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Senior Desktop Support Engineer Jobs in Ohio (NOW HIRING)

E-Solutions

Desktop Support Engineer

Avon Lake, OH · On-site

Desktop Support Engineer Location : Atlanta, GA Duration : Long Term Installation and configure ... support ticket handling on INC SR Good to have ticketing tool knowledge SNOW JIRA etc Test ...

Humetis Group

Desktop Support Engineer

Cincinnati, OH · On-site

Desktop Support Engineer Job Type: Onsite | 5 Days a Week Duration: 7+ Months Location: Cincinnati, OH 45270 Position Overview: We are seeking a skilled Desktop Support Engineer with a minimum of 7 ...

Procyon TS

Desktop Support Engineer

Cleveland, OH · On-site

Stay up-to-date with new technologies and trends in desktop support, printing, and meeting room technology * Has to train the other engineers on Image deployment * Has to be available to troubleshoot ...

New

Forhyre

OH

We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you're computer ...

Sky Systems, Inc. (SkySys)

Position: IT Desktop Support Engineer - Backfill Location: Toronto, ON Backfill Support - on need Job Purpose: The onsite support engineer will provide high quality technical support for all End User ...

MCPc

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities End-User Support * Provide first ...

MCPC

Junior Desktop Support Technician

Bedford, OH · On-site

$18.50 - $23.50/hr

This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities End-User Support * Provide first ...

MCPC

Junior Desktop Support Technician

Bedford, OH

$18.50 - $23.50/hr

This position focuses on Level 1 desktop support , device deployment, and user assistance, with escalation paths to senior technicians as needed Key Responsibilities End-User Support * Provide first ...

BCforward

Desktop Support

Mason, OH · On-site

$20/hr

... senior staff. The incumbent may lead small/short-term projects supporting technology upgrades ... programming theory, principles and practices 2. Knowledge of computer networks, network ...

NTT DATA Services

Desktop Support Sr Analyst

Pataskala, OH · On-site

$22.25 - $30/hr

We are currently seeking a Desktop Support Sr Analyst to join our team in Pataskala, Ohio (US-OH), United States (US). This is an on-site role at our client office. Only local candidates will be ...

NTT DATA Services

Desktop Support Sr Analyst

Pataskala, OH

$22.25 - $30/hr

We are currently seeking a Desktop Support Sr Analyst to join our team in Pataskala, Ohio (US-OH), United States (US). This is an on-site role at our client office. Only local candidates will be ...

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Senior Desktop Support Engineer information

See Ohio salary details

$21.4K

$98.2K

$151.2K

How much do senior desktop support engineer jobs pay per year?

As of May 28, 2026, the average yearly pay for senior desktop support engineer in Ohio is $98,172.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,500.00 and $118,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What cities in Ohio are hiring for Senior Desktop Support Engineer jobs? Cities in Ohio with the most Senior Desktop Support Engineer job openings:
Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Ohio as of May 2026, with employment types broken down into 36% Full Time, 63% Part Time, and 1% Contract. Highlights an 46% Physical, and 54% Remote job distribution, with an average salary of $98,172 per year, or $47.2 per hour.
Desktop Support Engineer

Desktop Support Engineer

E-Solutions

Avon Lake, OH • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

About My Client:-
My client is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients,client brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries
Job Title: Desktop Support Engineer
Location: Atlanta, GA
Duration: Long Term
Job description
Installation and configure Windows 1011 on Desktop Laptop
Configuration of operating system Language packs If any
Configuration of outlook profile MS Teams and OneDrive
Install and configure Office application with other Line of Business Applications
Ensure the user profile data is backed up
Configure of IE settings network and printer drives Also check group policies are applied
Configuration of printer
Drive mapping to NeworkShared
Handson experience with Windows and Knowledge in Mac OS environments is added advantage
Diagnoses and resolving software and hardware incidents including operating systems Windows 10 and across a range of application software on the client machine Office applications Outlook Teams OneDrive etc
Mobile device management configure outlook teams Microsoft Authenticator etc Android iPhone iPad Surface etc
Basic knowledge on Office365 services Active Directory and user login methods
Knowledge on SCCM application push and deployment for workstations
Walking customers through installing applications and computer peripherals
Guide users with simple stepbystep instructions
Conduct remote troubleshooting
OS and Application support ticket handling on INC SR
Good to have ticketing tool knowledge SNOW JIRA etc
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Help create technical documentation and manuals
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role
Knowledge on Office application like WordExcel PowerPoint outlook Teams
Working knowledge of office automation products and computer peripherals like printers and scanners
Provide technical assistance and support issues related desktop support Teams Conferencing support
VIP user coordination and support
Professionalism when resolving service delivery and client issues in a timely manner
Identifying and escalating business and technical challenges as appropriate and in a timely manner
Communicating with other engineers clients and managers in a professional manner as situations arise and at regular intervals ensuring that all parties involved are kept up to date at all time
Install and configure the Antivirus
Other Roles and responsibilities during Migration
Coordinate with Migration Onsite team and scheduling team
Helping technical team to solve technical roadblocks by regular case reviews and resulting in increased productivity of the team
Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

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