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Senior Cx Analyst Jobs in Riverside, CA (NOW HIRING)

Yum

Sr. Analyst, Digital Voice of the Customer

Irvine, CA · On-site

$94K - $125K/yr

The Digital Voice of the Customer (VOC) Sr. Analyst should be first and foremost passionate ... CX) management • Digital troubleshooting and issue investigation • Root cause analysis • User ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

... senior leadership. This role will be based in Lake Forest, CA working on a hybrid schedule. We are ... Build and maintain dashboards and automated reporting solutions for key CX metrics (NPS, CSAT, CES)

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

... senior leadership. This role will be based in Lake Forest, CA working on a hybrid schedule. We are ... Build and maintain dashboards and automated reporting solutions for key CX metrics (NPS, CSAT, CES)

Pet Food Experts

Senior Regional Trainer- West

Fontana, CA · On-site

$67K - $75K/yr

Analyze operations, HR and business metrics and develop specific training strategies to address and ... Gain understanding of the PFX CX and Sales training programs, develop relationships with peer group ...

Twitch

Business Intelligence Manager

Irvine, CA · On-site

... CX. * Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers. * Develop cost and ...

Twitch

Business Intelligence Manager

Irvine, CA · On-site

... CX. * Build and deliver CT's Monthly Business Review (MBR) data, QBR metrics, and financial analysis, communicating performance clearly to audiences from ICs to senior managers. * Develop cost and ...

PFXCA LLC

Senior Regional Trainer- West

Fontana, CA · On-site

$67K - $75K/yr

Analyze operations, HR and business metrics and develop specific training strategies to address and ... Gain understanding of the PFX CX and Sales training programs, develop relationships with peer group ...

GroupeSEB

Director of Service Operations

Irvine, CA · Hybrid

$140K - $185K/yr

Reporting directly to the Vice President of Service, this senior leadership role is accountable for ... Customer Experience (CX) Improvement: Championing a customer-centric culture within the ...

GROUPE SEB

Director of Service Operations

Irvine, CA · On-site

$140K - $185K/yr

Reporting directly to the Vice President of Service, this senior leadership role is accountable for ... Customer Experience (CX) Improvement: Championing a customer-centric culture within the ...

WSP

Commissioning Agent

Irvine, CA · On-site

$90K - $125K/yr

Many of our senior leaders started out as young engineers in our firm. Initially, you will work ... Desire to attain Cx, controls and/or TAB certifications. Who You Are Required Qualifications

WSP

Commissioning Agent

Irvine, CA

$90K - $125K/yr

Many of our senior leaders started out as young engineers in our firm. Initially, you will work ... Desire to attain Cx, controls and/or TAB certifications. Who You Are Required Qualifications

Scripps College

Financial Aid Advisor

Claremont, CA · On-site

$20 - $25.75/hr

Assists financial aid senior staff with need analysis, verification, and packaging for prospective ... PowerFAIDs, NetPartner, EdConnect, On-Base, NSLDS, CPS Online, COD, CX and Workday systems ...

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All JobsCx Analyst JobsSenior Cx Analyst JobsSenior Cx Analyst Jobs in Riverside, CA

Senior Cx Analyst information

See Riverside, CA salary details

$55.8K

$114.6K

$148.7K

How much do senior cx analyst jobs pay per year?

As of Aug 4, 2026, the average yearly pay for senior cx analyst in Riverside, CA is $114,599.00, according to ZipRecruiter salary data. Most workers in this role earn between $94,400.00 and $142,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior CX analyst, and why are they important?

To thrive as a Senior CX Analyst, you need strong analytical skills, experience in customer experience (CX) mapping, and a background in data analysis or related fields, often supported by a relevant degree. Proficiency with tools like SQL, Tableau, Qualtrics, and CRM systems, as well as certifications in CX or analytics, are typically required. Exceptional communication, problem-solving, and stakeholder management skills help you translate insights into actionable strategies and foster cross-functional collaboration. These abilities are crucial for driving data-driven improvements and delivering superior customer experiences that align with organizational goals.

How does a senior CX analyst typically collaborate with other departments to drive customer experience improvements?

A Senior CX Analyst regularly partners with teams such as marketing, product management, and customer support to gather insights and advocate for customer-centric changes. This role often involves presenting data-driven recommendations during cross-functional meetings and leading workshops to align teams on customer journey enhancements. Effective collaboration requires strong communication skills and the ability to translate analytics into actionable strategies that resonate with different stakeholders. These interactions help ensure that customer feedback and experience data directly inform business decisions across the organization.

What is the difference between Senior Cx Analyst vs Customer Experience Manager?

