Job Type
Full-time
Description
Seattle, WA Volvo Premium luxury brand Hospitality Veterans encouraged to apply Income Potential $50,000 - $120,000+ annually
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.
At Volvo Cars Seattle, you're representing a brand built on safety, thoughtful design, and a genuine respect for people. It's the right home for a senior advisor who takes their craft seriously.
WHAT YOU'LL DO
โข Own a portfolio of guest relationships - delivering consistent, high-quality service experiences that earn trust and drive return visits
โข Serve as the primary point of contact from write-up to delivery, communicating with clarity, accuracy, and care
โข Translate complex repair information into transparent, confident recommendations guests can act on
โข Build accurate estimates, present additional service needs, and follow through on every commitment
โข Partner with technicians and service management to keep workflow moving efficiently and on schedule
โข Set the standard on the service drive - modeling professionalism, hospitality, and accountability for the team
โข Maintain high CSI and NPS scores through disciplined follow-up, proactive communication, and genuine guest care
โข Maintain accurate records in the DMS and uphold all documentation and compliance standards
WHAT WE'RE LOOKING FOR
โข 3+ years of service advisor experience in a franchised dealership - luxury or import brand experience a strong plus
โข Demonstrated history of high CSI and NPS scores - you have the numbers to back it up
โข Strong service sales performance - you understand that recommending the right services is an act of hospitality, not a hard sell
โข A reputation for longevity and stability - you invest in your team and your guests for the long term
โข Clear, composed communicator who builds lasting trust with guests, technicians, and managers alike
โข Volvo or European brand experience preferred - not required
โข Reynolds & Reynolds experience preferred
โข Valid driver's license with a clean driving record
โข A hospitality mindset - you've built a career on doing right by guests, and it shows
WHAT WE OFFER
โข Income potential of $50,000 - $120,000+ annually
โข Medical, dental, and vision insurance
โข Life insurance and supplemental coverage options
โข Paid time off and paid holidays
โข Paid manufacturer and product training
โข A clear path for senior advisors who want to grow into service management and beyond
โข Employee vehicle purchase and service discounts
โข A stable, high-performing team culture built on standards, accountability, and genuine care
WHY VOLVO CARS SEATTLE
โข Volvo guests are loyal, informed, and value relationships - the kind of guest base a senior advisor thrives with
โข Seattle is a premium market with high expectations - and a team that consistently meets them
โข Swickard is one of the fastest-growing dealer groups in the country - ranked Top 5 in North America for reputation in the automotive industry
โข We're building for the long term - the right people here have room to grow, lead, and make their mark
โข Our HEART values - Honor, Engage, Anticipate, Respond, Thank - aren't just words. They're how we operate every day
โข Leadership that respects your experience, supports your performance, and invests in your future
This is a seat for someone who has earned it.
Volvo Cars Seattle is a store with a loyal guest base, a premium brand, and a leadership team committed to building something lasting. We're not looking for someone to fill a role - we're looking for a senior advisor who wants to plant a flag, grow with a winning team, and do the best work of their career.
If that's you - we'd like to meet you.
Salary Description
50k - 120k+ OTE yearly