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Senior Cerner Integration Architect Jobs in Indiana

Circle K

Senior Manager Data Architecture

Columbus, IN · On-site

$62.50 - $83.75/hr

Sr. Manager, Data Architecture About Circle K Circle K is a global leader in convenience and fuel ... Design curated data products that integrate data across domains and are reusable, governed ...

Hearst

Advanced Integrations Engineer

Indianapolis, IN · On-site

$99K - $133K/yr

... Cerner. This role owns end-to-end interface delivery and production reliability for HL7 v2 ... Provide technical leadership across integration initiatives, including architecture guidance ...

Hearst

Advanced Integrations Engineer

Indianapolis, IN

$99K - $133K/yr

... Cerner. This role owns end-to-end interface delivery and production reliability for HL7 v2 ... Provide technical leadership across integration initiatives, including architecture guidance ...

Parloa

Senior Agent Architect

Florence, IN · On-site

About the role As a Sr Agent Architect at Parloa, you will act as a solution architect for ... Architecture and integration depth are the core of this role. Conversational design skills are ...

Badger Daylighting

Lead Integration Engineer

Brownsburg, IN · On-site

$98K - $132K/yr

The Lead Integration Engineer is Badger's senior hands-on builder for Oracle Integration Cloud (OIC ... Aptitude to deepen integration architecture and standards expertise over time. * The role requires ...

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Senior Cerner Integration Architect information

What does a Senior Cerner Integration Architect do?

A Senior Cerner Integration Architect is responsible for designing, implementing, and managing the integration of Cerner electronic health record (EHR) systems with other healthcare applications and technologies. They analyze requirements, develop integration strategies, and ensure seamless data exchange between Cerner and external systems using industry standards like HL7 and FHIR. This role often involves collaborating with IT teams, stakeholders, and vendors to optimize workflows, maintain data integrity, and ensure compliance with healthcare regulations. Senior Cerner Integration Architects also troubleshoot integration issues and provide guidance on best practices for system interoperability.

What are the key skills and qualifications needed to thrive as a Senior Cerner Integration Architect?

To thrive as a Senior Cerner Integration Architect, you need deep expertise in healthcare IT, HL7/FHIR interoperability standards, and a strong background in systems integration and architecture, typically supported by a relevant degree and Cerner certification. Proficiency with Cerner Millennium, interface engines (such as Cloverleaf or Rhapsody), and scripting or programming languages is essential. Exceptional problem-solving, project management, and stakeholder communication skills help you navigate complex integration projects and align technical solutions with clinical workflows. These skills are crucial to ensure seamless data exchange, minimize downtime, and support the delivery of high-quality patient care.

What are the main challenges Senior Cerner Integration Architects face when coordinating between clinical and technical teams?

Senior Cerner Integration Architects often encounter challenges bridging the gap between clinical staff and technical teams. They must ensure that integration solutions align with clinical workflows while meeting technical requirements, which can involve translating complex clinical processes into technical specifications. Effective communication, adaptability, and a collaborative approach are essential for navigating differing priorities and ensuring seamless system interoperability. Building consensus among stakeholders and handling evolving project scopes are also common aspects of the role.

What is the difference between Senior Cerner Integration Architect vs Cerner Integration Specialist?

AspectSenior Cerner Integration ArchitectCerner Integration Specialist
CertificationsCerner certifications, healthcare IT certificationsCerner certifications, healthcare IT certifications
Work EnvironmentDesigning and overseeing complex integrations, strategic planningImplementing and supporting integrations, troubleshooting
Employer & Industry UsageHospitals, health systems, healthcare IT firmsHospitals, clinics, healthcare IT teams

The Senior Cerner Integration Architect focuses on designing and leading complex integration projects, requiring strategic oversight and advanced expertise. In contrast, the Cerner Integration Specialist handles the implementation and support of integrations, emphasizing technical execution and troubleshooting. Both roles require similar certifications and are vital in healthcare IT environments, but differ mainly in scope and responsibility level.

