Security Operations Manager Jobs in Tulsa, OK (NOW HIRING)

Description

This is an in-house/proprietary position that is eligible for benefits and paid time off. The ultimate parent organization of 918 Security, LLC is the George Kaiser Family Foundation ("GKFF"). The Security Supervisor will oversee assigned security to protect all GKFF areas of responsibility in the Tulsa Arts District including Guthrie Green, Low Down Jazz Club, Fly Loft, the Woody Guthrie Center, the Bob Dylan Center, Tulsa Artists Fellowship offices and studios, and any other property that may be acquired or managed by GKFF in and around the Arts District. The Security Supervisor may also manage and/or implement security protocols related to the storage of confidential information and documents for 918 Security, LLC. The supervisor may be assigned to a specific shift and may also work flexible hours and manage various projects according to the needs of the department. The supervisor manages and trains security officers who patrol and respond to security incidents and other calls for service. Supervisors ensure that security officers complete incident reports as needed. The Security Supervisor reports to the Security Manager.

Essential Functions (Including, but not limited to):

• Conducts all activities in alignment with principles and integrity of GKFF.
• Interviews and trains security staff.
• Oversees the daily workflow, schedules, and assignments of security staff including security officers and dispatchers.
• Supervise, assign and evaluate the activities of shift personnel, ensuring adherence to department and security policies and procedures.
• Plan daily assignments and conduct daily briefing for security operations.
• Assess shift personnel and equipment needs.
• Monitor shift operations and work to resolve problems as they arise. Delegate specific tasks to security officers and inform the Security Manager and Security Supervisors regarding potential problems/issues and recommend possible solutions.
• Evaluate, counsel and mentor shift personnel on job performance. Conduct staff performance evaluations annually and mentor security officer as needed.
• Prepares and conducts training for new hires and current staff, including training on policies and procedures and all related safety and security topics.
• Review security officer reports for authenticity and accuracy.
• Performs other duties as assigned.
• Follow all applicable procedures, policies and regulations relating to the safe and lawful carrying, handling, care, security and use of firearms

Duties/Responsibilities:

• Provides and/or implements security and security protocols for all assigned facilities and information systems.
• Takes proactive steps to provide a safe and secure working environment to team members and guests.
• Conducts regular walk-throughs and security inspections for assigned facilities.
• Direct personnel involved in establishing and maintaining all security and property protection programs.
• Establish operational procedures for activities such as guarding and patrolling physical property, orienting and monitoring of personnel involved, and investigation of security related incidents.
• Confer with representatives of local government to ensure cooperation and coordination of relevant activities with law enforcement agencies.
• Ensure excellent customer service by responding to customer requirements, expectations, and needs
• Responsibilities include, but are not limited to: training team members, planning, assigning, and directing work; addressing complaints and resolving problems.
• Assuming the duties and responsibilities of the Manager, or as assigned by the Manager.

Requirements

Skills and Experiences:

• Extensive knowledge of security protocol and procedures.
• Excellent management and supervisory skills.
• Knowledge of verbal and non-verbal tactics to safely de-escalate volatile situations and communicate with all individuals.
• Strong written communication skills, including the ability to write accurate and detailed reports.
• Knowledge of security practices used in safeguarding persons and property. This includes a high degree of knowledge and skill in communications, access, alarms, and camera systems.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential information.
• Proficient with Microsoft Office Suite or related software.

Physical Requirements:

• Work environment: while performing the duties of this job, the employee may be exposed to weather conditions varied from very hot to very cold based on season. The noise level greatly varies based on attendance, programming, and location.
• Must be able to provide walking patrol of large areas of the area of responsibility without accommodation.
• Must be able to respond quickly to calls for service and emergencies.
• Must be able to walk/stand for long periods of time.
• The ability to frequently lift 50 pounds individually, and 100 pounds with assistance.

Computer Proficiency:

• Strong computer skills and proficiency with Microsoft Office suite.

Qualifications:

• Three years related leadership experience; or equivalent combination of education and experience.
• Current Phase IV CLEET Armed License prior to offer of employment.

Safety-Sensitive:

• This is a safety-sensitive position. Applicants, regardless of whether they are a medical marijuana licensee, must receive a negative result on a 10-panel, pre-placement drug screening to include THC, prior to beginning work.