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Senior Customer Service Freight Forwarding Jobs in Reno, NV

STAND DESK

LOGISTICS COORDINATOR

Reno, NV

$19.50 - $26/hr

... freight shipments and installations for customers * Understand the pressure points of Fedex, LTL ... freight forwarding companies * Understand US & Canada Customs documentation requirements and ...

STAND DESK

LOGISTICS COORDINATOR

Reno, NV · On-site

$19.50 - $26/hr

... freight shipments and installations for customers * Understand the pressure points of Fedex, LTL ... freight forwarding companies * Understand US & Canada Customs documentation requirements and ...

California Sierra Express

Local Box Truck Driver

Reno, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

We're an overnight carrier serving international and domestic freight forwarders as a final mile ... best service possible to our customers who trust Cal Sierra to move their shipments on-time ...

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The role also involves generating freight quotes using established company policies and procedures, and providing exceptional customer service support via telephone and email. Responsibilities

Aston Carter

Customer Service Representative

Reno, NV · On-site

$18 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative plays a vital role in supporting the Customer Service ... quotes for freight while adhering to established company policies and procedures. The ...

FedEx Freight

Freight Handler Part-Time

Sparks, NV

$22.26 - $26.04/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Verify and complete required documentation and reports. * Assist customers with freight and freight ... Frequent contact with service center personnel; fast-paced, deadline oriented. EST FedEx Freight ...

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Senior Customer Service Freight Forwarding information

See Reno, NV salary details

$12

$23

$34

How much do senior customer service freight forwarding jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior customer service freight forwarding in Reno, NV is $23.01, according to ZipRecruiter salary data. Most workers in this role earn between $18.46 and $25.38 per hour, depending on experience, location, and employer.

What is a senior customer service freight forwarding professional?

A Senior Customer Service Freight Forwarding professional is an experienced specialist responsible for managing and coordinating the shipment of goods across international and domestic borders. They handle customer inquiries, resolve issues, and ensure seamless logistics operations from pickup to delivery. These professionals work closely with clients, carriers, and customs agents to provide tailored solutions, troubleshoot problems, and optimize the supply chain process. Their seniority means they also mentor junior staff and may oversee large or complex accounts.

What are the key skills and qualifications needed to thrive as a senior customer service freight forwarding professional?

To thrive as a Senior Customer Service Freight Forwarding professional, you need in-depth knowledge of international shipping regulations, logistics processes, and experience in freight forwarding, often supported by relevant certifications or a background in supply chain management. Familiarity with transportation management systems (TMS), customer relationship management (CRM) software, and documentation platforms is typically required. Strong communication, problem-solving abilities, and attention to detail help you build client trust and efficiently handle complex shipments. These skills are crucial to ensure smooth logistics operations, regulatory compliance, and superior customer satisfaction in a dynamic global marketplace.

What are some common challenges faced by senior customer service professionals in freight forwarding, and how can they be addressed?

Senior Customer Service professionals in Freight Forwarding often encounter challenges such as managing complex shipments, coordinating across multiple international stakeholders, and resolving unexpected delays or customs issues. Success in this role requires strong problem-solving skills, adaptability, and effective communication with clients, carriers, and internal teams. Building solid relationships and staying up-to-date with industry regulations help mitigate risks and ensure customer satisfaction. Leveraging technology for shipment tracking and documentation can also streamline processes and reduce errors.

What is the difference between Senior Customer Service Freight Forwarding vs Customer Service Freight Forwarding?

AspectSenior Customer Service Freight ForwardingCustomer Service Freight Forwarding
ResponsibilitiesOversees complex client accounts, mentors staff, manages escalationsHandles daily customer inquiries, processes shipments, provides basic support
CredentialsExperience in freight forwarding, industry certifications often preferredEntry-level experience, customer service skills
Work EnvironmentTeam leadership, coordination with multiple departmentsFrontline customer support, communication with clients and carriers

The main difference is that Senior Customer Service Freight Forwarding roles involve leadership, complex account management, and strategic oversight, while Customer Service Freight Forwarding focuses on day-to-day client support and shipment processing. Senior roles require more experience and industry knowledge, whereas entry-level positions emphasize customer interaction skills.

What are the most commonly searched types of Customer Service Freight Forwarding jobs in Reno, NV?

The most popular types of Customer Service Freight Forwarding jobs in Reno, NV are:

What are popular job titles related to Senior Customer Service Freight Forwarding jobs in Reno, NV?

For Senior Customer Service Freight Forwarding jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Senior Customer Service Freight Forwarding jobs in Reno, NV look for?

The top searched job categories for Senior Customer Service Freight Forwarding jobs in Reno, NV are:

Senior Customer Service Freight Forwarding jobs near you

Customer Service Clerk

CALIFORNIA SIERRA EXPRESS INC

Reno, NV

$18 - $20/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Job Summary:
Position Type: Part-Time
Pay Range: $18.00-20.00
Hours: 8:00 AM - 5:00 PM, Mon-Fri
Location: Reno Corporate Office near the Airport

The Customer Service Clerk supports the Customer Service Manager and Operations department in the performance of daily activities which includes answering freight and delivery inquiries via email or by telephone in a courteous and tactful manner.

Customer Service Clerks obtain and communicate accurate freight and delivery information, directions, instructions using a computer.   They also works closely with our branch offices to communicate client needs, concerns and delivery information to team members in a timely manner. 

Customer Service Clerks also help resolve customer concerns or forward customer complaints to the appropriate individuals in a timely manner.

California Sierra Express has been serving the air freight logistics industry for over 35 years. We operate five freight terminals in CA and one in Reno, NV.  We're an overnight carrier serving international and domestic freight forwarders as a final mile Pick-Up and Delivery agent for shipments that travel around the globe.

You'll be joining a local team of over 30 people all committed to providing the best service possible to our customers who trust Cal Sierra to move their shipments on-time throughout the greater Reno Area.

Benefits:
  • Paid Vacation and Sick Days
  • Paid Training
  • Health Insurance
  • 401K
  1. High School diploma or GED equivalent preferred.
  2. Efficient in the use of using computers.
  3. Efficient in the use of computer software programs such as MS office.
  4. One-year of business billing experience strongly preferred
  5. Strong organizational skills.
  6. Experience in the transportation or logistics industry preferred.
  7. Strong communication skills both verbally and in writing

Apply