What are popular job titles related to Senior Cerner Integration Architect jobs in Indiana?

For Senior Cerner Integration Architect jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Senior Cerner Integration Architect jobs in Indiana look for?

The top searched job categories for Senior Cerner Integration Architect jobs in Indiana are:

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Cities in Indiana with the most Senior Cerner Integration Architect job openings:

Senior Cerner Integration Architect jobs near you
Infographic showing various Senior Cerner Integration Architect job openings in Indiana as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Senior SAP Service Cloud Solutions Architect (Contract to Hire)

Blue Star Partners

Merrillville, IN • On-site

$78 - $88/hr

Contractor

Posted 3 days ago

New

Job description

Job Title: Senior SAP Service Cloud Solutions Architect (Contract to Hire)
Location: Merrillville, IN or Columbus, OH
Work Model: Hybrid - Tuesday through Thursday onsite, Monday and Friday remote
Rate: $78-$88/hour
Contract Term: Immediate start - September 12, 2027
Contract to Hire: Yes, likely after 6-7 months, but could be up to 1 year
Employment Type: W-2 Only
Work Authorization: U.S. Citizens Only | Green Card holders also eligible; no visa sponsorship available
Work Schedule: 8:00 AM - 5:00 PM, with 1-hour lunch
Position Overview
We are seeking a highly experienced Senior Solutions Architect to provide client-side architecture leadership for a large-scale customer transformation program involving SAP Service Cloud (C4C), NICE CXone CCaaS, legacy Customer Information Systems, enterprise integrations, and utility-sector customer operations.
This role will own and govern the end-to-end solution architecture across customer service, contact center, CRM, legacy CIS, integration, and data exchange capabilities. The Senior Solutions Architect will serve as the technical counterpart to SAP, NICE, systems integrators, consulting partners, internal technology teams, business stakeholders, and program leadership.
The ideal candidate brings deep hands-on experience with SAP Service Cloud (C4C) and NICE CXone, strong enterprise integration architecture expertise, and the confidence to challenge vendor designs where needed. This role requires someone who can balance practical implementation realities with architecture integrity, regulatory expectations, non-functional requirements, and long-term platform sustainability.
Key Responsibilities
Architecture Leadership & Governance
  • Own and maintain the solution architecture across SAP Service Cloud, NICE CXone, legacy CIS, EDL, and related business-critical systems.
  • Define and govern the end-to-end integration architecture across CRM, CCaaS, customer information systems, middleware, data exchange platforms, and downstream systems.
  • Establish and chair Architecture Review Boards and Design Authority forums to evaluate and approve key design decisions.
  • Ensure solution designs align with enterprise architecture standards, utility-sector requirements, regulatory expectations, and approved program blueprints.
  • Enforce architecture governance by ensuring delivery teams do not deviate from approved designs without proper impact assessment and sign-off.
  • Produce and maintain enterprise-grade architecture artifacts, including Solution Architecture Documents, integration blueprints, high-level and low-level designs, data flow diagrams, non-functional requirements, RACI models, and key design decision documentation.

SAP Service Cloud Architecture
  • Lead architecture for SAP Service Cloud configuration, extensibility, and integration patterns.
  • Support service ticketing, case management, customer 360, field service, and customer service process design.
  • Define integration patterns between SAP Service Cloud and legacy CIS platforms to ensure customer account data, billing history, service history, and related customer information synchronize reliably.
  • Govern SAP BTP integration layer strategy, including APIs, event-driven patterns, iFlows, and middleware integration where applicable.
  • Evaluate SAP Service Cloud configuration versus custom extension trade-offs to protect upgrade paths, reduce technical debt, and manage long-term total cost of ownership.
  • Partner with SAP, implementation partners, and internal teams to validate that designs are scalable, secure, and operationally viable.

