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Senior Customer Service Researcher Jobs (NOW HIRING)

ULINE

Senior Customer Service Manager

Athens, GA

$18.50 - $25.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

ULINE

Senior Customer Service Manager

Jefferson, GA

$17.75 - $24.50/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Uline

Senior Customer Service Manager

Braselton, GA

$17.50 - $24.25/hr

Senior Customer Service Manager Georgia Branch 705 Braselton Industrial Blvd, Braselton, GA 30517 Fast, friendly, and customer-focused - that's what makes Uline's customer service legendary! As a ...

Nidec Motor

Senior Customer Service Specialist

Atlanta, GA

$16.25 - $21.75/hr

Senior Customer Service Specialist Immediate Superior Position: Sr Manager / Director Area: HA New Business Title Suggested: NAR FIR Senior Customer Service Analyst MISSION The Customer Service ...

VIXXO

Senior Customer Service Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

Vixxo is seeking a full-time, Senior Customer Support Representative to be based in Oakbrook Terrace, IL or Dallas, TX. THE ROLE The Senior Customer Service representative is the liaison between the ...

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How much do senior customer service researcher jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for senior customer service researcher in the United States is $23.07, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.48 per hour, depending on experience, location, and employer.
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Senior Customer Service Researcher jobs near you
Senior Customer Service Specialist

Senior Customer Service Specialist

PPC Flex

Oak Creek, WI • On-site

$22 - $30/hr

Full-time

Posted 20 days ago

PPC Flex rating

6.6

Company rating: 6.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

86th of 113 rated packaging manufacturers

Job description

Are you someone who thrives on solving problems, building strong customer relationships, and being the go‑to expert others rely on? Do you love working in a fast‑paced environment where no two days are the same? If so, we’d love to meet you!

We’re looking for an energetic, customer‑obsessed Senior Customer Service Specialist to support our Sales team and a portfolio of key customers—while also serving as a mentor and leader within our Customer Service team.


What You’ll Be Doing

As a Senior Customer Service Specialist, you’ll play a critical role in delivering a best‑in‑class customer experience from order entry to final delivery.


Customer Experience & Order Management

  • Own customer orders end‑to‑end, ensuring accuracy, pricing, lead times, and on‑time delivery
  • Proactively review open orders and communicate changes before customers have to ask
  • Create shipping releases and manage expedited shipments when needed
  • Process returns, credits, samples, and pricing requests with speed and accuracy
  • Partner closely with Sales and cross‑functional teams (Scheduling, Supply Chain, Production, Quality, Engineering, and more)

CRM & Process Excellence

  • Maintain customer data and contacts in Salesforce CRM
  • Capture customer insights, interactions, and trends to drive continuous improvement
  • Escalate and resolve system, process, or order issues—seeing them through to closure
  • Maintain strong product and process knowledge

Senior‑Level Impact

In this leadership‑focused role, you’ll go beyond day‑to‑day service:

  • Lead customer meetings focused on open orders, inventory, and service performance
  • Create custom reports, spreadsheets, SOPs, and training materials
  • Assist Sales with onboarding new customers and managing high‑level accounts
  • Lead or participate in special projects that improve customer service processes company‑wide

What We’re Looking For

  • Exceptional customer‑facing communication and listening skills
  • Action‑oriented, diplomatic, and comfortable working with urgency
  • Positive, patient, and team‑focused attitude
  • Strong problem‑solver who thrives on challenges
  • Ability to juggle multiple priorities in a fast‑paced manufacturing environment

Apply today and help us deliver outstanding experiences—one customer at a time.

What PPC Flex employees say

Pay

Benefits

Hours and flexibility

Workplace

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