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Security Operations Dispatcher Jobs in Mount Prospect, IL

Pace Suburban Bus

Dispatcher and Supervisor

Waukegan, IL · On-site

$50K - $110K/yr

Supervision encompasses all field operations including: * Investigating accidents and passenger ... security checks at transit centers and park-n-rides. Dispatch functions include: * IBS supervision ...

MARS Solutions Group

Operations Specialist

Chicago, IL · On-site

They are known to respect a traditional work week and often extend contracts for added job security ... Support dispatch operations, including responding to urgent operational needs and coordinating ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

loomis

Operations Supervisor

Burr Ridge, IL · On-site

Oversight and coordination of armored and ATM routes and dispatch. This may require going on route ... Security of cargo and terminal through training, monitoring, and enforcement of policies and ...

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Security Operations Dispatcher information

See Mount Prospect, IL salary details

$10

$19

$26

How much do security operations dispatcher jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for security operations dispatcher in Mount Prospect, IL is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.01 per hour, depending on experience, location, and employer.

What does a security operations dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What are the key skills and qualifications needed to thrive as a security operations dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by security operations dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

Is it hard to get hired as a security operations dispatcher?

Getting hired as a security operations dispatcher typically requires relevant experience, good communication skills, and knowledge of security systems or dispatch software. Employers often look for certifications such as CPR or security training, and the role may involve shift work, including nights and weekends. While competition can vary, having specialized skills can improve your chances of employment in this field.

What is the role of a security operations dispatcher?

A security operations dispatcher is responsible for monitoring security systems, receiving and prioritizing incident reports, and coordinating responses with security personnel or emergency services. They often use communication tools like radios or computer-aided dispatch systems and require strong communication skills and knowledge of security protocols.
Security Operations Dispatcher jobs near you

Dispatcher and Supervisor

Pace Suburban Bus

Waukegan, IL • On-site

$50K - $110K/yr

Full-time

Re-posted 25 days ago

Key responsibilities

  • Investigate accidents, passenger incidents, and assist with vehicle breakdowns.

  • Monitor the performance of Bus Operators and supervise field operations including fixed route service and special events.

  • Coordinate bus routes, operate radio and IBS systems, respond to calls, and generate dispatch paperwork.

Job description


Job Description:
Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including:
  1. Investigating accidents and passenger incidents and assisting with vehicle breakdowns.
  2. Monitoring the performance of Bus Operators to ensure that fixed route service is provided and that Bus Operators perform in accordance with Pace standards.
  3. Performing field supervision of Pace fixed route service, special events, and other activities; and performing security checks at transit centers and park-n-rides.

Dispatch functions include:
  1. IBS supervision and coordination of bus routes and Bus Operators.
  2. Maintaining work assignment board on a daily basis.
  3. Operating and monitoring radio and IBS; responding to calls.
  4. Coordinating detours and notifying proper authorities in emergencies, breakdowns, or upon Bus Operator's request.
  5. Operating a bus when required.
  6. Generating and maintaining dispatch paperwork.
  7. Answering telephone calls and responding to inquiries.
  8. Performing other duties as assigned or required.

The performance of these duties may be required at any time of the day and night, any day and night of the week. This is a safety sensitive position and subject to random drug and alcohol testing.
Qualifications
Age:
Must be 21 years of age or older.
Education:
Must have at minimum a high school diploma or equivalency.
Experience:
Must have at least 3 years' experience in transportation with a good work record, including attendance history; supervisory experience is preferred.
Certifications:
Must have or be able to obtain (within 6 months of being hired) a valid Class "B" Commercial Driver's License with air brake and passenger endorsements, and have, or obtain (within 6 months of being hired) a DOT card.
Proficiencies:
Must have knowledge of the service area, particularly routes that originate from this facility.
Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint.
Must possess and demonstrate excellent interpersonal skills: good written and verbal communication skills.
Must be able to maintain professional composure when confronted with difficult situations; and make quick and accurate decisions.
Must be able to handle confidential and/or sensitive information in a professional manner.
Physical Requirements:
This role requires sitting for extended periods, typing on a computer, and attending meetings.
Working Conditions:
This position is based on an office setting, with standard office equipment, including a computer, phone, and desk space.
The business needs of Pace may require operating a bus in all weather conditions and being exposed to inclement weather.
This position is not eligible for a hybrid work schedule or remote work.
Salary:
Full Salary Range: $50,467-$110,273
Midpoint: $80,370
Anticipated Starting Salary Range: $65,418-$80,370
Pace provides full pay ranges so candidates can consider their long-term growth potential.
BENEFITS SUMMARY
About Us
Pace, the Suburban Bus Division of the Regional Transportation Authority ("Pace"), was established to aid and assist public transportation in the six-county northeastern Illinois area consisting of Cook, DuPage, Kane, Lake, McHenry, and Will Counties.
As an equal opportunity employer, Pace seeks to employ qualified personnel in all job classifications and to provide equal opportunities in a manner that will not discriminate against any person because of actual or perceived race, color, religion, sex, age, national origin, ancestry, pregnancy, marital or civil union status, citizenship status, disability, military or veteran status, sexual orientation, gender identity or expression, order of protection status, childbirth, medical conditions related to pregnancy or childbirth, genetic information, or any other protected characteristic defined under applicable law.
Thank you for your interest in Pace. If you are having difficulty completing this application or require other assistance, please contact Devlin Collins at devlin.collins@pacebus.com.

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