NICE CXone CCaaS Architecture
  • Define NICE CXone architecture across omnichannel voice, digital, chat, email, IVR/IVA, ACD routing, workforce management, analytics, and reporting.
  • Architect CTI and screen-pop integration between NICE CXone and SAP Service Cloud to support a single, contextual agent view of the customer.
  • Govern NICE CXone API integrations with CRM, CIS, EDL, and downstream systems for customer data enrichment and event triggering.
  • Evaluate and challenge NICE CXone configuration decisions related to IVR flows, routing logic, workforce management, reporting data models, and digital-first channel design.
  • Ensure contact center architecture reflects real-world utility customer operations, agent workflows, regulatory requirements, and customer experience objectives.
  • Support design decisions related to NICE CXone Agent Assist, Virtual Agent, IVA, and WFM Advanced capabilities where applicable.

Enterprise Integration Architecture
  • Design stable, scalable integrations between modern cloud platforms and legacy billing or customer systems common in utility environments.
  • Define API gateway patterns, middleware strategies, event-driven architecture, data exchange, and integration governance.
  • Support integration approaches using platforms such as SAP BTP Integration Suite, MuleSoft, Dell Boomi, or equivalent middleware technologies.
  • Partner with integration teams to validate data flows, error handling, retry logic, monitoring, reconciliation, and operational support requirements.
  • Ensure architecture addresses non-functional requirements including security, scalability, availability, performance, disaster recovery, resilience, and supportability.

Vendor & Consulting Partner Management
  • Serve as the client-side technical counterpart to SAP, NICE, systems integrators, and consulting vendors.
  • Critically evaluate vendor-proposed solutions against enterprise fit, feasibility, complexity, long-term maintainability, and utility business needs.
  • Challenge solutioning that introduces unnecessary complexity, technical debt, integration risk, or operational burden.
  • Review vendor deliverables including solution designs, integration specifications, data flow documentation, test strategies, and deployment plans.
  • Lead technical workshops with consulting partners to drive alignment on agreed architecture patterns.
  • Proactively identify vendor delivery risks and escalate concerns to program leadership before they become broader program issues.

Technical Risk Management & Assurance
  • Own and maintain the technical risk register across integrations, data flows, system interfaces, cloud platforms, and legacy CIS boundaries.
  • Identify, assess, and escalate technical risks related to SAP Service Cloud, NICE CXone, legacy CIS integration, EDL, and downstream systems.
  • Conduct solution assurance reviews at major program milestones, including design freeze, integration testing entry, UAT readiness, go-live readiness, and deployment.
  • Assess the impact of change requests on the broader solution architecture and provide timely, evidence-based guidance to change control boards.
  • Ensure technical mitigations are assigned, tracked, and resolved within program timelines.
  • Support technical decision-making that reduces customer-impacting risk in a regulated utility environment.

Stakeholder Engagement & Communication
  • Act as a primary technical escalation point for program leadership, business owners, and senior stakeholders.
  • Translate complex architectural concepts into clear, business-aligned language for non-technical audiences.
  • Represent the architecture function in steering committees, program boards, vendor governance forums, and design authority meetings.
  • Build trust with business, technology, vendor, and executive stakeholders through clear communication, sound judgment, and decisive architecture leadership.
  • Mentor and guide junior architects, technical leads, and delivery teams across program workstreams.

Day-to-Day Responsibilities
  • Review SAP Service Cloud, NICE CXone, CIS, and integration designs for architecture alignment.
  • Facilitate design reviews, Architecture Review Boards, and technical decision sessions.
  • Challenge vendor proposals and ensure solutions are practical, scalable, secure, and aligned to business outcomes.
  • Maintain architecture documentation, integration blueprints, data flow diagrams, NFRs, and key design decisions.
  • Assess technical risks, change requests, defects, and design deviations.
  • Partner with SAP, NICE, SI partners, internal architects, business owners, and program teams to resolve open solution questions.
  • Support integration, testing, release readiness, and go-live preparation from an architecture assurance perspective.
  • Provide clear updates and recommendations to program leadership and senior stakeholders.

