Senior Customer Service Representative Jobs in Roxboro, NC

"Everything is Better in Person" Summary Objective Person County Government is seeking a knowledgeable, customer-focused professional to join the Tax Office as a Senior Tax Customer Service Representative. This position plays a vital role in delivering exceptional customer service to taxpayers while supporting the efficient collection of property taxes and the accurate maintenance of tax records. The Senior Tax Customer Service Representative serves as a primary point of contact for citizens, assisting with tax payments, account inquiries, billing questions, and other tax-related services.

The position requires strong communication and problem-solving skills and attention to detail. Working under general supervision, this position exercises considerable independent judgment in organizing daily work, establishing effective work methods, and resolving customer concerns. The successful candidate will be responsible for maintaining accurate tax records, processing payments and adjustments, ensuring compliance with applicable policies and procedures, and providing administrative support to the Tax Office.

This role requires professionalism, confidentiality, and a commitment to providing excellent public service in a fast-paced environment.    For the detailed job description, click HERE. To learn more about the Tax Office, click HERE.

The starting salary will be determined with consideration given to both the candidate's educational background and relevant work experience. Must possess a valid driver's license and have an acceptable driving record per County policy. This is a non-exempt position working 37.5 hours weekly/1950 hours annually

Essential Functions The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary. Attends to the public, provides information regarding departmental operations and answers questions on programs, procedures, laws and regulations; handles telephone inquiries and correspondence; provides information on tax parcel numbers, deed numbers, tax values, amounts due, assisting with use of GIS, and related matters.

Collects current and delinquent taxes; figures discounts, penalties, and interest; posts payments to computer system; prepares and issues receipts. Processes tax payments received by mail; notifies taxpayer by mail or phone of discrepancies. Processes garnishment and attachment notices.

Balances collections with records daily. Processes credit card payments: balances credit card payments and notifies taxpayers by mail or telephone of discrepancies. Assists lawyers, real estate agents, and others in searching tax records, maps, and other documents; makes copies.

Answers public's questions on property valuations, tax bills, and other records. Prepares a variety of reports on taxes, refunds, releases, and others requested by supervisors. Prepares and mails delinquent notices for real property taxes and vehicle taxes.

Collects motor vehicle taxes and delinquent fees. Assists in updating records using skip trace services. Initiates phone calls to delinquent taxpayers.

Performs related work as assigned. Minimum Education and Experience Requirements High School Graduation or GED equivalent and supplemented by specialized tax assessment training. Two (2) years of cash handling or related experience an equivalent combination of education, training and experience.

Special Certifications and Licenses None. Person County conducts pre-employment screening on candidates. Job offers are conditional pending the following: A pre-employment drug screen for all candidates.

Positions designated by Person County as Safety Sensitive are also subject to random drug and alcohol testing. A background check for all candidates. Some positions also require a credit check.

Additional screening and testing required for some positions. Within 3 days of the start of your employment with the County, you must be able to provide proof of your eligibility to work in the US. Person County Government is an Equal Opportunity/E-Verify Employer.