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Senior Collection Supervisor Jobs in Arizona (NOW HIRING)

COURT OPERATIONS SUPERVISOR

Surprise, AZ · On-site

$84K - $127K/yr

Responsibilities include supervising Senior Court Clerks within Court Operations, and Compliance ... Incumbents also perform specialized collection functions and utilize computerized collection ...

... work with supervisory field staff and senior archaeologists to complete assigned survey and ... The successful candidate will have experience with various digital data collection software and ...

... work with supervisory field staff and senior archaeologists to complete assigned survey and ... The successful candidate will have experience with various digital data collection software and ...

... work with supervisory field staff and senior archaeologists to complete assigned survey and ... The successful candidate will have experience with various digital data collection software and ...

The Senior Solar Farm Technician will be responsible for performing, supervising, and/or ... collection, transmission, and substation systems * Prior supervisory experience preferred

The Senior Solar Farm Technician will be responsible for performing, supervising, and/or ... collection, transmission, and substation systems * Prior supervisory experience preferred

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Senior Collection Supervisor information

What is a senior collection supervisor?

Senior Collection Supervisors are professionals responsible for overseeing a team of collection agents who work to recover overdue payments from clients or customers. They monitor the progress of collection activities, provide training and guidance to staff, and ensure compliance with relevant laws and company policies. Additionally, they may handle escalated cases, analyze collection data, and develop strategies to improve collection rates. Their role is crucial in maintaining a healthy cash flow for the organization.

What are the most common challenges faced by a senior collection supervisor and how can they be effectively managed?

A Senior Collection Supervisor often faces challenges such as managing high-volume delinquent accounts, motivating and coaching a diverse team, and balancing assertive collection tactics with customer service standards. Effective management involves implementing clear communication channels, regularly training staff on compliance and negotiation strategies, and utilizing data analytics to identify trends and adjust workflows. Building strong relationships with both team members and other departments, such as legal or customer service, also helps address complex cases and improves overall collection rates.

What are the key skills and qualifications needed to thrive as a senior collection supervisor, and why are they important?

To thrive as a Senior Collection Supervisor, you need expertise in debt collection processes, team leadership, and a solid understanding of financial regulations, often supported by a relevant degree or substantial experience in collections. Familiarity with collection management software, CRM systems, and knowledge of compliance standards such as FDCPA is essential. Strong interpersonal, negotiation, and conflict resolution skills help motivate teams and successfully resolve escalated cases. These skills ensure effective debt recovery, legal compliance, and high team performance in a results-driven environment.

What is the difference between Senior Collection Supervisor vs Collection Manager?

AspectSenior Collection SupervisorCollection Manager
CredentialsExperience in collections, sometimes certifications in debt recoverySimilar credentials, often with leadership or management certifications
Work EnvironmentCollections departments, financial institutionsCollections teams, financial services companies
Employer & IndustryBanking, finance, healthcareBanking, finance, retail credit
Search & Comparison IntentUnderstanding roles in collections hierarchyLooking for managerial roles in collections

The main difference between a Senior Collection Supervisor and a Collection Manager lies in their scope of responsibilities. The Senior Collection Supervisor typically oversees daily collection activities and team performance, while the Collection Manager has broader strategic responsibilities, including policy development and department management. Both roles require experience in collections and relevant certifications, but the Manager position often involves higher-level decision-making and leadership.

What cities in Arizona are hiring for Senior Collection Supervisor jobs?

Cities in Arizona with the most Senior Collection Supervisor job openings:

Utility Technician I/II - Collections

Goodyear, AZ • On-site

City of Goodyear
Public Administration • 501 - 1,000 employees

$26.75 - $39.71/hr

Full-time

Posted 20 days ago


Key responsibilities

  • Perform routine and emergency operational, maintenance, and repair functions on wastewater collection equipment and infrastructure.

  • Conduct daily inspections of wastewater collection infrastructure, lift stations, and related equipment, and record operational readings.

  • Maintain wastewater lift stations and adjust system operations to ensure system stability and public health protection.


City Of Goodyear rating

9.2

Company rating: 9.2 out of 10

Based on 8 frontline employees who took The Breakroom Quiz


Job description

Job Description Summary This position may be underfilled as a Utility Technician I - Collections or as a Utility Technician II - Collections depending on experience. Hourly rate for Utility Technician I: $21.79 - $33.14 Hourly rate for Utility Technician II: $26.75 - $39.71 Performs a variety of skilled work to maintain water wells, chemical feeder equipment, pumps, motors, telemetering sensory equipment, treated water storage facilities, water distribution pipelines and related appurtenances, sanitary sewers for the collection of wastewater, pumping equipment for water and wastewater, and water and wastewater treatment plant equipment and operations. Performs difficult technical and mechanical work in the operation and maintenance of water and wastewater treatment and conveyance facilities

May provide direction to peers and subordinates in performance of routine day-to-day work activities. The ideal candidate for a Collection Utility Technician-II position would possess an ADEQ Grade-II Wastewater Collection certificate and will have an understanding of the wastewater collection system. The ideal candidate will have experience in the operations, repair and maintenance of wastewater collection equipment and infrastructure.

