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Senior Desktop Support Engineer Jobs in Tennessee

Forward Air

Desktop Support Technician

Greeneville, TN

$18 - $22.75/hr

Escalate complex issues to senior IT staff. * Deliver excellent customer service to end users ... Experience supporting laptops, desktops, mobile devices, and printers. Physical Requirements

Service Global, Inc

Desktop Engineer L1

Brentwood, TN · On-site

* As 1st and 2nd level support, first point of contact for user problems with hardware and software ... Troubleshooting hardware and software issue on laptops, desktops, workstations etc. and maintain ...

Private Company

IT Desktop Support Technician

Memphis, TN · On-site

$45K - $55K/yr

Desktop Support Technician Position Summary We are seeking a customer-focused Desktop Support ... Escalate complex issues to senior IT staff or vendors when appropriate. * Maintain confidentiality ...

Warby Parker

Support Engineer II

Nashville, TN

Participate in a seven-day, on-call rotation for after-hours support Who You Are: * 1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a ...

Warby Parker

Support Engineer II

Nashville, TN · On-site

Participate in a seven-day, on-call rotation for after-hours support Who You Are: * 1+ years of experience in roles such as Technical Support Engineer, Desktop Support Engineer or similar, with a ...

Nephila

Support Engineer

Nashville, TN · On-site

$600/day

Work closely with senior engineers to support issue resolution and learn troubleshooting best ... Support and maintain end-user devices including laptops, desktops, mobile devices, and peripherals ...

Nephila

Support Engineer

Nashville, TN

$600/day

Work closely with senior engineers to support issue resolution and learn troubleshooting best ... Support and maintain end-user devices including laptops, desktops, mobile devices, and peripherals ...

Pioneer Technology

Be Seen First

Desktop Engineer

Chattanooga, TN · On-site

$48K - $75K/yr

Position Overview The Desktop Engineer is expected to deliver a reliable, secure, and efficient end ... Serve as subject matter resource in the design, deployment, and support of end-user computing ...

GDI Infotech

IT SUpport Engineer

Nashville, TN · On-site

IT Support Engineer Location: Nashville, TN (Hybrid) Employment Type: Direct Hire or Contract-to ... Strong foundational IT support experience, including desktop and endpoint support * Comfort working ...

Nextech

Technical Support Specialist

Memphis, TN

Technical Support Specialist (Desktop Support) Location: Memphis, TN (Onsite Monday-Friday ... Collaborate with infrastructure and engineering teams to resolve complex technical issues.

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Showing results 21-40

All JobsDesktop Support Engineer JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Tennessee

Senior Desktop Support Engineer information

See Tennessee salary details

$20.4K

$93.7K

$144.3K

How much do senior desktop support engineer jobs pay per year?

As of Aug 14, 2026, the average yearly pay for senior desktop support engineer in Tennessee is $93,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by senior desktop support engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What is a senior desktop support engineer?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a senior desktop support engineer?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What cities in Tennessee are hiring for Senior Desktop Support Engineer jobs?

Cities in Tennessee with the most Senior Desktop Support Engineer job openings:

Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $93,724 per year, or $45.1 per hour.

Desktop Support Technician

Forward Air

Greeneville, TN

$18 - $22.75/hr

Full-time

Posted 9 days ago

Job description

Responsibilities

  • Provide onsite and remote support for hardware, software, and peripheral issues.
  • Deploy, configure, and replace laptops, desktops, and mobile devices.
  • Support printers, scanners, and other office technology.
  • Assist with user onboarding, equipment setup, and account-related requests.
  • Perform basic network and connectivity troubleshooting.
  • Escalate complex issues to senior IT staff.
  • Deliver excellent customer service to end users.

Qualifications

  • 0-2 years of IT support, technical, or customer service experience.
  • Basic knowledge of Windows, Microsoft 365, computer hardware, and printers.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service abilities.
  • Ability to learn new technologies and work independently.
  • Technical certifications such as CompTIA A+ are a plus but not required.

Preferred Skills

  • Experience with ticketing systems.
  • Familiarity with Active Directory, Microsoft Intune, or endpoint management tools.
  • Experience supporting laptops, desktops, mobile devices, and printers.

Physical Requirements

  • Ability to lift and move equipment up to 50 pounds.
  • Ability to work under desks, in wiring closets, and around IT equipment as needed.

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