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Senior Call Center Analyst Jobs in Payson, UT (NOW HIRING)

NRG

Command Center Specialist

Lindon, UT · On-site

Summary: The Command Center Specialist, WFM will be responsible for ensuring all call center ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG

Command Center Specialist

Lindon, UT · On-site

Summary: The Command Center Specialist, WFM will be responsible for ensuring all call center ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

Nrg Bluewater Wind

Command Center Specialist

Lindon, UT · On-site

$55 - $75/hr

Summary: The Command Center Specialist, WFM will be responsible for ensuring all call center ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

NRG

Command Center Specialist

Lindon, UT

Summary: The Command Center Specialist, WFM will be responsible for ensuring all call center ... Strong analytical, problem-solving, and decision-making skills * Excellent verbal and written ...

SunPower

Senior Finance Manager

Orem, UT · On-site +1

$100K - $140K/yr

... analysis. This candidate will work closely with senior operations leadership to provide relevant financial insights into installation center performance across the US. This role will also be ...

SunPower Corporation

Senior Finance Manager

Orem, UT · On-site

$90 - $130/hr

... analysis. This candidate will work closely with senior operations leadership to provide relevant financial insights into installation center performance across the US. This role will also be ...

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All JobsCall Center Analyst JobsSenior Call Center Analyst JobsSenior Call Center Analyst Jobs in Payson, UT

Senior Call Center Analyst information

See Payson, UT salary details

$43.9K

$92.9K

$118.2K

How much do senior call center analyst jobs pay per year?

As of Sep 4, 2026, the average yearly pay for senior call center analyst in Payson, UT is $92,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,700.00 and $105,500.00 per year, depending on experience, location, and employer.

What does a senior call center analyst do?

A Senior Call Center Analyst is responsible for analyzing call center operations to improve efficiency and customer service quality. They review call data, monitor performance metrics, and identify trends or issues. Additionally, they may develop reports, recommend process improvements, and provide guidance to junior analysts or team leaders. Their goal is to enhance productivity, customer satisfaction, and operational effectiveness within the call center.

What are the key skills and qualifications needed to thrive as a senior call center analyst, and why are they important?

To thrive as a Senior Call Center Analyst, you need strong analytical skills, experience with workforce management, and a background in call center operations—often supported by a bachelor’s degree in business, IT, or a related field. Familiarity with call center software, CRM platforms, data analysis tools like Excel or Power BI, and relevant certifications such as Six Sigma or COPC are typically required. Exceptional problem-solving abilities, attention to detail, and effective communication skills help you collaborate with teams and drive operational improvements. These competencies are crucial for optimizing call center performance, enhancing customer satisfaction, and supporting data-driven decision-making.

How does a senior call center analyst typically collaborate with other departments to enhance customer service operations?

A Senior Call Center Analyst often works closely with teams such as IT, training, and quality assurance to analyze call data and identify areas for process improvement. They frequently participate in cross-functional meetings to discuss customer feedback trends and recommend actionable changes. By sharing insights and collaborating on solutions, they help ensure that customer service strategies are aligned across the organization, ultimately leading to improved customer satisfaction and operational efficiency.

What is the difference between Senior Call Center Analyst vs Call Center Supervisor?

AspectSenior Call Center AnalystCall Center Supervisor
CredentialsTypically requires a bachelor’s degree and call center experienceRequires similar credentials, often with leadership or supervisory training
Work EnvironmentFocuses on data analysis, reporting, and process improvementOversees daily operations, manages staff, and ensures service quality
Employer UsageUsed in customer service, technical support, and sales centersCommonly found in call centers with team management responsibilities

The main difference is that a Senior Call Center Analyst primarily analyzes data and improves processes, while a Call Center Supervisor manages staff and oversees daily operations. Both roles require similar credentials and are integral to call center success, but they focus on different aspects of call center management.

What cities near Payson, UT are hiring for Senior Call Center Analyst jobs?

Cities near Payson, UT with the most Senior Call Center Analyst job openings:

Senior Call Center Analyst jobs near you
Infographic showing various Senior Call Center Analyst job openings in Payson, UT as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 21% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $92,869 per year, or $44.6 per hour.

Operations Specialist II - Call Center

Aldridge Pite LLP

Orem, UT • On-site

$14.50 - $18.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Remote Work from Home!

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

Purpose:

The customer service representative is responsible for answering inquiries and obtaining information for clients, customers, and interested parties. The representative will also serve as a contact for the customer service inbox for general inquires and assist with client system administrative activities. 


Specific Duties and Responsibilities:

  • Hours 11:30 to 8:00PM EST
  • Answer telephone, screen and direct calls 
  • Provide foreclosure related information to callers
  • Review and respond to client requests in a professional and timely manner
  • Reply or forward general customer service emails
  • Communicate with team members and clients regarding inquiries within the client systems
  • Create/Delete/Reset Client system logins
  • Extensive communication with clients and borrowers via phone

Basic Requirements:

  • Associated Degree Required, Bachelor’s Degree Preferred
  • Law firm or call center experience preferred
  • Must possess excellent ability to communicate with all clients 
  • Knowledge of computers and relevant software applications
  • Knowledge of customer service principles and practices 
  • Professional Personal Presentation
  • Overall positive attitude and willingness to adapt to change
  • Must possess the ability to demonstrate a sense of urgency in appropriate situations

General Competency Factors: 

  • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
  • Must possess strong written and verbal communications skills.
  • Must provide excellent customer service to internal and external customers
  • Identifies and solves issues in a timely manner.
  • Must be a team player and willing to help others in their department whenever necessary.
  • Must be extremely organized and be able to multi-task.
  • Conscientious with respect to work completion, deadlines, time management and attendance.
  • Takes initiative in face of obstacles and identifies what needs to be done and takes action.
  • Demonstrates commitment to Firm’s vision, mission, and core values.
  • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
  • Develops professional relationships and builds rapport with others.
  • Overall good work ethic and willingness to adapt to change.

In addition to remote work for most positions, we offer a comprehensive benefit program including:  

  • Company Paid Life and Disability Insurance plans 
  • Medical, Dental and Vision Plans with Prescription coverage
  • 401K Retirement Savings Plan
  • Flexible scheduling (within reason, depending on position)
  • Generous PTO plan for all full-time employees
  • Full equipment station at no cost for remote employees, including dual monitors
  • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing
  • Wellness programs and employee discounts
  • Learning and development training opportunities for both personal and professional growth
  • And so much more!

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.