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Senior Customer Service Manager Jobs in Center Line, MI

Meijer

Manager - Customer Service

Roseville, MI · On-site

One year of management experience. * Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.

Huntington

Area Service Manager

Detroit, MI · On-site +1

As a Senior Manager, directs the overall day to day activities and ensures timeliness and accuracy of onboardings within their sites, as well as the completion of customer service requests through ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI · On-site

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Ray Laethem Buick GMC

Service Manager

Detroit, MI

Ray Laethem Buick GMC is searching for our next Service Manager. Before you stop reading because ... What Makes Ray Laethem Different We believe in customer service comes above all else We don't avoid ...

Midas

Automotive Service Manager

Shelby, MI · On-site

$40K - $70K/yr

Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE ...

CertaSite

Service Manager

Sterling Heights, MI

Service Manager Who are we? CertaSite is a fast-growing fire and life safety company. Fire and life ... Since 2018, we have grown from four to 15 markets serving over 14,400 customers throughout the ...

Cintas

Service Manager

Troy, MI · On-site

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Cintas

Service Manager

Troy, MI · On-site

Requisition Number: 232495 Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall ...

Huntington

Area Service Manager

Detroit, MI · On-site +1

$77K - $154K/yr

As a Senior Manager, directs the overall day to day activities and ensures timeliness and accuracy of onboardings within their sites, as well as the completion of customer service requests through ...

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Showing results 21-40

All JobsCustomer Service JobsSenior Customer Service Manager JobsSenior Customer Service Manager Jobs in Center Line, MI

Senior Customer Service Manager information

See Center Line, MI salary details

$26.8K

$91.2K

$171.4K

How much do senior customer service manager jobs pay per year?

As of Aug 19, 2026, the average yearly pay for senior customer service manager in Center Line, MI is $91,200.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $128,200.00 per year, depending on experience, location, and employer.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

How much does a senior customer service manager get?

A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.

What cities near Center Line, MI are hiring for Senior Customer Service Manager jobs?

Cities near Center Line, MI with the most Senior Customer Service Manager job openings:

Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Center Line, MI as of June 2026, with employment types broken down into 51% Full Time, 47% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $91,200 per year, or $43.8 per hour.

Manager - Customer Service

Meijer, Inc.

Roseville, MI • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Meijer rating

6.2

Company rating: 6.2 out of 10

Based on 1,643 frontline employees who took The Breakroom Quiz

20th of 39 rated national retailers

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!
Meijer Rewards
  • Weekly pay
  • Scheduling flexibility
  • Paid parental leave
  • Paid education assistance
  • Team member discount
  • Development programs for advancement and career growth

Please review the job profile below and apply today!
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
What You'll be Doing:
  • Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
  • Responsible for staffing, selection and hiring to achieve staffing needs.
  • Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
  • Documents and applies disciplinary actions and makes recommendations concerning discharge.
  • Responsible for P&L, achieving sales and maintaining shrink for the department.
  • Models exceptional, fast and friendly customer service.
  • Communicates the Meijer Friendly Initiative in all team meetings and conversations.
  • Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
  • Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
  • Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
  • Communicates the Meijer Friendly Initiative in all team meetings and conversations.
  • Promotes a safe work environment.
  • Reliable and consistent attendance required.
  • Performs other duties as assigned.

What You Bring with You (Qualifications):
  • High school diploma or its equivalent required.
  • 2-3 years of related retail experience.
  • One year of management experience.
  • Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
  • Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
  • Demonstrated ability to resolve conflict and by addressing root cause issues.
  • Demonstrated ability to manage multiple tasks.
  • Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions. Demonstrated ability to teach suggestive selling.
  • Demonstrated ability to lead an organization that practices working safely at all times
  • Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
  • Successful completion of all required certifications.

What Meijer employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Meijer

Sourced by ZipRecruiter

Meijer is a family business. We believe in treating each other with dignity and respect. We are committed to strengthening the communities we serve. Retailing is a fast-paced business that demands continuous improvement. Meijer is committed to keeping our competitive spirit strong and staying nimble and flexible to win in the marketplace.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Grand Rapids, MI, US

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