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Senior Customer Service Jobs in Remote, OR (NOW HIRING)

SOSi

Senior Data Scientist

OR · On-site +1

... and services integrators in the defense and government services industry. We deliver tailored ... customer. The primary objective of the program is to bridge the operational gaps between DoD, IC ...

SBDM

Senior Business Development Mgr.

Myrtle Point, OR · Remote

... customers: * No Fail Service * Personalized Communication * Innovative Solutions We leverage ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

Circle Logistics

Senior Business Development Mgr.

OR · On-site +1

... customers: * No Fail Service * Personalized Communication * Innovative Solutions We leverage ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

Circle Logistics

Senior Business Development Mgr.

OR · Remote

... customers: * No Fail Service * Personalized Communication * Innovative Solutions We leverage ... Senior Business Development Manager** to join our freight brokerage organization in a fully remote ...

Koerber

Senior Project Engineer

OR · Remote

$101K - $132K/yr

The Senior Project Engineer serves as the engineering lead on customer-facing system integration ... Set new industry standards and champion customer-centric services and solutions with our dynamic ...

Koerber

Senior Business Development Manager

OR · On-site +1

The Senior Business Development Manager is responsible for managing and growing strategic customer ... Set new industry standards and champion customer-centric services and solutions with our dynamic ...

AGFA

Senior Project Manager

OR · On-site +1

... customer resources in order to deliver projects according to plan. The Project Manager will also ... Meet on-time commitments for the project's Service Acceptance and Final Acceptance. * Most ...

Agfa

Senior Project Manager

OR · Remote

... customer resources in order to deliver projects according to plan. The Project Manager will also ... Meet on-time commitments for the project's Service Acceptance and Final Acceptance. * Most ...

Ottobock

Sr. Key Account Manager (SUITX)

OR · On-site +1

$65K - $80K/yr

Convert pilot programs into long-term, scaled deployments across customer sites. * Build strong ... Your future at Ottobock Ottobock's products and services combine over 100 years of tradition with ...

builders

Inside Sales Representative

Coos Bay, OR · On-site

Provides customer service primarily to retail customers, via walk-in, telephone or email, including ... Handles and resolves simple customer complaints and forwards more complex issues to more senior ...

INFICON

Senior Field Applications Engineer

OR · Remote

$85K - $120K/yr

Support demo and FoaK activities as directed by Senior FAE or Lead Engineer. * Collaborate cross ... Customer communication and service orientation * Project coordination and multitasking under ...

INFICON

Senior Field Applications Engineer

OR · On-site +1

$85K - $120K/yr

Support demo and FoaK activities as directed by Senior FAE or Lead Engineer. * Collaborate cross ... Customer communication and service orientation * Project coordination and multitasking under ...

Bausch + Lomb

Director, Supply Chain Strategy & Excellence

OR · On-site +1

$170K - $193K/yr

Success in this role will be measured through tangible improvements in customer service levels, On ... Influence senior leaders and stakeholders across functions, regions, and business units to drive ...

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Remote, OR

Senior Customer Service information

See Remote, OR salary details

$12

$23

$35

How much do senior customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for senior customer service in Remote, OR is $23.05, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.43 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Remote, OR?

The most popular types of Customer Service jobs in Remote, OR are:

What cities near Remote, OR are hiring for Senior Customer Service jobs?

Cities near Remote, OR with the most Senior Customer Service job openings:

Senior Customer Service jobs near you

Senior Data Scientist

SOSi

OR • On-site, Remote

Full-time

Re-posted 4 days ago

Job description

Company Description
Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.
Job Description
SOSi is seeking a Senior Data Scientist to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.
Essential Job Duties:
  • The contractor shall design and implement advanced ML models and statistical methods to optimize forecasting, risk assessment, and decision-making processes.
  • The contractor shall conduct data provenance tracking, ensuring documentation of sources, transformations, and lineage for compliance with governance policies.
  • The contractor shall submit the Data Provenance & Lineage Report, summarizing transformation workflows, feature engineering processes, and audit compliance.
  • The contractor shall implement sprint-based Agile methodologies, ensuring rapid development cycles, backlog grooming, and alignment with mission requirements.
  • The contractor shall provide a Rough Order of Magnitude (ROM) Estimate Report before each analytics project, detailing expected Full-Time Equivalent (FTE) hours, compute costs, storage consumption, and infrastructure requirements.
  • The contractor shall conduct quarterly reviews to track cost efficiency, assess system performance, and optimize analytic workflows through the Quarterly Cost & Resource Utilization Report.

Qualifications
  • Active TS/SCI Clearance.
  • Master's degree in Data Science, Machine Learning, Statistics, or a related field, or;
    • nine (9) years of equivalent experience in AI/ML model development and deployment.
  • Personnel must have demonstrated experience in building and validating AI/ML models using Python, TensorFlow, PyTorch, or Scikit-learn, integrating models into production environments, and optimizing performance for real-time analytics.
  • Experience with Databricks, Apache Spark, or similar distributed data processing frameworks is required.
  • Experience working with geospatial datasets and integrating AI/ML solutions into mission-critical applications.
  • Possess the knowledge and capability to develop advanced machine learning models and optimize analytic workflows for predictive and prescriptive intelligence.
  • Proficient in deep learning, supervised and unsupervised learning techniques, data wrangling, and feature engineering.
  • Experience with data provenance tracking, model explainability, and bias mitigation in AI/ML applications is required.
  • Personnel must be able to translate operational challenges into analytic solutions, ensuring integration of structured, unstructured, and geospatial data.

Preferred Qualifications:
  • Desirable but not required certifications include Google Professional Machine Learning Engineer, Microsoft Certified: Azure Data Scientist Associate, or TensorFlow Developer Certification.

Additional Information
Work Environment
  • Full remote flexibility.

Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply