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Senior Customer Service Representative Jobs in Springfield, TN

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Customer Service Representative

Old Hickory, TN · On-site

$16 - $21.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Customer Service Representative

Pleasant View, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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Customer Service Representative

Nashville, TN · On-site

$15.50 - $21/hr

Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your ...

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All JobsCustomer Service Representative JobsSenior Customer Service Representative JobsSenior Customer Service Representative Jobs in Springfield, TN

Senior Customer Service Representative information

See Springfield, TN salary details

$11

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$33

How much do senior customer service representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for senior customer service representative in Springfield, TN is $21.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $24.09 per hour, depending on experience, location, and employer.

What is a senior customer service representative?

Senior Customer Service Representatives are experienced professionals who handle complex customer inquiries, resolve issues, and provide guidance to both customers and junior staff. They often act as a bridge between customers and management, ensuring high-quality service and customer satisfaction. Their responsibilities may also include training new employees, handling escalated complaints, and implementing service improvement strategies.

What are the key skills and qualifications needed to thrive as a senior customer service representative?

To thrive as a Senior Customer Service Representative, you need strong problem-solving abilities, in-depth product knowledge, and several years of customer service experience, often supported by a relevant diploma or degree. Familiarity with CRM software, call center systems, and ticketing platforms is typically required. Excellent communication, patience, and leadership skills help you resolve complex issues and mentor junior staff. These skills are essential to ensure high-quality customer interactions, efficient issue resolution, and ongoing team improvement.

How does a senior customer service representative typically collaborate with other departments to resolve complex customer issues?

Senior Customer Service Representatives often act as a bridge between customers and other departments such as technical support, billing, or product management. When handling complex or escalated cases, they coordinate with these teams to gather detailed information or implement solutions, ensuring that customer concerns are addressed thoroughly and efficiently. Effective communication and a proactive approach are key, as seniors not only relay information but also advocate for the customer’s needs within the organization. This cross-functional collaboration helps maintain high customer satisfaction and streamlines problem resolution.

Is a senior customer service representative an entry-level job?

A senior customer service representative is typically not an entry-level position; it usually requires several years of experience in customer service, strong communication skills, and familiarity with customer management tools. This role often involves handling complex issues and mentoring junior staff, reflecting a higher level of responsibility.

What is the difference between Senior Customer Service Representative vs Customer Service Associate?

AspectSenior Customer Service RepresentativeCustomer Service Associate
Required CredentialsHigh school diploma; experience in customer service; sometimes certifications in communication or CRM softwareHigh school diploma or equivalent; entry-level customer service experience
Work EnvironmentCall centers, retail, corporate offices; handling complex customer issuesRetail stores, call centers, front desk; basic customer interactions
Employer & Industry UsageRetail, telecommunications, finance, healthcareRetail, hospitality, retail banking, telecom

The Senior Customer Service Representative typically handles more complex issues, requires more experience, and may have additional certifications. Customer Service Associates focus on basic customer interactions. The senior role often involves mentoring and problem-solving, while the associate role emphasizes routine service tasks.

What are the most commonly searched types of Customer Service Representative jobs in Springfield, TN? The most popular types of Customer Service Representative jobs in Springfield, TN are:
What are popular job titles related to Senior Customer Service Representative jobs in Springfield, TN? For Senior Customer Service Representative jobs in Springfield, TN, the most frequently searched job titles are:
What cities near Springfield, TN are hiring for Senior Customer Service Representative jobs? Cities near Springfield, TN with the most Senior Customer Service Representative job openings:
Senior Customer Service Representative jobs near you
Infographic showing various Senior Customer Service Representative job openings in Springfield, TN as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,325 per year, or $21.8 per hour.

Customer Service Representative

Hello Sunshine Travels

Nashville, TN • On-site

$15.50 - $21/hr

Other

Re-posted 24 days ago

Job description

About the job Customer Service Representative
Remote Customer Service Representative
Location: Remote
Schedule: Flexible | Work From Home
About the Role
We are seeking a professional, detail-oriented, and client-focused Remote Customer Service Representative to join our growing team. In this role, you will work alongside experienced advisors to support clients throughout their experience by providing exceptional customer service, managing communications, and ensuring all details are handled accurately and efficiently.
This is an excellent opportunity for someone who enjoys helping others, staying organized, and working independently in a supportive remote environment.
Key Responsibilities

  • Provide outstanding customer support while assisting assigned advisors
  • Respond to client inquiries promptly and professionally
  • Coordinate schedules, confirmations, and follow-up communications
  • Maintain accurate client records and documentation
  • Monitor and manage client requests to ensure timely resolution
  • Deliver clear and consistent communication throughout the client experience
  • Assist with administrative tasks and coordination as needed
Qualifications
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving abilities
  • Highly organized with exceptional attention to detail
  • Comfortable working independently in a remote setting
  • Basic computer proficiency and ability to learn new systems
  • Professional, reliable, and self-motivated
What We Offer
  • Fully remote work environment
  • Flexible scheduling options
  • Comprehensive training and ongoing mentorship
  • Established systems and processes for success
  • Supportive team culture
  • Opportunities for advancement and professional growth

Ideal Candidate
You enjoy helping people, thrive in an organized environment, and take pride in providing exceptional service. If you're looking for a flexible remote opportunity with training, support, and room to grow, we'd love to hear from you.

Apply