Required Qualifications
  • Deep hands-on experience with SAP Service Cloud (C4C), including service ticketing, case management, customer 360, field service processes, configuration, extensibility, and SDK-related considerations.
  • Deep hands-on experience with NICE CXone CCaaS, including omnichannel routing, IVR/IVA design, ACD, workforce management, analytics, APIs, CTI integration, and digital channel configuration.
  • Experience integrating NICE CXone with CRM platforms, especially SAP Service Cloud.
  • Experience designing stable integrations between modern cloud platforms and legacy customer information, billing, or CIS systems.
  • Strong enterprise integration architecture experience, including event-driven design, API gateway patterns, middleware, SAP BTP Integration Suite, MuleSoft, Dell Boomi, or equivalent platforms.
  • Strong understanding of non-functional requirements including security, scalability, availability, disaster recovery, resilience, performance, and supportability.
  • Proven experience as a client-side Solution Architect on large-scale, multi-vendor ERP, CRM, CCaaS, or customer transformation programs.
  • Experience establishing or participating in Architecture Review Boards, Design Authority functions, and architecture governance processes.
  • Experience producing enterprise-grade architecture artifacts, including SADs, HLDs, LLDs, integration blueprints, data flow diagrams, RACI models, NFR documentation, and key design decisions.
  • Experience managing technical risk registers and conducting architecture assurance reviews at major program milestones.
  • Strong communication skills with the ability to bridge technical and business audiences.
  • Ability to challenge senior vendor architects and consulting leads diplomatically but decisively.
  • Ability to work effectively in high-pressure environments where system stability, customer impact, and regulatory expectations are critical.

Preferred Qualifications
  • Energy and utilities sector experience.
  • Understanding of utility-specific processes such as meter-to-cash, outage management, field workforce dispatch, customer service operations, billing, customer data, and regulatory reporting.
  • Familiarity with EDL platforms and data exchange standards used in utility markets.
  • Understanding of Ofgem, AEMO, or equivalent regulatory frameworks as they relate to customer data and system change.
  • SAP Certified Application Associate certification in Service Cloud or related CX portfolio.
  • TOGAF, SABSA, or equivalent enterprise architecture certification.
  • Experience with NICE CXone Agent Assist, Virtual Agent, IVA, or WFM Advanced modules.
  • Exposure to Salesforce Service Cloud or other CRM platforms.
  • Experience with Agile or SAFe delivery at program scale.
  • Knowledge of cybersecurity frameworks such as ISO 27001 or NIST as applied to cloud customer experience platforms.

Core Competencies
  • SAP Service Cloud / C4C
  • NICE CXone CCaaS
  • Customer Transformation
  • CRM Architecture
  • Contact Center Architecture
  • Legacy CIS Integration
  • SAP BTP Integration Suite
  • Middleware Architecture
  • Event-Driven Architecture
  • API Gateway Patterns
  • CTI Integration
  • IVR / IVA Design
  • Omnichannel Routing
  • Customer 360
  • Enterprise Architecture Governance
  • Architecture Review Boards
  • Design Authority
  • Technical Risk Management
  • Non-Functional Requirements
  • Utility Customer Operations
  • Vendor Challenge / Vendor Governance

Ideal Candidate Profile
The ideal candidate is a senior, client-side Solutions Architect with deep hands-on expertise across SAP Service Cloud, NICE CXone, legacy CIS integration, and enterprise integration architecture. They should be confident leading architecture governance, challenging vendor designs, assessing technical risk, and translating complex architecture decisions into business-relevant guidance. The strongest candidates will bring utilities experience, customer transformation experience, and the ability to protect architecture integrity while keeping a large, multi-vendor program moving forward.

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