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Security Operations Dispatcher Jobs in Mount Prospect, IL

Element Critical

Operations Technician

Wood Dale, IL · On-site

Perform Site Security functions, including visitor site access check in, badge processing and ... Monitor NetSuite case queues, dispatch and acknowledge customer requests. * Monitor and acknowledge ...

S&C

Armed Security Officer- 2nd Shift

Chicago, IL · On-site

$49K - $61K/yr

As a Security Officer, you'll be crucial in ensuring smooth operations and supporting our diverse ... Operate communication systems by serving as radio dispatchers and telephone switchboard operators ...

S&C

Armed Security Officer- 3rd Shift

Chicago, IL · On-site

$49K - $61K/yr

As a Security Officer, you'll be crucial in ensuring smooth operations and supporting our diverse ... Operate communication systems by serving as radio dispatchers and telephone switchboard operators ...

S&C

Armed Security Officer- 1st Shift

Chicago, IL · On-site

$49K - $61K/yr

As a Security Officer, you'll be crucial in ensuring smooth operations and supporting our diverse ... Operate communication systems by serving as radio dispatchers and telephone switchboard operators ...

Element Critical

Operations Technician

Wood Dale, IL · On-site

Perform Site Security functions, including visitor site access check in, badge processing and ... Monitor NetSuite case queues, dispatch and acknowledge customer requests. * Monitor and acknowledge ...

Menzies Aviation

Dispatcher-Fuel Farm

Chicago, IL · On-site

Responsible for dispatching work assignments to a group engaged in fuel system maintenance ... operations, in accordance with the highest possible standards of health, safety, security and all ...

Menzies Aviation

Dispatcher-Fuel Farm

Chicago, IL · On-site

Responsible for dispatching work assignments to a group engaged in fuel system maintenance ... operations, in accordance with the highest possible standards of health, safety, security and all ...

Menzies Aviation

Dispatcher-Fuel Farm

Chicago, IL · On-site

Responsible for dispatching work assignments to a group engaged in fuel system maintenance ... operations, in accordance with the highest possible standards of health, safety, security and all ...

Pace Suburban Bus

Dispatcher and Supervisor

Waukegan, IL

$50K - $110K/yr

Supervision encompasses all field operations including: * Investigating accidents and passenger ... security checks at transit centers and park-n-rides. Dispatch functions include: * IBS supervision ...

Pace Suburban Bus

Dispatcher and Supervisor I (2)

Elgin, IL · On-site

$50K - $110K/yr

Supervision encompasses all field operations including: * Investigating accidents and passenger ... security checks at transit centers and park-n-rides. Dispatch functions include: * IBS supervision ...

Pace Suburban Bus

Dispatcher and Supervisor I (2)

Elgin, IL · On-site

$50K - $110K/yr

Supervision encompasses all field operations including: * Investigating accidents and passenger ... security checks at transit centers and park-n-rides. Dispatch functions include: * IBS supervision ...

Emergency 24 Inc

Operations Shift Manager

Des Plaines, IL · On-site

$60 - $80/hr

... in security management, criminal justice, or related field preferred.Minimum 3-5 years of experience in an alarm monitoring center, dispatch center, or similar operations environment.At least 1-2 ...

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All JobsSecurity Operations Dispatcher JobsSecurity Operations Dispatcher Jobs in Mount Prospect, IL

Security Operations Dispatcher information

See Mount Prospect, IL salary details

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$26

How much do security operations dispatcher jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for security operations dispatcher in Mount Prospect, IL is $19.31, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.01 per hour, depending on experience, location, and employer.

What does a security operations dispatcher do?

A Security Operations Dispatcher is responsible for monitoring security systems, such as alarms and surveillance cameras, and coordinating responses to incidents or emergencies. They communicate with security personnel, law enforcement, and emergency services to ensure a swift and effective response to any security threats or safety concerns. Dispatchers also document incidents, maintain detailed logs, and may assist with administrative tasks related to security operations. Their role is crucial in maintaining safety and security within an organization or facility.

