director healthcare implementation in the United States is $142,920.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $161,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Director Healthcare Implementation vs Healthcare Program Manager?

AspectSenior Director Healthcare ImplementationHealthcare Program Manager
CredentialsAdvanced degrees (e.g., MBA, MPH), extensive healthcare experience, leadership certificationsBachelor's or Master's in healthcare, project management certifications (PMP)
Work EnvironmentStrategic leadership, executive teams, cross-departmental oversightProject execution, team coordination, day-to-day management of healthcare programs
Employer & Industry UsageHospitals, health systems, healthcare consulting firmsHealthcare providers, clinics, health plans
Search & Comparison IntentHigh-level strategic roles, leadership in healthcare implementationOperational roles, project management in healthcare

The Senior Director Healthcare Implementation focuses on strategic leadership and overseeing large-scale healthcare projects, while the Healthcare Program Manager handles the day-to-day management and execution of specific healthcare programs. Both roles require healthcare knowledge, but the senior director operates at a higher strategic level with broader responsibilities.

What does a Senior Director of Healthcare Implementation do?

A Senior Director of Healthcare Implementation oversees the planning, coordination, and execution of large-scale healthcare projects, such as the rollout of new technologies, clinical systems, or operational processes. They work closely with stakeholders, including hospital leadership, IT teams, and clinical staff, to ensure projects meet organizational goals, regulatory requirements, and quality standards. This role typically involves strategic planning, team leadership, budget management, and performance monitoring to ensure successful implementation and adoption of new initiatives within healthcare organizations.

What are the key skills and qualifications needed to thrive as a Senior Director Healthcare Implementation, and why are they important?

To thrive as a Senior Director Healthcare Implementation, you need extensive experience in healthcare operations, project management, and a relevant degree, often supported by an advanced degree such as an MBA or MHA. Familiarity with healthcare IT systems, EHR platforms, and project management tools like MS Project or Jira is typically required, along with certifications such as PMP or Six Sigma. Outstanding leadership, strategic thinking, and strong communication skills distinguish top performers in this role. These competencies are vital for driving large-scale implementation projects, ensuring stakeholder alignment, and achieving successful outcomes in complex healthcare environments.

How does a Senior Director of Healthcare Implementation typically collaborate with clinical and IT teams during major projects?

A Senior Director of Healthcare Implementation serves as a bridge between clinical staff and IT professionals, ensuring that new systems or processes align with both patient care standards and technical requirements. They often lead cross-functional meetings, facilitate communication to clarify project goals, and troubleshoot integration challenges as they arise. By translating clinical needs into actionable technical strategies, they help drive project success while maintaining compliance and operational efficiency. This collaborative approach is crucial for smooth adoption and long-term sustainability of healthcare initiatives.
Infographic showing various Senior Director Healthcare Implementation job openings in the United States as of May 2026, with employment types broken down into 4% Locum Tenens, 6% As Needed, 77% Full Time, 11% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $142,920 per year, or $68.7 per hour.
Sr. Director, Healthcare Member Contact Center

Sr. Director, Healthcare Member Contact Center

Navitus Health Solutions, LLC

Remote

$152K - $190K/yr

Full-time

Posted 26 days ago

Job description

Company
Navitus
About Us
Navitus - Putting People First in Pharmacy - Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities. We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Pay Range
USD $152,077.00 - USD $190,000.00 /Yr.
STAR Bonus % (At Risk Maximum)
17.50 - Sr Director
Work Schedule Description (e.g. M-F 8am to 5pm)
Core business hours as business needs require
Remote Work Notification
ATTENTION: Navitus is unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.
Overview
If you have progressive experience in the healthcare industry supporting a 24/7/365 omnichannel member contact center, we invite you to apply and learn more about this opportunity.
Our Sr. Director, Healthcare Member Contact Center provides company-wide leadership, strategic direction, innovative and forward thinking and operational oversight for Navitus Customer Care, ensuring the delivery of highly effective, scalable, and resilient customer support model operation to fully maximize the 24/7/365 staffing model. This role is accountable for both near-term operational and tactical performance and long-term strategic execution and planning and partners closely with senior leadership and Customer Care Leaders to align daily operations with organizational priorities, service expectations, and growth objectives. The Sr. Director establishes a strong operating framework that supports workforce planning, staffing optimization, training effectiveness, and operational redundancy to ensure business continuity, service quality, and consistently positive customer experience across all channels.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team?
  • Lead operational redesign and define business strategies that improve service performance, scalability, and operational efficiency across Customer Care.
  • Establish and oversee integrated staffing models, cross-training strategies, and operational workflows across Customer Care, including PA Intake, specialized teams, and customer communications.
  • Partner with IT leadership to ensure Customer Care systems and applications effectively support operations, analytics, and reporting, with ongoing evaluation to optimize performance and scalability.
  • Serve as the accountable business owner for company customer and member experience initiatives, providing end-to-end leadership from strategy development and innovation through execution, adoption, and sustained results.
  • Define performance standards, service metrics, and operating benchmarks to drive accountability and consistently exceed service-level expectations.
  • Establish strong cross-functional working relationships between Customer Success, Clinical Services, Technical Operations, and Government Programs, Sales and Implementation departments to ensure seamless service delivery and client onboarding.
  • Provide strategic oversight of Customer Care workforce planning, forecasting, and capacity modeling by analyzing demand trends, developing forecasts, researching business requirements, workflow design, and business growth requirements.
  • Lead forward-looking strategy and the adoption of innovative methodologies to continuously enhance call center capabilities, operational performance, and technology advancement.
  • Drive a culture of continuous operational improvements focused on enhancing customer experience, operational effectiveness, and quality outcomes.
  • Set strategic direction for associate training, leadership development, and call center certification to ensure workforce readiness and performance excellence.
  • Evaluate emerging technologies, systems, and sourcing strategies to strengthen Customer Care capabilities and improve serve delivery.
  • Oversee the development, implementation, and governance of Customer care policies, procedures, and quality frameworks, including performance monitoring and corrective action.
  • Ensure robust tracking, trending, and reporting of operational metrics, performance guarantees, and service outcomes.
  • Provide oversight of accreditation, including application preparation, compliance maintenance of necessary documentation to demonstrate compliance with accreditation standards and coordination of on-site reviews.
  • Other duties as assigned.

Qualifications
What our team expects from you?
  • Bachelor's degree in Business or related field, or equivalent work experience required.
  • 10+ years of progressive leadership experience overseeing large-scale, multi-channel call center or customer care operations, including accountability for performance, staffing, and service outcomes required.
  • 10+ years of progressive management experience within a managed care, PBM, or comparable highly regulated health care environment, with demonstrated responsibility for complex operations and cross-functional coordination required.
  • Proven record of operational leadership resulting in measurable improvements in efficiency, productivity, capacity utilization, and service performance through process redesign, workforce optimization, and performance management required.
  • Demonstrated experience implementing operational and technology improvements within call center environments, including adoption of new methodologies that enhanced efficiency, customer experience metrics, and overall performance required.
  • Participate in, adhere to, and support compliance program objectives.
  • The ability to consistently interact cooperatively and respectfully with other employees.

Location : Address
Remote
Location : Country
US

Apply