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Senior Customer Service Jobs in Riverside, IL (NOW HIRING)

Vixxo

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Senior Customer Service Representative Chicago, Illinois, United States; Dallas, TX Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

ULINE

Senior Customer Operations Manager

Glenview, IL · On-site

Senior Customer Operations Manager Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a Senior Customer ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site +1

$110K - $120K/yr

Senior Customer Success Manager For over 20 years, SPINS has been a leader in recognizing the ... SPINS retail consumer insights, analytics, and consulting services give our clients a competitive ...

Marmon

Customer Success Temp

Chicago, IL · On-site

Frequently escalates more complex customer complaints or issues to more senior customer service representatives. Typically has 0-2 years of experience and works under close supervision. Incumbents ...

SPINS

Senior Customer Success Manager

Chicago, IL · On-site

$110K - $120K/yr

Senior Customer Success Manager Chicago, IL / Remote For over 20 years, SPINS has been a leader in ... SPINS retail consumer insights, analytics, and consulting services give our clients a competitive ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Riverside, IL

Senior Customer Service information

See Riverside, IL salary details

$12

$23

$35

How much do senior customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for senior customer service in Riverside, IL is $23.20, according to ZipRecruiter salary data. Most workers in this role earn between $18.61 and $25.62 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Riverside, IL?

The most popular types of Customer Service jobs in Riverside, IL are:

What cities near Riverside, IL are hiring for Senior Customer Service jobs?

Cities near Riverside, IL with the most Senior Customer Service job openings:

Senior Customer Service jobs near you

Senior Customer Service Representative

Vixxo

Chicago, IL • On-site

$19.75 - $27.25/hr

Other

Re-posted 18 days ago

Vixxo rating

7.2

Company rating: 7.2 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

108th of 256 rated facilities management

Job description

Senior Customer Service Representative

Chicago, Illinois, United States; Dallas, TX

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX.

The Role

The Senior Customer Service representative is the liaison between the customer and Vixxo, demonstrating in every interaction that they have a thorough understanding of the client's facility and asset management needs. This role is an exciting starting point for building a career within Vixxo.

Who Will Love This Job

  • A process-oriented helper: you complete tasks carefully according to guidelines while also expressing empathy to unique situations
  • A collaborative teammate: you enjoy working with others and utilizing strong partnerships (internal and external) to achieve the best outcome
  • A driver: you always close the loop on communication and activities and customers know they can rely on you to follow up

Top 3 Responsibilities

  • Receives and responds to service requests via email or phone and proactively manages the preventive maintenance process from documenting all interactions with customers and service contractors through proactively following up to ensure work is completed
  • Build rapport with service contractors and customers within your assigned geography in order to fully understand and achieve customer goals and meet service level agreement requirements
  • Provide effective and proactive communication to the customer regarding the status of services, time estimations and cost.

Qualifications

  • Minimum of 1-year experience providing excellent customer service
  • Working knowledge of Microsoft Office products including Word, Outlook, and Excel; Siebel experience a plus
  • Experience with facilities maintenance is a plus.

Why Vixxo

Vixxo wants your ambition, your experience, your talent, and what makes you unique. We may have a place for you on one of our many teams, all dedicated to facilities management for some of your favorite retail, grocery, restaurant and convenience market brands.

Just like you would, we hold ourselves accountable for growing the company and meeting aggressive goals. We also work equally as hard at growing our corporate culture, which includes Vixxo's commitment to diversity and the fact great minds think differently.

What Vixxo employees say

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