ZipRecruiter

Log In

1

Senior Desktop Support Engineer Jobs in Washington

Bowie State University

Desktop Support Lead

Bowie, MD · On-site

$65K - $75K/yr

Serve as a senior technician of the desktop support team setting the bar high in performance, customer satisfaction, and improving processes. * Assist in training and mentoring staff to improve ...

KBR

Senior VIP Desktop Support Technician

Arlington, VA

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

KBR

Senior VIP Desktop Support Technician

Washington, DC

$23 - $29.25/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

KBR, Inc.

Senior VIP Desktop Support Technician

Arlington, VA · On-site

$23.25 - $29.50/hr

Senior VIP Desktop Support Technician KBR is seeking a Senior VIP Desktop Support Technician to ... engineering, science, technology, and mission support solutions. This is a full-time onsite ...

USM

Desktop Support

Washington, DC · On-site

... Engineering, Business Intelligence, Data Management, SOA, BPM, Data Warehousing, SharePoint ... With oversight by more senior associates, ability to self-direct, work independently and ...

Integrated Resources INC

DESKTOP SUPPORT

Rockville, MD · On-site

$20.75 - $26.25/hr

DESKTOP SUPPORT FULLTIME ROCKVILLE,MD Qualifications Interested ! Please call me at 732 549 2660 to ... Must be familiar with the following engineering software packages: o Bentley Microstation and ...

previous pagenext page

Showing results 21-40

All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Washington

Senior Desktop Support Engineer information

See Washington salary details

$25.5K

$117K

$180.1K

How much do senior desktop support engineer jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior desktop support engineer in Washington is $116,956.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,300.00 and $141,000.00 per year, depending on experience, location, and employer.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are the most commonly searched types of Desktop Support Engineer jobs in Washington?

The most popular types of Desktop Support Engineer jobs in Washington are:

What cities in Washington are hiring for Senior Desktop Support Engineer jobs?

Cities in Washington with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $116,956 per year, or $56.2 per hour.

Senior Desktop Support Technician

AHU Technologies, Inc.

Washington, DC • On-site

$32 - $35/hr

Full-time

Posted 10 days ago

Job description


Short Description:
Provides first-line tech support for District employees, ensuring quick IT issue resolution and strong customer service. Maintains reliable access to technology, troubleshoots hardware and software, and escalates complex problems as needed
Complete Description:
Employment type: W2/1099/C2C
Position Summary
The Help Desk Technician provides first-line technical support to District government employees, ensuring timely resolution of IT issues and exceptional customer service. This role supports District's mission by maintaining reliable access to technology services, troubleshooting hardware and software problems, and escalating complex issues to the appropriate teams.
Key Responsibilities
Technical Support & Troubleshooting
  • Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
  • Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications.
  • Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools.
  • Diagnose and resolve hardware failures, software errors, and configuration issues.

Customer Service & Communication
  • Serve as the first point of contact for IT support requests via phone, email, ticketing system, or walk-ins.
  • Deliver clear, courteous, and professional communication to end users.
  • Document all support interactions, resolutions, and follow-up actions in the ticketing system.
  • Provide guidance and training to users on basic technology functions and best practices.

System & Device Management
  • Install, configure, and update software and operating systems on end-user devices.
  • Support device imaging, deployment, and lifecycle management.
  • Maintain inventory of IT equipment, ensuring accurate tracking and documentation.

Escalation & Collaboration
  • Escalate complex or unresolved issues to specialized teams (network, security, server, or application support).
  • Collaborate with other IT staff to identify recurring issues and recommend improvements.
  • Participate in incident response efforts when needed, including outages or critical system disruptions.

Security & Compliance
  • Ensure all devices and systems comply with District security policies.
  • Support patching, antivirus updates, and security configurations on end-user devices.
  • Report potential security incidents or vulnerabilities to the appropriate teams.

Required Qualifications
  • High school diploma or equivalent; associate degree or technical certification preferred.
  • Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications such as
  • Familiarity with Active Directory, Service Now ticketing systems, and remote support tools.
  • Ability to troubleshoot hardware, software, and network issues.
  • Excellent communication, customer service, and problem-solving skills.

Preferred Qualifications
  • CompTIA A+, Network+, or Security+ certification.
  • Experience supporting government or large enterprise environments.
  • Knowledge of ITIL practices and service management principles.

Key Competencies
  • Strong customer-service orientation.
  • Ability to work independently and as part of a team.
  • Patience, professionalism, and attention to detail.
  • Ability to manage multiple tasks in a fast-paced environment.

CONTRACT JOB DESCRIPTION
Responsibilities:1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
3. Supervises operation of help desk and serves as focal point for customer concerns.
4. Provides support to end users on a variety of issues.
5. Identifies, researches, and resolves technical problems.
6. Responds to telephone calls, emails, and personnel requests for technical support.
7. Documents, tracks, and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
9. Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
Skills:
• Bachelor's degree in IT or related field or equivalent experience. Highly desired 20 Years
• 16+ yrs. diagnosing and resolving end user computer/computer peripherals problems. Required 16 Years
• 16+ yrs. providing second-tier support to end users, server, or mainframe apps/hardware. Required 16 Years
• 16+ yrs. documenting, tracking, and monitoring end user, server, or mainframe apps/hardware problems. Highly desired 16 Years
• Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications. Required 10 Years
• Install, configure, and update software and operating systems on end user devices. Required 16 Years
• Familiarity with Active Directory, Service Now ticketing systems, and remote support tools. Required 16 Years
• Troubleshoot issues related to Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise applications. Required 10 Years
• Assist with password resets, account unlocks, and identity management through Active Directory and other authentication tools. Required 16 Years
• Diagnose and resolve hardware failures, software errors, and configuration issues.
• Required 16 Years
• Deliver clear, courteous, and professional communication to end users. Required 16 Years
• Install, configure, and update software and operating systems on end user devices Required 16 Years
• Document all support interactions, resolutions, and follow up actions in the ticketing system. Required 16 Years
• Provide guidance and training to users on basic technology functions and best practices. Required 16 Years
Compensation: $32.00 - $35.00 per hour
About Us
AHU Technologies INCis an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Apply