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Self Service Jobs in Texas (NOW HIRING)

Field Service Technician

Dallas, TX · On-site

$18 - $33/hr

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Field Service Technician

Austin, TX · On-site

$18 - $33/hr

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Field Service Technician

Dallas, TX · On-site

$18 - $33/hr

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Field Service Technician

Austin, TX · On-site

$18 - $33/hr

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Field Service Technician

Austin, TX · On-site

$18 - $33/hr

Self-Service Kiosks * Point-of-Sale and Retail Transaction Devices * Servers and Networking Hardware * Other OEM banking and retail automation equipment Technicians are trained on multi-vendor ...

Senior Service Design Analyst

Plano, TX · On-site

$84K - $111K/yr

Partner with Product and Technology teams to translate member pain points into platform improvements, self-service enhancements, and AI-powered deflection strategies * Develop and maintain process ...

Senior Service Design Analyst

Plano, TX · On-site

$84K - $111K/yr

Partner with Product and Technology teams to translate member pain points into platform improvements, self-service enhancements, and AI-powered deflection strategies * Develop and maintain process ...

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Showing results 1-20

Self Service information

What is the difference between Self Service vs Customer Service Representative?

AspectSelf ServiceCustomer Service Representative
Required credentialsBasic computer skills, sometimes certifications in softwareHigh school diploma, communication skills, sometimes certifications in customer service
Work environmentOnline platforms, kiosks, remoteCall centers, retail stores, offices
Employer and industry usageRetail, banking, telecom, e-commerceRetail, telecom, banking, hospitality

Self Service involves customers using digital tools or kiosks to perform tasks independently, reducing direct interaction. Customer Service Representatives provide direct assistance through calls or in-person interactions. Both roles are essential in customer support, but Self Service emphasizes automation and self-help options, while Customer Service Representatives focus on personalized support.

What are some common challenges faced by professionals in self-service roles, and how can they be addressed?

Professionals in self-service roles, such as those managing self-checkout kiosks or digital support platforms, often encounter challenges related to troubleshooting technical issues and assisting customers who may be unfamiliar with the technology. To address these challenges, it's important to remain patient, communicate clearly, and stay up-to-date with training on new systems or updates. Additionally, collaborating closely with IT and customer service teams helps ensure that issues are resolved quickly and that the customer experience remains positive.

What is a self service job?

Self service jobs are positions that involve assisting customers in utilizing self-service technologies or processes, such as kiosks, checkouts, or online platforms, to complete transactions or access services independently. Employees in these roles may help customers navigate self-service systems, troubleshoot issues, and ensure a smooth experience. Common industries with self service jobs include retail, hospitality, banking, and transportation. These positions require strong customer service skills and the ability to provide technical support.

What are the key skills and qualifications needed to thrive as a self service specialist?

To thrive as a Self-Service Specialist, you need knowledge of customer service principles, problem-solving aptitude, and familiarity with self-service technologies, often supported by a high school diploma or equivalent. Experience with CRM systems, self-service kiosks, and ticketing platforms is commonly required. Strong communication, patience, and adaptability help you support users and resolve issues effectively. These skills ensure smooth customer interactions, maximize system efficiency, and enhance overall user satisfaction.
What are popular job titles related to Self Service jobs in Texas? For Self Service jobs in Texas, the most frequently searched job titles are:
What cities in Texas are hiring for Self Service jobs? Cities in Texas with the most Self Service job openings:
Infographic showing various Self Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Senior Software Engineer - Self Service Automation

