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Senior Call Center Manager Jobs in Washington (NOW HIRING)

Window Nation

Senior Call Center Agent

Fulton, MD · On-site

$21/hr

Fulltime Senior Call Center Agent Window Nation is searching for a Fulltime Senior Call Center ... Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with ...

D-Rock Enterprises LLC

Call Center Manager

Manassas, VA · On-site

Advantage Septic Service is seeking an experienced, results-driven Call Center Manager who has successfully led Nextar-trained call center withing the home services industry. The ideal candidate ...

New

ActioNet

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet

Call Center Manager

Washington, DC

ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role and be the ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

ActioNet, Inc.

Call Center Manager

Washington, DC · On-site

Description ActioNet has an opportunity for a Call Center Manager requiring a Public Trust clearance in the Washington, D.C. metro area. Hybrid work is available. You will play a multifaceted role ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Window Nation is searching for a Fulltime Senior Call Center Agent to ensure the best quality ... Schedule and manage appointments for the sales team. * Demonstrate subject matter expertise with ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA · On-site

$70K - $100K/yr

Overview Call Center Manager (Onsite - Manassas, VA) Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

F.H. Furr

Call Center Manager (On-Site)

Manassas, VA

$100K/yr

Overview Call Center Manager (Onsite - Manassas, VA)Position Summary F.H. Furr is seeking an experienced Call Center Manager to lead and develop a team of customer service and booking agents at our ...

MedStar Health

Supervisor Call Center

Washington, DC · On-site

$49K - $87K/yr

About the Job Our call center has a leadership opportunity located at MedStar Georgetown University ... The position is also responsible for the inventory management distribution and maintenance of ...

Sparkbit 360

Call Center Agent

Washington, DC · On-site

$17 - $22.25/hr

Call Center Agent We are seeking a dedicated and motivated Call Center Agent to join our dynamic ... Document all customer interactions accurately in the customer relationship management (CRM) system

ITCON Services

Call Center Operator

Bethesda, MD · On-site

Join ITCON Services, a forward-thinking consulting firm delivering innovative technology and management solutions that exceed customer expectations. We are seeking dedicated Call Center Operators to ...

ROCS Grad Staffing

Be Seen First

Call Center Representative

Rockville, MD · On-site

$24 - $28/hr

Proficiency in using call center software and CRM systems. Ability to multitask and handle high ... call volumes efficiently. Problem-solving skills and attention to detail. Patience and the ability ...

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12-20 outbound representatives ...

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Senior Call Center Manager information

See Washington salary details

$32.3K

$110K

$206.7K

How much do senior call center manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for senior call center manager in Washington is $109,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,500.00 and $154,600.00 per year, depending on experience, location, and employer.

What is a senior call center manager?

A Senior Call Center Manager oversees the daily operations of a call center, ensuring efficiency, quality service, and customer satisfaction. They manage staff, implement policies, analyze performance metrics, and develop strategies to improve productivity. Additionally, they handle escalated issues, optimize workflows, and collaborate with other departments to enhance overall business performance. Strong leadership, communication, and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a senior call center manager?

To succeed as a Senior Call Center Manager, you need expertise in operations management, leadership, performance analysis, and customer service, often backed by a bachelor’s degree or equivalent experience. Familiarity with call center software (such as CRM platforms and workforce management tools) and relevant certifications like Six Sigma or COPC are highly valued. Outstanding interpersonal skills, effective communication, and the ability to motivate and coach teams help individuals excel in this role. These qualifications ensure efficient team performance, superior customer experiences, and the achievement of key organizational goals.

What are the typical challenges a senior call center manager might face?

Senior Call Center Managers often encounter challenges such as maintaining high service quality during periods of high call volume, managing diverse teams, and implementing new technologies or processes efficiently. Balancing customer satisfaction with operational efficiency requires strong decision-making and the ability to quickly resolve escalated issues. Additionally, adapting to rapidly changing business goals and regulatory requirements can be demanding. Success in this role relies on proactive problem-solving, effective team leadership, and a continuous focus on process improvement.

What are popular job titles related to Senior Call Center Manager jobs in Washington?

For Senior Call Center Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Senior Call Center Manager jobs in Washington look for?

The top searched job categories for Senior Call Center Manager jobs in Washington are:

What cities in Washington are hiring for Senior Call Center Manager jobs?

Cities in Washington with the most Senior Call Center Manager job openings:

Senior Call Center Manager jobs near you
Infographic showing various Senior Call Center Manager job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $109,976 per year, or $52.9 per hour.

Senior Call Center Agent

Window Nation

Fulton, MD • On-site

$21/hr

Other

Posted 5 days ago

Window Nation rating

8.9

Company rating: 8.9 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

2nd of 54 rated home improvement suppliers and fitters

Job description

Fulltime Senior Call Center Agent

Window Nation is searching for a Fulltime Senior Call Center Agent to ensure the best quality experience for every customer that wants to begin their purchasing journey. You will lead our homeowners through a scripted journey that will leave them excited to have scheduled an appointment with the 3rd largest window replacement company in the country! You will have the opportunity to lead your fellow Agents through coaching, training, and mentorship in addition to supporting management with various reporting requirements. Availability to work Morning Shifts, Evening Shifts, Weekend Shifts, and some holidays is required.

Core Responsibilities:

  • Make and receive over 30 phone calls per hour.
  • Participate in all available queue groups, including but not limited to: Outbound, SMS, Chat, Inbound, Canvass, Live Sets, Sales Support, etc.
  • Assist with the Confirmations process as needed and make executive decisions on lead eligibility by qualifying lead requirements.
  • Schedule and manage appointments for the sales team.
  • Demonstrate subject matter expertise with Call Center Policy and Procedure.
  • Exercise judgment and make timely decisions to promote smooth workflow.
  • Ensure maximum productivity by exceeding goals and objectives.
  • Maintain the lowest possible error rates by entering data into our system with the highest level of accuracy.
  • Answers questions, provides feedback, and actively supports other Agents by assisting in Home Ownership Chat, Assistance Chat, emails, etc.
  • Assists leadership with reports, projects, training, etc. as needed.
  • Lead by example in all matters, including but not limited to: Attendance, schedule adherence, key performance indicators, productivity, etc.
  • Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as needed.

Basic Qualifications:

  • High School Diploma, GED, or equivalent.
  • 1+ years of experience in a customer service-oriented or sales-oriented field.
  • 6+ months of experience in a call center environment.

Preferred Qualifications:

  • Proficiency with Microsoft Office Suite.
  • Experience with Dynamics 365 is a plus.
  • Someone with a "team first" approach who demonstrates a desire to lead, coach and train others.

$21 - $21 an hour

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