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Senior Collection Supervisor Jobs in Arizona (NOW HIRING)

Palco

SENIOR DIRECTOR OF CLIENT SUCCESS

Phoenix, AZ · On-site

... supervising and supporting the Area Directors. * Serve as a primary operational partner to other ... Ensure accurate data collection and timely reporting on operational KPIs, implementations, and ...

Palco

SENIOR DIRECTOR OF CLIENT SUCCESS

Buckeye, AZ · On-site

... supervising and supporting the Area Directors. * Serve as a primary operational partner to other ... Ensure accurate data collection and timely reporting on operational KPIs, implementations, and ...

Farnsworth Group

Sr. Project Architect

Phoenix, AZ · On-site

$98K - $125K/yr

Demonstrated project management and supervisory experience. Nice To Haves: * Experience working in ... Statement on Diversity and Inclusion Farnsworth Group is a collection of employees with unique ...

Farnsworth Group

Sr. Project Architect

Phoenix, AZ · Hybrid

$90K - $114K/yr

Demonstrated project management and supervisory experience. Nice To Haves: * Experience working in ... Statement on Diversity and Inclusion Farnsworth Group is a collection of employees with unique ...

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Senior Collection Supervisor information

What is a senior collection supervisor?

Senior Collection Supervisors are professionals responsible for overseeing a team of collection agents who work to recover overdue payments from clients or customers. They monitor the progress of collection activities, provide training and guidance to staff, and ensure compliance with relevant laws and company policies. Additionally, they may handle escalated cases, analyze collection data, and develop strategies to improve collection rates. Their role is crucial in maintaining a healthy cash flow for the organization.

What are the most common challenges faced by a senior collection supervisor and how can they be effectively managed?

A Senior Collection Supervisor often faces challenges such as managing high-volume delinquent accounts, motivating and coaching a diverse team, and balancing assertive collection tactics with customer service standards. Effective management involves implementing clear communication channels, regularly training staff on compliance and negotiation strategies, and utilizing data analytics to identify trends and adjust workflows. Building strong relationships with both team members and other departments, such as legal or customer service, also helps address complex cases and improves overall collection rates.

What are the key skills and qualifications needed to thrive as a senior collection supervisor, and why are they important?

To thrive as a Senior Collection Supervisor, you need expertise in debt collection processes, team leadership, and a solid understanding of financial regulations, often supported by a relevant degree or substantial experience in collections. Familiarity with collection management software, CRM systems, and knowledge of compliance standards such as FDCPA is essential. Strong interpersonal, negotiation, and conflict resolution skills help motivate teams and successfully resolve escalated cases. These skills ensure effective debt recovery, legal compliance, and high team performance in a results-driven environment.

What is the difference between Senior Collection Supervisor vs Collection Manager?

AspectSenior Collection SupervisorCollection Manager
CredentialsExperience in collections, sometimes certifications in debt recoverySimilar credentials, often with leadership or management certifications
Work EnvironmentCollections departments, financial institutionsCollections teams, financial services companies
Employer & IndustryBanking, finance, healthcareBanking, finance, retail credit
Search & Comparison IntentUnderstanding roles in collections hierarchyLooking for managerial roles in collections

The main difference between a Senior Collection Supervisor and a Collection Manager lies in their scope of responsibilities. The Senior Collection Supervisor typically oversees daily collection activities and team performance, while the Collection Manager has broader strategic responsibilities, including policy development and department management. Both roles require experience in collections and relevant certifications, but the Manager position often involves higher-level decision-making and leadership.

What cities in Arizona are hiring for Senior Collection Supervisor jobs?

Cities in Arizona with the most Senior Collection Supervisor job openings:

Senior Special Credits Litigation Officer

Glendale, AZ • On-site

Global Credit Union
Finance and Insurance • 1 - 5K employees
Learn more about Global Credit Unionexternal

$79K - $132K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Global Credit Union rating

8.4

Company rating: 8.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Overview
Reports to: Special Credits Enforcement Manager
Functions Supervised: Special Credits Litigation
Primary Functions: This position involves regular interaction with (1) attorneys and law firm staff engaged to represent the credit union on collections matters, (2) local, state, and federal agencies relevant to collections activities, and (3) the courts with jurisdiction over these collection matters. The role is responsible for managing routine collections litigation matters and coordinating closely with collection teams to minimize losses for the credit union. This individual will play a crucial role in energizing the Special Credits Enforcement litigation team, ensuring high productivity, quality of work and attention to detail, while adhering to all relevant state and federal laws, regulations, and credit union policies and procedures.
Duties and Responsibilities:
  1. Collaborate with outside counsel to resolve delinquent accounts through collateral recovery, judgments, and garnishments. Track and manage attorney and third-party expenses, including review of legal bills using Legal Tracker.
  2. Ensure timely processing of small claims filings and prompt completion of legal actions on assigned accounts.
  3. Represent the credit union at civil cases and small claims court hearings when necessary.
  4. Handle payments, settlements, and/or the surrender of collateral with members and, as needed, attorneys involved in collections cases.
  5. Prepare affidavits, detailed correspondence, and other case-related documents.
  6. Work with Consumer Lending management on dealer buybacks and initial payment defaults.
  7. Refer collections matters to designated credit union-approved outside counsel.
  8. Escalate non-routine litigation matters to the credit union's Legal Department for handling and resolution. Work with the Legal Department as requested.
  9. Reply to emails and phone calls promptly and accurately.
  10. Make decisions on settlements or confessions of judgment on behalf of the credit union, within prescribed authority limits.
  11. Review, revise and/or sign declarations, as necessary.
  12. Provide monthly reporting for the Special Credits Enforcement Litigation department.
  13. Perform other assigned duties.

Qualifications
Education: A bachelor's degree in legal studies, business, finance, or a related field is expected. Advance degrees in law, business, or other related professional compliance or legal certifications are preferred.
Creditable Experience in Lieu of Education: At least two years of experience in an in-house legal department of a financial institution managing collection or bankruptcy litigation.
Experience/Skills: Must be self-driven with excellent verbal and written communication skills. Leadership skills are essential, with a proven ability to manage and motivate employees. Experience in legal processes involving repossessions, bankruptcy, collections, and recovery for varied types of consumer debt preferred. Sound judgment, strong negotiation abilities, management and critical thinking skills, as well as strong attention to detail are required.
Tenure: Assignment to Special Credits Litigation Officer (Category 09) and Senior Special Credits Litigation Officer (Category 08) will be determined by the candidate's education or experience. Advancement requires management recommendation and will be based on the candidate's performance. At management's discretion, directly related work experience and/or accelerated training completion may be substituted for tenure.
Compensation
Starting base salary will be determined based on candidate experience, qualifications, education, and applicable local or state wage requirements, and will fall within the range provided below. In accordance with our Salary Administration policy, new hire base salaries generally fall between the minimum and midpoint of the listed range.
Salary Pay Range: 08
$79,989 - $132,798 annually
Benefits
  • Short-term and long-term incentives
  • Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
  • 401(k) plan with a 5% match
  • Employee Assistance Program (EAP)
  • Life and disability coverage
  • Voluntary cash benefits for accident, hospitalization and critical illness
  • Tuition Reimbursement
  • Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays
  • Click here to view Global's comprehensive Benefits Programs

Equal Opportunity Employer

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