Senior Desktop Support Analyst Jobs in Calgary, AB

Agency:

Critical Mass

Job Function:

Projects and Performance Improvement

Job Subfunction:

Business Performance and Process Improvement

Job Description:

Senior Business Analysts understand the business and user goals of a project and provide clear requirements for the development and testing team. Working with key stakeholders, Senior Business Analysts clarify and communicate business needs, contribute to the definition and design of solutions, and ensure the alignment of business solutions and business needs. Senior Business Analysts perform activities including business process analysis, needs assessments and solution definition throughout the systems development lifecycle. Senior Business Analysts helps develop processes and methodologies to manage requirements for all stakeholders.
As a Senior Business Analyst, you have experience gathering and documenting product requirements. You have worked in a variety of systems environments and have at least a general understanding of the technology considerations. You are comfortable leading workshops, working meetings and presentations. You communicate in an empathetic, positive and friendly manner with a focus on clarifying business needs and customer service. Working with contractors, vendors and multiple processes and methodologies to manage requirements for all stakeholders
NOTE: THIS IS A CONTRACT ROLE WITH AN END DATE.
RESPONSIBILITIES
Contributes to the analysis of business processes to identify and clarify requirements
Contributes to improvements to business processes
Is able to analyze and assess an organization's business model
Demonstrates an ability to express complex ideas clearly
Facilitates analysis, classification and documentation of requirements
Proposes an appropriate document-set for a project
Publishes, distributes and facilitates sign-off of requirements documentation
Manages changes to the requirements baseline
Supports impact analysis on changes to requirement(s) through project lifecycle
Gathers, clarifies and validates requirements
Acts as interpreter who facilitates communication between clients and internal teams
Anticipates, quantifies and resolves problems and issues with requirements
Uses data and process modeling techniques to identify and clarify requirements
Communicates with clients and internal teams to clarify and validate requirements
Uses data and process modeling tools
Demonstrates knowledge of testing strategies, plans and execution
Participates actively in the development of testing strategies and plans
Designs user acceptance testing plans
Monitors user acceptance testing and responses to problems
Understands IT and project management concepts
Uses desktop productivity applications atan superior level
Is aware of the societal impact of information and information technology
Understand information security and confidentiality guidelines
REQUIREMENTS
5 - 10years experienceas a Business Analyst in software or interactive web development initiatives
Bachelor's degree in Business, Commerce or equivalent
Strong analytical skills
Strong organizational skills
Applies creative thinking and problem solving to clarifying requirements related issues
Demonstratedexperience producing technology project artifactsincluding:use cases, requirements documents,designfunctional specifications, test plans and test cases, process flows.
Demonstrated experience in technology solution management, including: usability/GUI design, web application development methodologies, object-oriented development approaches
Working knowledge of third-party solution providers
Defining and documenting design to requirements trade-offs
Broad knowledge of programs, projects and knowledge management processes and tool sets
Knowledge of user-centered content development, interface design, information architecture, digital branding and marketing communications
Demonstrated experience in communications management, including ability to communicate with a variety of audiences (client and internal team)
Consensus building, team building and problem solving
Written and oral communications, including presentations to senior level executives
Ability to work with cross-functional teams throughout implementation to ensure integrity to requirements
Organizing and facilitating meetings with business users for requirements gathering
MBA desired but not required

Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice/