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Senior Collection Supervisor Jobs in Oregon (NOW HIRING)

During the tax collection season, the TRA group supports the Tax Collection team in customer ... 2 Senior Accounting Assistants (responsible for tax roll calculation and corrections to thetax ...

During the tax collection season, the TRA group supports the Tax Collection team in customer ... * 1 Senior Administrative Specialist (responsible for processing changes to property line ...

New

... to senior leadership, as appropriate. * Guide program development, including enhancement of ... Oversee and facilitate contract compliance, quality assurance, accurate data collection and ...

Clinical Supervisor I

Portland, OR ยท On-site

$75K/yr

... to senior leadership, as appropriate. * Guide program development, including enhancement of ... Oversee and facilitate contract compliance, quality assurance, accurate data collection and ...

... to senior leadership, as appropriate. * Guide program development, including enhancement of ... Oversee and facilitate contract compliance, quality assurance, accurate data collection and ...

District Supervisor

Portland, OR ยท On-site

$55K - $65K/yr

Ally Waste is seeking a District Supervisor to oversee nightly valet trash collection and daily ... senior living facilities across the country. Our mission is simple: keep communities cleaner ...

District Supervisor

Portland, OR ยท On-site

$55K - $65K/yr

Oversee valet trash collection services at apartment communities, ensuring nightly completion of ... senior living facilities across the country. Our mission is simple: keep communities cleaner ...

Ally Waste is seeking a District Supervisor to oversee nightly valet trash collection and daily ... senior living facilities across the country. Our mission is simple: keep communities cleaner ...

District Supervisor

Portland, OR ยท On-site

$55K - $65K/yr

Oversee valet trash collection services at apartment communities, ensuring nightly completion of ... senior living facilities across the country. Our mission is simple: keep communities cleaner ...

Ally Waste is seeking a District Supervisor to oversee nightly valet trash collection and daily ... senior living facilities across the country. Our mission is simple: keep communities cleaner ...

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Senior Collection Supervisor information

What is a senior collection supervisor?

Senior Collection Supervisors are professionals responsible for overseeing a team of collection agents who work to recover overdue payments from clients or customers. They monitor the progress of collection activities, provide training and guidance to staff, and ensure compliance with relevant laws and company policies. Additionally, they may handle escalated cases, analyze collection data, and develop strategies to improve collection rates. Their role is crucial in maintaining a healthy cash flow for the organization.

What are the most common challenges faced by a senior collection supervisor and how can they be effectively managed?

A Senior Collection Supervisor often faces challenges such as managing high-volume delinquent accounts, motivating and coaching a diverse team, and balancing assertive collection tactics with customer service standards. Effective management involves implementing clear communication channels, regularly training staff on compliance and negotiation strategies, and utilizing data analytics to identify trends and adjust workflows. Building strong relationships with both team members and other departments, such as legal or customer service, also helps address complex cases and improves overall collection rates.

What are the key skills and qualifications needed to thrive as a senior collection supervisor, and why are they important?

To thrive as a Senior Collection Supervisor, you need expertise in debt collection processes, team leadership, and a solid understanding of financial regulations, often supported by a relevant degree or substantial experience in collections. Familiarity with collection management software, CRM systems, and knowledge of compliance standards such as FDCPA is essential. Strong interpersonal, negotiation, and conflict resolution skills help motivate teams and successfully resolve escalated cases. These skills ensure effective debt recovery, legal compliance, and high team performance in a results-driven environment.

What is the difference between Senior Collection Supervisor vs Collection Manager?

AspectSenior Collection SupervisorCollection Manager
CredentialsExperience in collections, sometimes certifications in debt recoverySimilar credentials, often with leadership or management certifications
Work EnvironmentCollections departments, financial institutionsCollections teams, financial services companies
Employer & IndustryBanking, finance, healthcareBanking, finance, retail credit
Search & Comparison IntentUnderstanding roles in collections hierarchyLooking for managerial roles in collections

The main difference between a Senior Collection Supervisor and a Collection Manager lies in their scope of responsibilities. The Senior Collection Supervisor typically oversees daily collection activities and team performance, while the Collection Manager has broader strategic responsibilities, including policy development and department management. Both roles require experience in collections and relevant certifications, but the Manager position often involves higher-level decision-making and leadership.

What cities in Oregon are hiring for Senior Collection Supervisor jobs?

Cities in Oregon with the most Senior Collection Supervisor job openings:

