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Senior Desktop Support Engineer Jobs in Atlanta, GA

Continuserve

Senior Desktop Support Engineer

Buford, GA · On-site

The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access ...

Acuity Brands

Senior Desktop Engineer

Conyers, GA · On-site

Job Summary We are seeking an experienced Desktop Engineer to manage and evolve our enterprise ... Engineer, deploy, and support enterprise endpoints using Microsoft Intune (Configuration Profiles ...

Futurewave Systems

Sr. Desktop Technician

Atlanta, GA

$19.50 - $24.75/hr

The Desktop Technician job family is responsible for diagnosing and resolving all desktop support issues. This position is also responsible for the implementation of installations and upgrades for ...

NTT DATA Services

Desktop Support Technician

Atlanta, GA · On-site

$25.66 - $34.72/hr

Interact with asset management, network services, software systems engineering, applications ... end user support & desktop support * 2+ years of experience with Windows operating system ...

F2Onsite

Be Seen First

L2 Cisco Network Support Engineer - Remote (6-8 weeks)

Atlanta, GA · Remote

$50 - $55/hr

L2 Cisco Network Support Engineer - Remote Contract Duration: 6-8 Weeks Schedule: 40 Hours per Week ... Desktops, Laptops, Servers, Printers, POS systems, and LCDs. We have hundreds of team members ...

Unifi

Senior IT Support Engineer

Atlanta, GA · On-site

General information Job Title Senior IT Support Engineer Date Tuesday, July 28, 2026 Entity Unifi ... Microsoft certifications such as Azure Fundamentals or Modern Desktop Administrator * Experience ...

ExtensisHR

Senior Support Engineer

Atlanta, GA

Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team -- the person Tier 1/2 engineers turn ...

Montra

Senior Support Engineer

Atlanta, GA

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

Montra

Senior Support Engineer

Atlanta, GA · On-site

Who You Are Montra is looking for a Senior Support Engineer to own the issues that don't have an easy answer. You'll be the technical escalation point for our support team - the person Tier 1/2 ...

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All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Atlanta, GA

Senior Desktop Support Engineer information

See Atlanta, GA salary details

$21.7K

$99.6K

$153.3K

How much do senior desktop support engineer jobs pay per year?

As of Aug 27, 2026, the average yearly pay for senior desktop support engineer in Atlanta, GA is $99,551.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,600.00 and $120,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are the most commonly searched types of Desktop Support Engineer jobs in Atlanta, GA?

The most popular types of Desktop Support Engineer jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Senior Desktop Support Engineer jobs?

Cities near Atlanta, GA with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Atlanta, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, and 7% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $99,301 per year, or $47.7 per hour.

Senior Desktop Support Engineer

Continuserve

Buford, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

ContinuServe is a tech-enabled outsourcing firm that partners with clients to provide finance, accounting, human resources, and technology services. We have deep category knowledge and deliver personalized service to help businesses impact their bottom line. We provide strategies that streamline and strengthen operations in today’s fast-paced environment.
We Are Built for the Pace of Possibility.
Our MSP team specializes in providing IT services, IT support on-premise or remote, COLO support, IT consulting, and cloud hosting solutions. Our team is comprised of experts in infrastructure, applications, business processing, and project management. Our clients include high-tech start-ups, small to mid-sized companies, large enterprises, and local branches of well-known global titans.
Purpose of the Job:
The Senior Desktop Support Engineer will be responsible for delivering day-to-day desktop support on-site at a client location five days per week, with additional support provided via remote access as needed. This role supports the client’s operational and technology needs and provides exposure to enterprise-level systems and solutions.
Responsibilities:
 
  • Provide day-to-day support of desktop, laptops, printers, networks, and servers.
  • Support the client’s IT infrastructure both remotely and on-site.
  • Work with vendors to resolve technical problems with desktop computing equipment and software.
  • Work closely with Managers, Service Coordinators, and other Engineers to meet service-level commitments and provide world-class customer service.
  • Troubleshoot and resolve network and system issues, on-premise or remote.
  • Positively and professionally represent the face of the company within the client environment.
  • Other duties as required.

Qualifications (Knowledge, Skills, and Abilities):
 
  • 5+ years’ experience supporting and troubleshooting Windows-based networks and endpoint devices.
  • 3+ years’ experience programming and troubleshooting firewalls and switches, including Meraki and Ubiquiti.
  • Experience installing Windows software, patches, and updates, as well as third-party applications and desktop encryption.
  • Experience managing and administering telecommunications systems is required.
  • Demonstrated ability to manage multiple projects, deadlines, and priorities in a dynamic work environment.
  • Experience supporting enterprise-level, server-based applications in a service desk or call center capacity is required.
  • Advanced proficiency with the Microsoft Windows Server family, including but not limited to Active Directory, Group Policy administration, Intune, and IIS, is required.
  • Familiarity with macOS and related Apple devices.
  • Self-motivated and able to work with limited supervision.
  • Strong verbal and written communication skills.
  • Positive attitude with strong customer service skills.
  • Ability to work on-site at a client location five days per week.
  • Desire to learn and support the latest technologies.

Experience:
  • 5+ years’ experience working in information technology is required.
  • A.A. degree or equivalent experience in information systems or a related field preferred.
  • Microsoft certification(s) a definite plus.

Job Type: Full-time
Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.
Physical Demands
This position requires daily use of fingers, talking, sitting, listening, and vision.  Equipment used includes, but is not limited to: computers and keyboards, calculators, writing utensils, paper, and telephones.  On a frequent basis, employee must be able to lift up to 40 pounds. 
Working Conditions & Environment
The employee must be able to work on-site and attend client meetings and conferences, which may occur outside of standard work hours. Occasional travel to other ContinuServe locations or for company meetings with global teams may be required.
ContinuServe is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.
 

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