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Senior Customer Success Jobs in Springfield, NJ (NOW HIRING)

OneTrust

Senior Customer Success Manager

New York, NY · On-site

The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the start of ...

Jellyfish

Senior Customer Success Manager

Manhattan, NY · On-site

$70 - $78/hr

A Senior Customer Success Manager takes ownership of main accounts, leading strategic plans to increase adoption and retention. You will guide complex implementations, mentor junior team members, and ...

Vibe, Inc

Senior Customer Success Manager

New York, NY · On-site

About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the ...

Trustpilot

Senior Customer Success Manager

New York, NY · On-site

$95K - $108K/yr

As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic ...

Karbon

Senior Customer Success Manager

New York, NY

As a Senior Customer Success Manager at Karbon, you'll operate as the General Manager of your portfolio -- accountable for retention, expansion, value realization, and long-term customer growth. You ...

Vibe

Senior Customer Success Manager

New York, NY · Remote

About the Role You'll join the Customer Success team as a Senior Customer Success Manager, owning the end-to-end relationship with Vibe's fastest-growing enterprise advertisers. This role sits at the ...

Trustpilot

Senior Customer Success Manager

New York, NY · On-site

$95K - $108K/yr

As a Senior Customer Success Manager, you are the strategic value owner and trusted advisor for your portfolio of complex, high-value customers. You are responsible for ensuring every strategic ...

Findigs

Senior Customer Success Manager

Manhattan, NY · On-site

$145 - $175/hr

The Team The core function of the Customer Success team is to ensure our clients have a seamless ... Proven ability to build and maintain strategic relationships with senior executives and key ...

RELX

Senior Customer Success Manager

New York, NY · On-site

$71K - $118K/yr

The Customer Success & Delivery team sits at the heart of the Brightmine business and plays a critical role in proactively ensuring customer success across the Brightmine user base. The team works ...

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All JobsCustomer Success JobsSenior Customer Success JobsSenior Customer Success Jobs in Springfield, NJ

Senior Customer Success information

See Springfield, NJ salary details

$26K

$83.6K

$170.3K

How much do senior customer success jobs pay per year?

As of Sep 2, 2026, the average yearly pay for senior customer success in Springfield, NJ is $83,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,200.00 and $107,300.00 per year, depending on experience, location, and employer.

What does a senior customer success professional do?

A Senior Customer Success Manager is responsible for ensuring that customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, provide ongoing support, and help resolve any issues that arise. Additionally, they often lead a team of customer success professionals, develop strategies to improve customer satisfaction, and work closely with other departments to ensure customer needs are met. Their main goal is to drive customer retention and promote long-term partnerships.

What are the key skills and qualifications needed to thrive as a senior customer success professional?

To thrive as a Senior Customer Success professional, you need deep expertise in client relationship management, problem-solving, and a solid understanding of your company's products or services, often supported by a bachelor's degree or equivalent experience. Familiarity with customer relationship management (CRM) systems such as Salesforce, customer analytics tools, and project management software is typically required. Outstanding communication, strategic thinking, and empathy help build trust and proactively address client needs. These skills are essential for driving customer satisfaction, retention, and long-term business growth.

How does a senior customer success professional typically collaborate with other departments to ensure client satisfaction?

Senior Customer Success professionals often act as a bridge between clients and various internal teams, such as Sales, Product, and Support. They regularly share client feedback with Product teams to drive improvements, work closely with Sales to identify upsell opportunities, and coordinate with Support to resolve complex issues. Effective cross-department collaboration ensures that clients' needs are met holistically, leading to higher satisfaction and retention. Building strong relationships internally is key to delivering a seamless client experience.

What is the difference between Senior Customer Success vs Customer Success Manager?

AspectSenior Customer SuccessCustomer Success Manager
Required CredentialsTypically requires 3+ years experience, industry knowledge, and sometimes certifications in customer success or related fieldsUsually entry to mid-level, with 1-3 years experience; may have similar certifications but less advanced
Work EnvironmentStrategic role, often involves leadership, mentoring, and high-level client engagementOperational role focused on onboarding, support, and maintaining customer relationships
Employer & Industry UsageCommon in SaaS, tech, and enterprise software companiesWidely used across various industries including SaaS, finance, and healthcare

Senior Customer Success professionals typically handle strategic accounts, mentor teams, and drive customer retention at a higher level. Customer Success Managers focus on day-to-day client interactions and support. The senior role involves more experience, leadership, and strategic planning, while the manager role emphasizes operational customer engagement.

What is senior customer success?