The candidate will possess a valid Arizona Class A Commercial Driver's License (CDL) with the tanker endorsement. At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce.

You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values: Adaptability - Integrity - Initiative - Empathy - Optimism - Innovation Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview.

The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk/spam email for communication as it will come from a system generated source. Essential Functions Demonstrates a continuous effort to improve operations by streamlining work processes, decreasing turnaround times, and working cooperatively and jointly to provide efficiency and excellence in the use of City resources.

Delivers outstanding customer service. Establishes and maintains open communication with all internal and external customers; to include co-workers, contractors, residents, and other City departments. Informs immediate supervisor of daily operations, important developments, and work activities.

Adheres to industry and City safety standards, policies, practices, and procedures. Provides services in accordance with government standards such as Bluestake, OSHA, and MAG. Prepares and submits required safety records and reports.

Executes routine and emergency operational, maintenance, and repair functions on equipment utilized in the wastewater collection division. Clarifies routine day-to-day priorities in the field. Provides input to supervisors regarding performance reviews for UT I and self.

Conducts daily inspections of wastewater collection infrastructure, lift stations, and related collections equipment; takes and records various equipment and processes readings; checks equipment and makes appropriate adjustments to regulate system flow and stability; and maintains records and reports. Maintains wastewater lift stations. Collects and interprets operational readings to maximize the efficiency of operation.

Makes operational control adjustments and modifications to protect public health and to ensure system stability. Assumes the duties and responsibilities of the Collection Division Senior Technician as assigned during his/her absence. Requirements Formal Education/Knowledge: Work requires knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency.

Community college, vocational, business, technical or correspondence schools are likely sources. Appropriate certification may be awarded upon satisfactory completion of advanced study or training. Experience: Utility Technician II: Minimum two years experience in a related field.

Utility Technician I: Minimum one year of experience in a related field. Certifications and Other Requirements: Utility Technician II: Valid driver's license, ADEQ Grade I Operator License in Collections, obtain a ADEQ Grade II Operator License in specific Collections, and obtain a Commercial Driver's License within 12 months of hire. Utility Technician I: Valid driver's license, ADEQ Grade I Operator License in specific area of concentration of Collections and obtain a Commercial Driver's License within 12 months of hire.

Reading: Work requires the ability to read written instructions, manuals, letters, and machine equipment readings, measurements, or gauges. Math: Work requires the ability to perform general math calculations such as addition, subtraction, multiplication, division, and formulas. Writing: Work requires the ability to write letters, memos, and reports.

Managerial: Semi-Complex - Work requires the occasional direction of helpers, assistants, seasonal employees, interns, or temporary employees. Policy/Decision Making: Moderate - The employee normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few, easily identifiable choices.

Work involving discretion is typically reviewed before finalized. Technical Skills: Broad Application - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities. Interpersonal/Human Relations Skills: Moderate - In addition to the sharing of information, interactions at this level may also include providing advice to others outside direct reporting relationships on specific problems or general policies/procedures.

In many of the interactions, contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. 12 Month Objectives First 3 Months of Employment: Become familiar with the City of Goodyear core values Become familiar with the City, Department and Collection's policies and standard operating procedures Become familiar with the City of Goodyear Engineering Design standards, details and approved materials for Collections Become familiar with the collection system and service area boundaries Be able to identify and locate all collections lift stations and complete daily operation and maintenance inspections Demonstrate the ability to read and understand maps and plans related to the wastewater collection system Demonstrate the ability to lead a crew in the maintenance and inspection of sewer pipes and manholes Become familiar with using Lucity for daily work orders First 6 Months of Employment: Demonstrate the understanding of the safety and knowledge of the collection system to be added to the division's standby rotation Demonstrate the ability to lead a crew in a service lateral and main repair Complete all required safety CBT's and hands on training Become familiar with accessing and using the GrainteNet software First 12 Months of Employment: Obtain NASSCO certification Demonstrate the ability to lead a crew in the operation of the CCTV unit Complete all annual required training Obtain ADEQ Grade II Wastewater Collection System Operator Certification.


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