The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for ... Comfortable troubleshooting browser-based applications using developer tools. * Excellent written ...
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for ... Comfortable troubleshooting browser-based applications using developer tools. * Excellent written ...
Technical Training Manager - AWS Data Center Operations , AWS DC Learning
Hamlet, NC · On-site
$137K/yr
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists ... applications experience - 3+ years of direct people management, including managing managers or ...
Technical Training Manager - AWS Data Center Operations , AWS DC Learning
Hamlet, NC · On-site
$137K/yr
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists ... applications experience - 3+ years of direct people management, including managing managers or ...
Senior Applications Engineer information
See Rockingham, NC salary details
$58.5K - $67.2K
0% of jobs
$67.2K - $75.9K
4% of jobs
$75.9K - $84.6K
7% of jobs
$91.4K is the 25th percentile. Wages below this are outliers.
$84.6K - $93.3K
17% of jobs
$93.3K - $101.9K
15% of jobs
The median wage is $106K / yr.
$101.9K - $110.6K
14% of jobs
$118.6K is the 75th percentile. Wages above this are outliers.
$110.6K - $119.3K
19% of jobs
$119.3K - $128K
12% of jobs
$128K - $136.7K
6% of jobs
$136.7K - $145.4K
3% of jobs
$145.4K - $154.1K
2% of jobs
$58.5K
$108.6K
$154.1K
How much do senior applications engineer jobs pay per year?
As of Sep 1, 2026, the average yearly pay for senior applications engineer in Rockingham, NC is $108,601.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,900.00 and $121,700.00 per year, depending on experience, location, and employer.
What does a senior applications engineer do?
A Senior Applications Engineer is responsible for designing, developing, and supporting software applications tailored to meet client or business requirements. They collaborate with cross-functional teams to understand user needs, troubleshoot complex software issues, and provide technical guidance throughout the application lifecycle. Additionally, they may mentor junior engineers, help optimize existing systems, and ensure that applications are scalable and secure. Their role often bridges the gap between technical development and customer or business objectives.
What are the key skills and qualifications needed to thrive as a senior applications engineer?
To thrive as a Senior Applications Engineer, you need advanced expertise in software development, systems design, and troubleshooting, typically supported by a degree in engineering or computer science. Proficiency with programming languages (such as Java, C++, or Python), cloud platforms, and familiarity with tools like Git and CI/CD pipelines are commonly required, along with relevant certifications. Strong problem-solving abilities, effective communication, and project management skills help you collaborate with cross-functional teams and deliver tailored solutions for clients. These skills are crucial for ensuring robust, scalable applications that meet business needs and drive innovation.
How does a senior applications engineer typically collaborate with cross-functional teams on complex projects?
Senior Applications Engineers often work closely with product managers, software developers, and quality assurance teams to deliver tailored solutions for clients. They act as technical liaisons, translating customer requirements into system specifications and ensuring seamless integration with existing platforms. Effective communication and project management skills are essential, as these engineers may lead technical discussions, provide mentorship to junior engineers, and coordinate troubleshooting efforts across departments to meet project deadlines.
What is the difference between Senior Applications Engineer vs Applications Engineer?
| Aspect | Senior Applications Engineer | Applications Engineer |
|---|---|---|
| Required Credentials | Bachelor's degree in engineering or related field; 3+ years experience; certifications like PMP or relevant technical certifications | Bachelor's degree in engineering or related field; 1-3 years experience; technical certifications optional |
| Work Environment | Designs, tests, and implements solutions; collaborates with sales and engineering teams | Supports clients by demonstrating products, troubleshooting, and providing technical assistance |
| Employer & Industry Usage | Used in manufacturing, tech, and engineering firms for complex solutions | Common in tech, manufacturing, and industrial sectors for client support roles |
The main difference is experience level and responsibilities. Senior Applications Engineers handle complex projects and lead technical solutions, while Applications Engineers focus on supporting clients and product demonstrations. Both roles require technical knowledge, but the senior position demands more experience and leadership skills.
What cities near Rockingham, NC are hiring for Senior Applications Engineer jobs?
Cities near Rockingham, NC with the most Senior Applications Engineer job openings:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 22 days ago
Job description
EnrollHere is on a mission to make healthcare enrollment simple, transparent, and accessible for everyone. We partner with organizations nationwide to deliver streamlined technology and exceptional customer experiences, ensuring members can access the coverage they need with confidence. Our fully remote team thrives on collaboration, innovation, and a shared commitment to improving the enrollment journey for all.
The Technical Support Specialist is a senior member of the EnrollHere Support team, responsible for owning frontline support quality, mentoring teammates, and serving as the primary escalation point for technical and workflow-related issues. This role is ideal for someone who has hands-on Intercom experience, understands modern ticketing systems, and enjoys balancing customer-facing support with operational leadership. You'll work closely with Product, Engineering, and Operations to improve support workflows and customer experience.
Responsibilities- Serve as the primary escalation point for complex Tier 2-3 issues involving platform workflows, integrations, dialer tools, and account configurations.
- Respond to high-impact agent, partner, and internal inquiries via Intercom (chat & email) with speed, clarity, and empathy.
- Ensure SLA adherence and consistent response quality across active conversations.
- Identify patterns in support issues and proactively recommend solutions.
Support Leadership & Enablement
- Act as a day-to-day lead for the support function, helping unblock teammates and setting quality standards.
- Review tickets for accuracy, tone, and technical correctness.
- Assist with onboarding and ramping new support hires.
- Contribute to and refine support macros, workflows, and automations in Intercom.
Technical Troubleshooting
- Diagnose browser-based issues using developer tools, console logs, cookies, network requests, and basic HTML/CSS inspection.
- Clearly document bugs, edge cases, and reproduction steps for Engineering.
- Partner with Product and QA to validate fixes and communicate resolutions back to users.
Documentation & Process Improvement
- Own and improve internal and external documentation using Notion and Intercom Articles.
- Identify gaps in onboarding, help content, and self-service resources.
- Help scale support operations by improving workflows, tagging, reporting, and escalation paths.
- Own and scale technical support operations, including escalations, workflow optimization, and Intercom efficiency.
- Improve documentation, onboarding flows, and self-service resources to reduce repeat issues.
- Act as a strong technical liaison between Support, QA, and Engineering to improve issue resolution and product feedback loops.
Requirements
- 2-4 years of experience in technical support, customer support, or a similar role.
- Strong hands-on experience with Intercom (Inbox, Articles, automations, macros).
- Experience working in a ticket-based support environment (Intercom, Zendesk,
- Freshdesk, Jira Service Management, etc.).
- Comfortable troubleshooting browser-based applications using developer tools.
- Excellent written communication and a calm, customer-first mindset.
- Proven ability to manage multiple priorities in a fast-paced, remote environment.
Benefits
We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future:
- Medical: 4 United Healthcare medical plans (including an HSA option)
- Dental: 3 dental plans (Aetna and MetLife)
- Vision: 2 Aetna vision plans
- Wellness & Mental Health: 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription
- Ancillary Coverage: 4 ancillary plans and supplemental life insurance
- Retirement: 401(k) with a 4% match (after a 90-day exclusionary period)
- PTO & Flexibility: Generous PTO and remote work support
- Growth: Learning stipends and opportunities for professional development