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Senior Contact Center Engineer Jobs in Indiana (NOW HIRING)

Centra

AVP Contact Center

Columbus, IN · On-site

Responsible for reporting any issues or opportunities for improvement of vendor management and all critical technology functions that relate to the Contact Center and ITM Center to the SVP of Retail ...

Centra

AVP Contact Center

Columbus, IN · On-site

Responsible for reporting any issues or opportunities for improvement of vendor management and all critical technology functions that relate to the Contact Center and ITM Center to the SVP of Retail ...

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Senior Contact Center Engineer information

What are some of the common challenges senior contact center engineers face when integrating new technologies into existing systems?

Senior Contact Center Engineers often encounter challenges such as ensuring compatibility between legacy systems and new platforms, minimizing downtime during migrations, and maintaining consistent customer experience throughout transitions. They must also handle complex troubleshooting, address security concerns, and coordinate with cross-functional teams to align technical upgrades with business goals. Successfully managing these challenges requires strong technical expertise, effective communication, and careful project planning.

What are the key skills and qualifications needed to thrive as a senior contact center engineer?

To thrive as a Senior Contact Center Engineer, you need expertise in telephony, networking, VoIP, and contact center architecture, typically supported by a degree in computer science or related field and relevant experience. Familiarity with platforms like Cisco UCCE, Genesys, or Avaya, as well as certifications such as CCNP Collaboration or equivalent, is often required. Strong problem-solving, communication, and project management skills help you effectively collaborate with stakeholders and troubleshoot complex issues. These skills ensure reliable, scalable contact center solutions that support seamless customer experiences and business operations.

What is a senior contact center engineer?

A Senior Contact Center Engineer is an experienced IT professional who designs, implements, and manages contact center technology solutions, such as call routing systems, IVR (Interactive Voice Response), and customer service platforms. They work with hardware and software to ensure efficient operations, troubleshoot issues, and optimize performance for customer service teams. In addition to technical expertise, they often collaborate with stakeholders to integrate new features, enhance customer experiences, and maintain system security and reliability.

What is the difference between Senior Contact Center Engineer vs Contact Center Technician?

AspectSenior Contact Center EngineerContact Center Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like CCNA or CCNP are commonUsually holds a diploma or associate degree; certifications like CompTIA or vendor-specific tech certs are common
Work EnvironmentDesigning, implementing, and maintaining contact center systems; often involved in project managementSupporting, troubleshooting, and repairing contact center hardware/software; primarily in technical support roles
Employer & Industry UsageUsed by organizations with complex contact center infrastructure; in telecom, IT services, and large enterprisesFound in call centers, IT support firms, and service providers

The Senior Contact Center Engineer focuses on system design and strategic implementation, requiring advanced certifications and experience. In contrast, the Contact Center Technician handles day-to-day technical support and troubleshooting. Both roles are essential in contact center operations but differ in scope and responsibilities.

What are the most commonly searched types of Contact Center Engineer jobs in Indiana? The most popular types of Contact Center Engineer jobs in Indiana are:
What are popular job titles related to Senior Contact Center Engineer jobs in Indiana? For Senior Contact Center Engineer jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Senior Contact Center Engineer jobs in Indiana look for? The top searched job categories for Senior Contact Center Engineer jobs in Indiana are:
What cities in Indiana are hiring for Senior Contact Center Engineer jobs? Cities in Indiana with the most Senior Contact Center Engineer job openings:
Senior Contact Center Engineer jobs near you
Infographic showing various Senior Contact Center Engineer job openings in Indiana as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution.

AVP Contact Center

Centra

Columbus, IN • On-site

Full-time

Posted 12 days ago

Job description

Thank you for your interest in a career with Centra. A career at Centra Credit Union is more than a job; it is an opportunity to make a meaningful impact in our Members' financial lives and our communities. Centra was established in 1940 and is headquartered in Columbus, Indiana. Centra is ranked among the largest credit unions in Indiana and among the most financially sound institutions in the United States. Centra serves Membership throughout central and southern Indiana as well as other areas like Jamestown, NY, and Whitakers, NC. Centra Team Members enjoy excellent benefits, an atmosphere that fosters family and work-life integration, a heritage of strong values, a high level of Team Member engagement in the achievement of results, and the opportunity for growth with the Centra Family. Credit Unions are Not for Profit, Not for Charity, But for Service. If these are the things that matter to you then please read on, we look forward to hearing from you.
Centra Credit Union has an exciting opportunity for an Assistant Vice President of Contact Center in Columbus, Indiana. The Assistant Vice President (AVP) of Contact Centers oversees the leadership of the Contact Center, and ITM Service Center. This role is responsible for providing a positive Member experience through inbound delivery channels. The AVP of Contact Centers directs the delivery of production and service level results within annual budgetary requirements and maintains the Contact Centers in a safe and sound manner in compliance with policy and procedure.
At Centra, we approach compensation with care and integrity, ensuring our pay practices reflect local markets while honoring our commitment to our Team Members. Compensation is just one part of our total rewards approach. Eligible positions also offer a comprehensive benefits package designed to support you and your family.
This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
Spanish/English interpreters may be eligible for an interpreting differential.
Essential Functions: This position may be required to perform additional duties as requested. Reasonable accommodations may be made to enable individuals with disabilities to perform.
  • Responsible for overseeing the efficient and effective leadership of the Contact Center and ITM Center.
  • Oversees the operations of the Contact Center through the supervision of the leadership team in the areas of performance management, Member engagement coaching, training and development, and demonstrating and cultivating Centra s Vision, Mission, Culture and Core Values
  • Assesses service effectiveness and Value Creation of all departments on an ongoing basis.
  • Develops and implements strategies to continually improve Value Creation and service performance.
  • Responsible for reporting any issues or opportunities for improvement of vendor management and all critical technology functions that relate to the Contact Center and ITM Center to the SVP of Retail, and working on resolution.
  • Ensures that the departments can demonstrate compliance with Centra s policies, procedures, and regulatory requirements.
  • Oversees value creating initiatives, maximizing non-member facing time by actively delegating and participating in opportunities to create additional value. Engaging in projects across the Credit Union providing Contact Center subject matter expertise.
EDUCATION & EXPERIENCE - (EQUIVALENT COMBINATION OF EDUCATION & EXPERIENCE WILL BE CONSIDERED):
  • Bachelor's Degree in Related Field
  • Five years to eight years of similar or related experience, including preparatory experience.
Centra is an Equal Opportunity Employer
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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