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Senior Computer Support Specialist Jobs in Baton Rouge, LA

BREC, LA

IS Coordinator - Recreation

Baton Rouge, LA · On-site

$40K/yr

... a support specialist under the direction of the Senior Business System Specialist. The IS ... Computer science, Information Systems and Decision Sciences (ISDS), Management Information Systems ...

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All JobsComputer Support Specialist JobsSenior Computer Support Specialist JobsSenior Computer Support Specialist Jobs in Baton Rouge, LA

Senior Computer Support Specialist information

See Baton Rouge, LA salary details

$34.1K

$103.3K

$112.8K

How much do senior computer support specialist jobs pay per year?

As of Sep 3, 2026, the average yearly pay for senior computer support specialist in Baton Rouge, LA is $103,304.00, according to ZipRecruiter salary data. Most workers in this role earn between $111,400.00 and $111,900.00 per year, depending on experience, location, and employer.

What is a senior computer support specialist?

Senior Computer Support Specialists are experienced professionals who provide advanced technical assistance to users experiencing issues with computer systems, hardware, and software. They troubleshoot complex problems, maintain and upgrade equipment, and may supervise junior support staff or manage IT support projects. These specialists often serve as a bridge between users and higher-level IT professionals, ensuring efficient resolution of technical issues and smooth operation of organizational technology.

How does a senior computer support specialist typically interact with other departments to resolve complex technical issues?

As a Senior Computer Support Specialist, collaboration with other departments is a key part of the role. You will often work closely with IT, network administrators, and sometimes even software development teams to troubleshoot and resolve technical issues that go beyond standard support. This may involve coordinating to escalate tickets, participating in cross-functional meetings, and providing expert input during system upgrades or security implementations. Effective communication and problem-solving skills are essential, as you'll be expected to translate technical information for non-technical colleagues and ensure minimal disruption to business operations.

What are the key skills and qualifications needed to thrive as a senior computer support specialist, and why are they important?

To thrive as a Senior Computer Support Specialist, you need a strong background in troubleshooting, IT systems, and user support, typically supported by a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Expertise in help desk ticketing systems, remote desktop tools, and operating systems such as Windows, macOS, and Linux is essential. Excellent communication, patience, and problem-solving skills enable you to effectively assist users and mentor junior staff. These skills are crucial for ensuring efficient IT operations, minimizing downtime, and enhancing overall organizational productivity.

What is the difference between Senior Computer Support Specialist vs Computer Support Specialist?

AspectSenior Computer Support SpecialistComputer Support Specialist
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentAdvanced troubleshooting, mentoring, complex issuesBasic troubleshooting, user support, hardware/software setup
ResponsibilitiesLead support tasks, train staff, resolve escalated issuesAssist users, perform routine maintenance, resolve common problems

The main difference is that Senior Computer Support Specialists handle more complex issues, provide mentorship, and often take on leadership roles, while Computer Support Specialists focus on basic user support and routine maintenance. The senior role requires more experience and certifications, reflecting a higher level of expertise and responsibility.

How much does a senior computer support specialist make per hour?

A senior computer support specialist typically earns between $25 and $40 per hour, depending on experience, certifications, and geographic location. They often work in technical support roles requiring strong troubleshooting skills and familiarity with hardware and software systems.

What are the most commonly searched types of Computer Support Specialist jobs in Baton Rouge, LA?

The most popular types of Computer Support Specialist jobs in Baton Rouge, LA are:

What are popular job titles related to Senior Computer Support Specialist jobs in Baton Rouge, LA?

For Senior Computer Support Specialist jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Senior Computer Support Specialist jobs in Baton Rouge, LA look for?

The top searched job categories for Senior Computer Support Specialist jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Senior Computer Support Specialist jobs?

Cities near Baton Rouge, LA with the most Senior Computer Support Specialist job openings:

Senior Computer Support Specialist jobs near you
Infographic showing various Senior Computer Support Specialist job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $103,304 per year, or $49.7 per hour.

Computer Systems Support Specialist

Associated Grocers

Baton Rouge, LA

Full-time

Retirement, PTO

Posted 7 days ago

Job description

Do you enjoy solving technical problems and helping others succeed? If so, Associated Grocers is the company for you.

As a Computer Systems Support Specialist, you'll be the first point of contact for retail team members needing technical assistance. You'll provide timely support for point-of-sale (POS) systems and related technology by troubleshooting hardware, software, operating system, and network issues while delivering outstanding customer service.

In this role, you'll document and track support requests, resolve technical issues whenever possible, and collaborate with senior support staff to escalate more complex concerns. You'll also help educate users on POS systems and best practices, playing a key role in keeping our retail operations running smoothly and efficiently.

If you're a customer-focused problem solver who enjoys learning new technology and making a difference every day, Associated Grocers is the place to grow your career.

Competitive pay, weekly payroll, a comprehensive benefits package, 401K retirement program, Paid Time Off, and a Fantastic Team Environment!     

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Consult with member stores to determine their systems and software needs
  2. Support retailers in the use of POS software from RORC, LOC, ADC, and BRData Software as well as support Host Communications file transfers and other products.
  3. Read manuals of newly acquired software packages in preparation for installations
  4. Provide telephone and field technical support and hardware repair for retail systems customers
  5. Install and set up new software, register systems, operating systems, anti-virus, cloud based applications, and networks, and other systems and applications, including cabling at member stores.
  6. Train users on software and systems where appropriate.
  7. Maintain knowledge of current computer hardware and software technology and pricing
  8. Provide backup support to in-house Retail Systems Specialist when needed
  9. Make recommendations to Retail Systems Management regarding customer needs
  10. Provide on call support as required
  11. Create and maintain appropriate documentation for all services performed
  12. Create and maintain appropriate custodial documentation for all equipment 
  13. Timely submission of all documentation and paperwork
  14. Deploy/Install AG-Link and related communications mechanisms as required.
  15. Provide technical support (field and telephone) for Retail Systems applications and offerings, and related applications and processes.
  16. Install and setup Email and Internet accounts at Retail when appropriate.
  17. Make recommendations to Retail Systems Management regarding customer requests for enhancements.
  18. Assist with and provide support for new AG customer integration as well as provide assistance and support for Host Communications Service and third party file builds and compares.
  19. Ensure professional and technical growth through attendance at, and participation in seminars, workshops, conferences, and other professional/technical meetings.

Education and/or Experience                   

Associate's degree (A. A.) or equivalent from two-year college or technical school required. 2 years’ experience with PC software and hardware, including spreadsheets, databases, word processing, operating systems, networking, and scanning systems. Experience supporting hardware and software, including point of sale and payments systems, at customer sites is desired.

Computer Skills

  1. Technical knowledge of DOS and Windows operating systems and networks.
  2. Some Knowledge of SQL Server and Network Security.
  3. Prior Point of Sale system experience beneficial.
  4. Router and wireless network configuration.

Other Skills and Abilities                   

  1. Ability to work well with little or minimal supervision.
  2. Ability to communicate well at different levels within the organization and our customers’ organizations.
  3. Ability to train others on computer systems and software use.

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