General Motors

Austin, TX • On-site

$103K - $135K/yr

Full-time

Re-posted 23 days ago


General Motors rating

8.2

Company rating: 8.2 out of 10

General Motors

Based on 306 frontline employees who took The Breakroom Quiz

7.4

Company rating compared to similar companies: 7.4 out of 10

Automakers average

Based on 6,272 frontline employees who took The Breakroom Quiz


Job description

Job Description
The Role
The Enterprise SaaS & AI (SAI) organization delivers critical technology platforms and services that power GM Software & Services and the broader GM IT ecosystem. Within SAI, the Self-Service Automation Tools team builds day-two automation for systems administrators and application teams-automating complex operational activities such as patching, release management, automated application restarts, password rotations & management, and enterprise-scale orchestration. Our platforms have already transformed how IT operates at GM-reducing manual effort, improving security, and increasing reliability at scale. We're just getting started. We're looking for a senior, high-impact engineer with modern cloud development experience and a passion for automation to help shape the next phase of our platform and capabilities.
As a Sr Software Engineer, you will be a technical owner of GM's self-service automation platforms, responsible for designing, building, and operating scalable automation solutions used across the enterprise. You'll partner closely with application teams, security, and platform stakeholders to deliver secure, reliable, and intuitive self-service experiences-while reducing operational toil and improving compliance. This role combines hands-on engineering, architectural leadership, and operational ownership. You'll work alongside a team of experienced engineers and help foster a culture of engineering excellence, innovation, accountability, and inclusivity.
What You'll Do
  • Design, build, and operate enterprise-scale self-service automation platforms that improve IT efficiency and security.
  • Lead the architecture and design of complex, distributed, cloud-native systems.
  • Develop secure, scalable microservices and user-friendly front-end experiences supporting automation use cases such as:
    • Automated password rotations and management
    • Patching and release management
    • Application start/stop/restart workflows
    • End-to-end automation orchestration
  • Implement AI-assisted workflows and intelligent automation to expand self-service capabilities and reduce support demand.
  • Establish and enforce coding standards, best practices, and architectural patterns.
  • Instrument and observe production systems using logging, metrics, and tracing to ensure reliability and performance.
  • Own Tier 2/3 operational responsibilities, including on-call support, incident response, troubleshooting, and root-cause analysis.
  • Proactively improve system reliability, availability, and resiliency.
  • Monitor platform adoption and effectiveness; define KPIs and produce usage and impact reporting for leadership.
  • Collaborate closely with Security & Compliance, DevOps, product, and engineering teams.
  • Participate in Agile planning and maintain high-quality technical documentation.
  • Evaluate and introduce new tools and technologies to improve platform capabilities and developer productivity.
  • Mentor junior engineers through code reviews, design guidance, and technical leadership.

Your Skills & Abilities (Required Qualifications)
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
  • 7+ years of professional software engineering experience.
  • Strong proficiency in Java and .NET, with experience building production-grade systems.
  • Hands-on experience building end-to-end cloud-native applications, including deployment to Kubernetes and OpenShift.
  • Deep understanding of microservices architecture and distributed systems.
  • Full-stack development experience and strong CI/CD practices.
  • Experience with relational and non-relational databases, including schema design.
  • Solid foundation in software engineering fundamentals (design patterns, data structures, algorithms).
  • Experience working in Agile development environments.
  • Strong communication skills with the ability to translate requirements into scalable solutions.
  • Proven ability to debug complex systems, manage incidents, and drive root-cause analysis.
  • Ability to work independently, manage multiple priorities, and collaborate across teams.
  • Demonstrated ownership of technical projects from design through production.

What Can Give You a Competitive Advantage (Preferred Qualifications)
  • Front-end: JavaScript, HTML/CSS, Angular, Node.js
  • Back-end: Java (Spring Boot), .NET Core / C#
  • Databases: SQL, PostgreSQL
  • Cloud & Platform: Kubernetes, OpenShift
  • Build & CI/CD: Maven, Git/GitHub, Artifactory, automated pipelines
  • Observability: OpenTelemetry, DataDog, ELK, distributed caching, metrics and tracing
  • API management experience
  • ServiceNow integration experience (including Flow Designer or orchestration)
  • Strong understanding of enterprise security best practices and compliance
  • Experience with hybrid cloud and enterprise automation platforms
  • Familiarity with enterprise identity, credential management, and security automation
GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).This role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.This job may be eligible for relocation benefits.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Working at General Motors


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About General Motors

Sourced by ZipRecruiter

General Motors is a company with global scale and capabilities, headquartered in Detroit, Michigan, with employees around the world. The company employs over 165,000 people, serves six continents, operates across 22 time zones, and has a diverse workforce speaking 75 languages1. GM’s vision is to drive the world forward by pioneering innovations that move and connect people to what matters. The company is working towards an all-electric future with its new Ultium Platform and is pushing transportation options beyond our wildest imaginations with autonomous vehicles. GM is also committed to becoming the most inclusive company in the world.

Industry

Transportation equipment manufacturing

Company size

10,000+ Employees

Headquarters location

Detroit, MI, US

Year founded

1908