Tax Roll Administration Supervisor

Hillsboro, OR โ€ข On-site

$97K - $118K/yr

Full-time

Posted 5 days ago


Job description

Note: This job will be posted through 11:59 PM of the day prior to the end date listed.
Current Washington County Employees: Please apply through the employee portal to be considered for this opportunity.
Job Type:
Regular
Pay Range:
$97,611.24 - $118,599.12 Salary
Department:
Assessment and Taxation
FLSA Exemption Status:
Exempt
About the Opportunity:
The Tax Roll Administration (TRA) Supervisor leads the Tax Roll Administration team within the Tax Division of the Department of Assessment & Taxation. This group is responsible for calculation of the annual tax roll as well as ongoing tax roll maintenance. This group performs data entry, maintains accurate and up-to-date records of property tax accounts, and works with tax districts on filings. TRA is the lead technical group for the Department of Assessment & Taxation and works closely with Information Technology Services on maintenance and enhancement of the database used for appraisal and tax collection.
The TRA team works across the Department of Assessment & Taxation, coordinating with multiple work groups and participating in shared workflows with Appraisal, Cartography, and Tax Collections. The TRA Supervisor manages projects within the Department of Assessment & Taxation and collaborates on projects with other County departments and outside agencies, such as the Oregon Department of Revenue. The TRA group is responsible for system administration functions and for managing reporting and other outputs from the property tax database. This team identifies and resolves data integrity issues prior to tax roll calculation and ensures that the Division maintains compliance by meeting the deadlines outlined in statute.
During the tax collection season, the TRA group supports the Tax Collection team in customer service and payment processing.
This position is responsible for recruiting personnel, as well as the training, coaching, mentoring, evaluation and discipline of staff within the Tax Roll Administration group.
This position reports directly to the Tax Division Manager.
Ideal Knowledge, Skills, and Abilities (KSAs):
โ€ข Able to lead a team and collaborate with others to deliver an accurate product.
โ€ข Experienced working with multiple stakeholders and delivering excellent customer service to internal and external partners.
โ€ข A quick learner, detail oriented, and dedicated to producing error-free work.
โ€ข Able to perform complex calculations, experienced in reconciling large data sets and generating detailed reports.
โ€ข Proficient in office productivity tools, such as Microsoft Word and Excel.
โ€ข Conversant with relational database concepts and terminology; familiarity with schemas, tables, data relationships, and operations sufficient to perform assigned duties.
โ€ข Knowledgeable about State and local laws, procedures, and regulations governing the preparation and maintenance of property tax assessment rolls and tax collection.
โ€ข Able to work quickly, multitask, meet frequent deadlines, prioritize, and have strong organization, time management and problem-solving skills.
โ€ข Able to adjust seasonal work plans and priorities to accommodate changes.
โ€ข Organized and able to access needed information in an efficient manner.
โ€ข Demonstrates a solution-oriented mindset, leverages collaboration and individual strengths to drive innovative outcomes.
To review the complete classification, including the full list of knowledge, skills, and abilities (KSAs) associated with this position, use this link: https://www.washingtoncountyor.gov/hr/job-class/13
Minimum Qualifications
Education and Experience:
  • Equivalent to a Bachelor's Degree from an accredited college or university with major course work in accounting, business administration, public administration, computer science, or a related field that provides the required knowledge, skills, and abilities; AND Three (3) years of increasingly responsible work experience in administrating computer databases and data entry; developing spreadsheets and database reports, and operational analysis including at least one (1) year of supervisory experience.

Additional Requirements
  • Criminal background check
  • Some positions may require possession of a driver's license valid in the State of Oregon and an acceptable driving record.

About the Department/Division:
1 Tax Roll Administration Supervisor
2 Data System Specialists (responsible for creating reports, maintaining the database, and system security)
1 GIS Technician II (responsible for creating sketches of building footprints)
2 Senior Accounting Assistants (responsible for tax roll calculation and corrections to the tax roll)
1 Senior Administrative Specialist (responsible for processing changes to property line boundaries)
3 Administrative Specialist II (responsible for data entry)
Virtual Informational Q&A Session:
To learn more about this opportunity please join us for a virtual Q&A session on 9/10/2026 at 4pm. If you would like to attend, please email Veronica Garcia at atadmin@washingtoncountyor.gov for the link.
Selection Process:
You can review our standard selection process here.
Our commitment to you:
Washington County is an equal opportunity employer committed to using a merit-based system in which recruiting, selecting, and advancing employees is based on knowledge, skills, and abilities. Our organization embraces innovation, collaboration, and work-life harmony. We promote employee development and offer an award-winning benefits and wellness program as well as an opportunity to serve and support our vibrant community.
Veterans' Preference:
If you are a Veteran and would like to be considered for Veterans' preference for this recruitment, please review the instructions using this link: Veterans' Preference Points.
Accommodation under the Americans with Disabilities Act:
Reasonable accommodation is available to anyone whose specific disability prevents them from completing this application or participating in the selection process for this recruitment. To obtain confidential assistance please contact Human Resources 503-846-8606, or email: Careers@WashingtonCountyOR.gov at least 48 hours before any step in the recruitment and selection process for which you feel you need accommodation.
Status of Your Application:
You will be advised by email of your status at each step in the application process, from initial application to final employment disposition. Please note that Washington County communicates with all candidates via email.
Notice: Washington County is currently undergoing a comprehensive classification and compensation study. The purpose of this project is to create new job descriptions and create new classification and compensation systems. Outcomes of the project will include changes to classification titles, which could impact compensation structures. No one will have their pay rate lowered because of this project. For represented positions, appropriate bargaining processes will be utilized prior to implementation.
Questions?
Recruiter:
Brighton Bohnenkamp
Email Address:
Brighton_Bohnenkamp@washingtoncountyor.gov