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Senior Call Center Representative Jobs in Dothan, AL

Westminster Communities of Florida

Desk Clerk

Bascom, FL · On-site

$15/hr

Jefferson Center is seeking to fill a part-time Desk Clerk position at our senior living community ... the call-out report. • Alerts Administrator to any unusual activity. • Follows and enforces ...

IQUASAR LLC

Senior Data Scientist

Fort Novosel, AL · Remote

Work with vector databases and graph databases for knowledge representation and retrieval ... Also, please let me know what time/number is best to call to discuss this great opportunity. In ...

Community Health Systems

Urology Physician

Dothan, AL · On-site

Call Coverage: Manage a 10-day/month call schedule, with locum support provided as we expand our ... center and is supported by a broad medical staff representing multiple specialties. Community ...

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Senior Call Center Representative information

See Dothan, AL salary details

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How much do senior call center representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for senior call center representative in Dothan, AL is $20.98, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.17 per hour, depending on experience, location, and employer.

What is a senior call center representative?

Senior Call Center Representatives are experienced customer service professionals who handle complex customer inquiries, resolve escalated issues, and provide guidance to junior staff. They typically have in-depth knowledge of company products, services, and procedures, enabling them to support both customers and team members effectively. In addition to answering calls, they may assist with training new employees, monitoring call quality, and implementing best practices to improve the customer experience.

What are the key skills and qualifications needed to thrive as a senior call center representative?

To thrive as a Senior Call Center Representative, you need in-depth knowledge of customer service principles, strong problem-solving abilities, and experience with call center operations, often supported by relevant experience or supervisory training. Familiarity with customer relationship management (CRM) software, call routing systems, and telephony platforms is typically required. Outstanding communication, patience, and leadership skills help you handle escalations and mentor junior staff. These skills are crucial to ensuring high customer satisfaction, efficient team support, and effective resolution of complex issues in a fast-paced environment.

What are some common challenges senior call center representatives face, and how can they effectively manage them?

Senior Call Center Representatives often encounter challenges such as handling escalated customer complaints, balancing high call volumes, and mentoring junior team members. To manage these effectively, it's important to develop strong communication and conflict resolution skills, stay organized, and remain calm under pressure. Leveraging experience to provide guidance to less-experienced colleagues and utilizing available technology and resources can also help streamline processes and improve overall team performance.

What is the difference between Senior Call Center Representative vs Call Center Agent?

AspectSenior Call Center RepresentativeCall Center Agent
Required CredentialsHigh school diploma, experience, possibly certifications in customer serviceHigh school diploma or equivalent, basic customer service skills
Work EnvironmentCall centers, customer service departmentsCall centers, customer support roles
Employer & Industry UsageCustomer service, technical support, salesCustomer support, inbound/outbound calls
Common Search & ComparisonMore experienced, higher responsibilitiesEntry-level, basic support

The main difference between a Senior Call Center Representative and a Call Center Agent is experience and responsibility. Senior representatives typically handle more complex issues, mentor new staff, and have a deeper understanding of products or services. Call Center Agents are usually entry-level, focusing on basic customer interactions. Both roles are essential in customer service environments, but the senior position involves greater expertise and leadership responsibilities.

What are the most commonly searched types of Call Center Representative jobs in Dothan, AL?

The most popular types of Call Center Representative jobs in Dothan, AL are:

What are popular job titles related to Senior Call Center Representative jobs in Dothan, AL?

For Senior Call Center Representative jobs in Dothan, AL, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Representative jobs in Dothan, AL look for?

The top searched job categories for Senior Call Center Representative jobs in Dothan, AL are:

What cities near Dothan, AL are hiring for Senior Call Center Representative jobs?

Cities near Dothan, AL with the most Senior Call Center Representative job openings:

Senior Call Center Representative jobs near you
Infographic showing various Senior Call Center Representative job openings in Dothan, AL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $43,631 per year, or $21 per hour.

Physician Obstetrics & Gynecology - Competitive Salary

Community Health Systems

Dothan, AL • On-site

$227K - $245K/yr

Other

Retirement

Re-posted 24 days ago

Community Health Systems rating

6.9

Company rating: 6.9 out of 10

Based on 276 frontline employees who took The Breakroom Quiz

454th of 898 rated healthcare providers

Job description

Flowers Hospital is assisting  EstrogenicA, an independent group in Dothan, AL. 

We are seeking a Board-Certified/Board-Eligible Obstetrician-Gynecologist to join our growing women’s health team. This opportunity combines an attractive minimum of 7 days of 24-hour call schedule per month with meaningful outpatient practice, surgical opportunities, and personalized mentorship from a DaVinci robotics–trained physician owner.

Practice Details & Highlights:

• Call: minimum of seven days of call a month with emphasis on a work life balance. More call coverage per month may be negotiated based on salary discussions.

• Outpatient Clinic: 4 clinic days per cycle dedicated to gynecology and outpatient women’s health, with opportunities to perform in-office procedures and earn surgical bonus compensation.

• Surgical Opportunities: Access to expand gynecologic service offerings at our Ambulatory Surgery Center (ASC) and work with DaVinci robotics at Flowers Hospital, alongside direct mentorship from our robotics-trained physician owner.

• Growth Track: Opportunities for professional growth in Medical Aesthetics, with training support to expand your scope of practice.

• Collaborative, team-based practice environment. Our practice is open to collaborating with family OB and Nurse midwives, allowing a better work life balance for the team that provides OB Services.

• Strong existing referral network and patient demand.

Responsibilities:

• Comprehensive obstetric and gynecologic practice including prenatal, intrapartum, postpartum, well-woman care, and gynecologic surgery.

• Surgical procedures in both ASC and hospital settings, including minimally invasive and robotic-assisted approaches.

• Support OB/GYN call coverage and collaborate with colleagues across the continuum of care.

• Pursue ongoing personal and professional development with supportive mentorship.

Qualifications:

• MD/DO with accredited OB/GYN residency.

• Board Certified/Board Eligible in Obstetrics & Gynecology.

• Eligible for unrestricted state licensure.

• Strong clinical and surgical skills, with enthusiasm to grow in robotic surgery and medical aesthetics.

Compensation & Benefits:

• Competitive salary with surgical bonus potential.

• Comprehensive benefits, malpractice coverage, CME, and retirement plan.

• Relocation assistance available.

• Mentorship with DaVinci robotics–trained physician owner and access to Flowers Hospital robotics program.

• Professional development support for expanded skills in aesthetics and ASC-based services.

 
About the Hospital

Flowers Hospital is a 235-bed acute care regional medical center located in Dothan, Alabama, serving patients across the Wiregrass region of southeast Alabama, southwest Georgia, and northwest Florida. The hospital provides comprehensive services, including 24-hour emergency care, intensive care, inpatient and outpatient surgery, diagnostic services, behavioral health, physical therapy and sports medicine, women’s services, maternity care, and nutritional counseling. Flowers Hospital has a long-standing role as a regional referral center and is supported by a broad medical staff representing multiple specialties.

Community

Dothan is located near the Alabama–Florida–Georgia border and is one of the most progressive cities in the Wiregrass region. The community offers a mild climate, affordable housing, low property taxes, and access to healthcare, education, shopping, and cultural amenities. Local attractions include the Dothan Area Botanical Gardens, outdoor recreation, and a growing regional economy.

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