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Senior Customer Service Jobs in Merced, CA (NOW HIRING)

Chedraui USA

Service Clerk - 385 Merced

Merced, CA · On-site

$16.90/hr

Retail Management Certificate The Opportunity The Service Clerk reports to the Store Manager/Senior Assistant Manager and is responsible for maintaining carts, assisting customers with purchases and ...

Smart and Final

Service Clerk - 385 Merced

Merced, CA · On-site

$16.90/hr

Retail Management Certificate The Opportunity The Service Clerk reports to the Store Manager/Senior Assistant Manager and is responsible for maintaining carts, assisting customers with purchases and ...

Senior Helpers

Caregiver - Merced

Merced, CA · On-site

$15 - $19/hr

You enjoy customer service and communicating with clients * You want to help your community and make a difference in someone's life Who is Senior Helpers? Senior Care, Only Better. Senior Helpers ...

Senior Helpers

Caregiver - Los Banos/Dos Palos

Los Banos, CA · On-site

$15.50 - $19.50/hr

You enjoy customer service and communicating with clients * You want to help your community and make a difference in someone's life * Ability to pass criminal background screen. Who is Senior Helpers?

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All JobsCustomer Service JobsSenior Customer Service JobsSenior Customer Service Jobs in Merced, CA

Senior Customer Service information

See Merced, CA salary details

$12

$24

$37

How much do senior customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for senior customer service in Merced, CA is $24.37, according to ZipRecruiter salary data. Most workers in this role earn between $19.57 and $26.92 per hour, depending on experience, location, and employer.

What does a senior customer service representative do?

A Senior Customer Service representative acts as a lead team member, handling complex customer inquiries and issues that require advanced problem-solving skills. They often mentor junior staff, ensure high standards of service, and may be responsible for managing escalated cases or complaints. Additionally, they help implement company policies, provide feedback to improve processes, and may assist with training new employees. Their role is crucial in maintaining customer satisfaction and loyalty.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need advanced problem-solving abilities, strong product knowledge, and experience in customer support roles, often backed by a relevant degree or extensive industry experience. Familiarity with customer relationship management (CRM) systems, ticketing platforms, and communication tools is typically required. Outstanding interpersonal skills, leadership, and the ability to handle escalated issues with patience and professionalism set top performers apart. These skills ensure excellent service delivery, effective team guidance, and high customer satisfaction in challenging situations.

What are some common challenges senior customer service professionals face, and how can they effectively address them?

Senior Customer Service professionals often encounter complex customer issues, high-stress situations, and the responsibility of mentoring junior staff. Effectively addressing these challenges involves strong problem-solving skills, emotional intelligence, and clear communication. Building good relationships with other departments, such as technical support or sales, can also help expedite resolutions and create a more collaborative environment. Regular training and feedback sessions can further enhance both individual and team performance.

What is the difference between Senior Customer Service vs Customer Support Specialist?

AspectSenior Customer ServiceCustomer Support Specialist
Required CredentialsHigh school diploma, experience in customer service, possibly certifications in customer relationsHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, retail, corporate officesCall centers, technical support, retail
Employer & Industry UsageRetail, telecom, finance, healthcareTech companies, retail, service industries
Common Search & ComparisonRoles with more experience, leadership, or complex customer issuesEntry to mid-level support roles, technical troubleshooting

Senior Customer Service roles typically require more experience and handle complex customer issues, often involving leadership or mentorship. Customer Support Specialists focus on providing technical or product support at an entry or mid-level, with less emphasis on leadership. Both roles are vital in customer-facing industries but differ mainly in experience level and scope of responsibilities.

What are the most commonly searched types of Customer Service jobs in Merced, CA?

The most popular types of Customer Service jobs in Merced, CA are:

What cities near Merced, CA are hiring for Senior Customer Service jobs?

Cities near Merced, CA with the most Senior Customer Service job openings:

Senior Customer Service jobs near you
Infographic showing various Senior Customer Service job openings in Merced, CA as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,683 per year, or $24.4 per hour.

Customer Service Representative (CSR)

Dons Mobile Glass

Turlock, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Job Description:

The Customer Service Representative is responsible for providing excellent customer service for all customers by using in-depth knowledge of company products and programs. The CSR will process orders, handle incoming phone calls, prepare daily reports, order parts as needed while communicating effectively with team members and management. Our customer service team receives extensive training and industry knowledge covering a broad scope of automotive, residential, and commercial glass products. Don’s Mobile Glass has stores throughout the Central Valley including Modesto, Manteca, Turlock and Merced with our corporate office and warehouse located in Modesto. The CSR must be able to provide coverage and be ready to work in any one of our stores or the corporate office as needed.

Duties/Responsibilities:

  • Ability to handle high volume telephone calls
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Handles all billing, daily invoicing and end of day processing for store
  • Contributes to team effort by accomplishing related results as needed
  • Prepare various reports by collecting and analyzing information
  • Must demonstrate company values including making a genuine effort to help our customers, finding answers to problems, taking accountability, following through with the task, and enjoying yourself along the way!
  • Other duties as assigned

Requirements:

  • Bilingual/Fluent in Spanish preferred
  • Excellent customer service potential
  • Strong communication skills
  • Computer skills that correspond to position needs
  • Must be able to adapt to a fast paced environment
  • Strong organizational skills
  • Ability to work flexible, full-time schedule (M-F) and rotating Saturdays
  • Ability to work out of any of our stores located in Modesto, Manteca or Turlock or the corporate office and take direction from various managers and senior staff
  • Non-smoking environment

Benefits Offered:

  • Medical Insurance
  • Dental/Vision Insurance
  • Group Life and AD&D Insurance
  • 401-K
  • Paid Holiday
  • Paid Vacation
  • Paid Sick Leave

Company Description

Don's Mobile Glass has 4 stores throughout the Central Valley including Modesto, Manteca, Turlock, and Merced. We are experts in automotive glass installation and repair, residential glass and commercial. We provide extensive training to those that want to learn the trade. We are customer oriented and enjoy giving back to the community. Established in 1960, we are a stable organization with many opportunities to advance.