AspectSenior Cx AnalystCustomer Experience Manager
ResponsibilitiesAnalyzes customer data, identifies pain points, supports CX strategiesDevelops and oversees overall CX strategies, manages teams, implements initiatives
Required SkillsData analysis, customer feedback tools, communicationLeadership, strategic planning, cross-department coordination
Work EnvironmentAnalytical, project-based, collaborative with teamsManagement, strategic planning, stakeholder engagement
Common UsageUsed in companies focusing on data-driven CX improvementsUsed in organizations with dedicated CX teams and strategic roles

The main difference is that a Senior Cx Analyst focuses on analyzing customer data and supporting CX initiatives, while a Customer Experience Manager leads the overall CX strategy and manages teams to improve customer satisfaction across the organization.

What is a senior CX analyst?

Senior CX Analysts, or Senior Customer Experience Analysts, are professionals who analyze customer interactions, feedback, and data to help organizations improve the overall customer journey. They use various tools and methodologies to identify trends, pain points, and opportunities for enhancing customer satisfaction and loyalty. Senior CX Analysts often collaborate with other departments to develop strategies and implement improvements based on their findings. Their role typically requires strong analytical skills, experience with customer data platforms, and a deep understanding of customer behavior.
What are popular job titles related to Senior Cx Analyst jobs in Riverside, CA? For Senior Cx Analyst jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Senior Cx Analyst jobs in Riverside, CA look for? The top searched job categories for Senior Cx Analyst jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Senior Cx Analyst jobs? Cities near Riverside, CA with the most Senior Cx Analyst job openings:
Senior Cx Analyst jobs near you

Sr. Manager, Customer Performance & Insights

Hyundai Capital

Irvine, CA • On-site

$144K - $223K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 16 days ago

Job description

Description
Job Title: Sr. Manager, Customer Performance & Insights
Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.
We're a company driven by growth, innovation, and people. At HCA, you'll find opportunities to build new skills, expand your career, and make a real impact-while working in a diverse, inclusive, and values driven environment. We're proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.
If you're looking for a fast paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement. Apply today.
WORK MODEL
#LI-OnSite (4 days a week)
WHAT YOU WILL DO
The Sr. Manager, Customer Performance & Insights is a strategic analytics leader responsible for delivering a comprehensive, real-time view of customer experience performance across the enterprise. This role builds and oversees the full ecosystem of customer feedback-both stated and unstated-to uncover actionable insights, identify experience gaps, and guide business stakeholders toward data-driven, customer-focused improvements.
HOW YOU WILL MAKE AN IMPACT
  • Own and evolve the enterprise CX Health measurement framework, integrating feedback across channels to deliver a holistic view of customer experience
  • Identify customer pain points and journey friction by connecting insights across touchpoints, behavioral data, and feedback signals
  • Develop dashboards, scorecards, and executive reporting that shift from reactive reporting to proactive, predictive CX management
  • Lead customer research and analytics programs, translating findings into actionable, prioritized recommendations
  • Integrate insights from social media, call centers, complaints, operational data, and tools like Glassbox
  • Establish proactive monitoring and predictive analytics to detect emerging CX risks
  • Facilitate cross-functional alignment and embed customer-driven decision-making
  • Design and manage closed-loop feedback systems to ensure resolution and measurable improvements
  • Influence senior stakeholders through storytelling and data-backed recommendations
  • Lead, mentor, and develop a high-performing team

Qualifications
WHAT YOU WILL BRING TO THE ROLE
Experience:
  • 8 years in customer insights, CX analytics, research, VoC, or CX strategy
  • 3 years of leadership experience
  • Predictive analytics experience related to customer behavior or journey risk
  • Experience managing qualitative, quantitative, and behavioral research programs
  • Proven ability to influence senior stakeholders and lead cross-functional initiatives
  • Executive-level communication experience

Education:
  • Bachelor's degree in relevant field required
  • Advanced degree preferred

Skills & Knowledge:
  • Expertise in customer insights, VoC, and CX measurement
  • Strong analytical and problem-solving skills
  • Experience with SQL, Python, or predictive modeling tools
  • Ability to translate data into actionable strategies
  • Familiarity with CX tools (e.g., Glassbox)
  • Strong storytelling and executive presentation skills
  • Stakeholder management in matrixed environments
  • Advanced Excel and Microsoft Office skills
  • Strong communication and leadership abilities

WE TAKE CARE OF OUR PEOPLE
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
WHAT HAPPENS NEXT
Express your interest by submitting an application. Our recruiting team will review your application to assess alignment with the role. Visit our careers page to learn more about our culture.
OTHER DETAILS
Work Environment & Physical Requirements:
Extended sitting, standing, and screen time in a hybrid work environment (office and remote).
Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace-because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.
California Privacy Notice
This notice only applies to our applicants who reside in the State of California. The latest version of our Privacy Policy can be found here . This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").
If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com .

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