Senior customer success is a role focused on managing and strengthening relationships with key clients to ensure their satisfaction and retention. It involves strategic communication, problem-solving, and often requires experience with customer success tools and metrics to drive account growth and reduce churn.

What are the most commonly searched types of Customer Success jobs in Springfield, NJ?

The most popular types of Customer Success jobs in Springfield, NJ are:

What cities near Springfield, NJ are hiring for Senior Customer Success jobs?

Cities near Springfield, NJ with the most Senior Customer Success job openings:

Senior Customer Success jobs near you

Senior Customer Success Manager

Global Relay

New York, NY • On-site

Full-time

Medical, Retirement, PTO

Re-posted 14 days ago

Job description

Who we are:
For over 25 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.
Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact - and be recognized for it.
We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.
Your role:
Global Relay is seeking a Senior Customer Success Manager to join our growing team in New York City. In this role you will own a portfolio of large, complex, and high-growth accounts across the financial services and regulated tech sectors - industries where Global Relay is deeply embedded. You will serve as a trusted strategic advisor, driving retention and expansion by aligning our platform capabilities to your customers' evolving compliance, communications, and data-management priorities.
This is a high-visibility, quota-carrying role with direct impact on net revenue retention. You will engage C-suite and senior stakeholders in Executive Business Reviews, orchestrate cross-functional delivery teams, and lead sophisticated renewal negotiations - all within one of the most demanding regulatory environments in enterprise SaaS.
Your responsibilities:
Account Strategy & Management
  • Build and own long-term account plans aligned to C-suite and senior leadership priorities across a defined book of large-cap and high-growth accounts.
  • Develop trusted-advisor relationships with IT Directors, Compliance Managers, and business unit leaders - influencing strategic decisions and securing multi-year partnerships.
  • Lead quarterly and annual Executive Business Reviews, using platform usage data, adoption metrics, and industry benchmarks to demonstrate and expand value.
  • Orchestrate cross-functional customer engagements spanning Sales, Enterprise Services, Product, and Support to resolve complex issues and improve time-to-value.

Revenue Retention & Growth
  • Own the full renewal lifecycle - from early risk identification through RFP management and procurement-level negotiation - with accountability for gross and net revenue retention targets.
  • Proactively identify and qualify cross-sell and upsell opportunities in partnership with Sales, aligning expansion to documented customer goals and strategic roadmap.
  • Partner with Global Relay's Client Services teams to drive platform adoption, increase product utilization depth, and surface expansion signals from usage data.
  • Maintain accurate pipeline, health scores, and renewal forecasts in Salesforce; contribute to team NRR and expansion reporting.

Team Enablement & Thought Leadership
  • Coach and mentor CSMs and CSRs on renewal negotiation, objection handling, EBR facilitation, and account planning best practices.
  • Contribute to playbook development, sharing repeatable frameworks for account segmentation, risk management, and executive engagement.
  • Represent the voice of the customer internally - advocating for product enhancements and influencing roadmap priorities based on portfolio-level patterns.

About you:
  • 6+ years of experience in a SaaS environment in Customer Success, enterprise account management, or strategic sales - with a consistent track record of meeting or exceeding NRR and expansion targets.
  • Demonstrated experience managing complex, multi-stakeholder enterprise accounts ($500K+ ARR) in regulated industries such as financial services, legal, or healthcare tech is strongly preferred.
  • Skilled negotiator with the ability to lead commercial conversations through procurement and legal review cycles without losing momentum or margin.
  • Fluent communicator - able to tailor messaging from technical detail to executive narrative across written, verbal, and formal presentation formats.
  • Experienced in leading cross-functional teams and influencing outcomes without formal authority.
  • Proficiency in Salesforce or comparable CRM for pipeline management, health scoring, and forecasting; comfort with CS platforms (Gainsight, Totango, ChurnZero) is a plus.
  • Familiarity with data archiving, compliance communications, or financial services regulatory frameworks (FINRA, SEC, MiFID II) is a meaningful differentiator - not a requirement.
  • Bachelor's degree or equivalent experience required.

Compensation:
Global Relay advertises the pay range for this role in compliance with applicable pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.
The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive health benefits program, including extended health coverage and short-term / long-term disability insurance. Employees receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity/parental leave enhanced program, commuter benefits, corporate bonuses, and a 401(k)-retirement plan with company contribution matching.
For employees based at our New York office, we provide additional perks and amenities to enhance your work experience including a subsidized meal program, courtesy of our in-house culinary team!
Base salary range
$100,000-$120,000 USD
What you can expect:
At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.
Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.
We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.
To learn more about our business, culture, and community involvement, visit www.globalrelay.com.

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