What are the key skills and qualifications needed to thrive as a security operations dispatcher, and why are they important?

To thrive as a Security Operations Dispatcher, you need strong situational awareness, attention to detail, and the ability to multitask, often supported by a high school diploma or equivalent. Familiarity with dispatch software, radio communication systems, and security monitoring tools is typically required. Excellent communication, calmness under pressure, and problem-solving skills set top performers apart in this role. These skills and qualities are vital to ensure quick, accurate responses to emergencies and effective coordination of security personnel.

What are some common challenges faced by security operations dispatchers, and how can they effectively manage them?

Security Operations Dispatchers often face challenges such as handling multiple incidents simultaneously, maintaining clear communication under pressure, and managing rapidly changing situations. To effectively manage these challenges, dispatchers rely on strong organizational skills, detailed incident tracking, and prioritization of calls based on urgency. Regular training, familiarity with security protocols, and effective teamwork with field officers and other dispatchers are essential to staying composed and ensuring safety and quick response times.

What is the difference between Security Operations Dispatcher vs Security Guard?

AspectSecurity Operations DispatcherSecurity Guard
CredentialsBasic security training, communication skillsSecurity license or certification, sometimes specialized training
Work EnvironmentMonitoring centers, call centers, dispatching security personnelOn-site at client locations, patrols, static posts
Employer & IndustrySecurity companies, law enforcement supportPrivate security firms, retail, corporate, or industrial sites
Primary RoleCoordinate security responses, monitor alarms, dispatch officersPatrol, monitor premises, prevent theft or vandalism

While Security Operations Dispatchers focus on coordinating security efforts and monitoring systems remotely, Security Guards are physically present on-site providing security services. Both roles are essential in the security industry but differ in responsibilities, work environment, and required credentials.

Is it hard to get hired as a security operations dispatcher?

Getting hired as a security operations dispatcher typically requires relevant experience, good communication skills, and knowledge of security systems or dispatch software. Employers often look for certifications such as CPR or security training, and the role may involve shift work, including nights and weekends. While competition can vary, having specialized skills can improve your chances of employment in this field.

What is the role of a security operations dispatcher?

A security operations dispatcher is responsible for monitoring security systems, receiving and prioritizing incident reports, and coordinating responses with security personnel or emergency services. They often use communication tools like radios or computer-aided dispatch systems and require strong communication skills and knowledge of security protocols.
Security Operations Dispatcher jobs near you

Special Response Security Officer

American Security Services LLC

Aurora, IL

$20/hr

Full-time

Re-posted 9 days ago

Key responsibilities

  • Respond to dispatch requests promptly and deploy to various client locations throughout the Chicagoland area.

  • Utilize security technology such as tablets, access control systems, visitor management systems, and CCTV to assist in securing facilities.

  • Conduct patrols, monitor security cameras, observe personnel, and record incidents to ensure the safety and security of client sites.

Job description

Special Response Security Officer

American Security is currently recruiting for Full Time Special Response Officers (SROs) to work throughout the Chicagoland area.

This is a great opportunity for experienced security professionals looking to expand their security experience, work at a variety of client locations, and take on a more active role within security operations.

SROs earn $20.00 per hour base pay, plus a $3.00 per hour weekly SRO bonus when all position requirements are met. Additional travel pay of up to $3.00 per hour may also be available depending on the distance traveled to an assigned location.

Requirements

• Speak, read, and write the English language fluently.

• Understand written procedures and respond accordingly.

• Own a reliable vehicle that meets Illinois law outlining vehicle insurance requirements.

• Possess a valid driver's license.

• Be available for on call and standby assignments throughout the Chicagoland area.

• Be prepared for deployment to various client sites with little or no advance notice.

• Possess a working cell phone and be able to respond to company calls within 15 minutes while on standby.

• Be able to report to an assigned location within 1 hour of receiving an assignment.

• Maintain a complete set of clean and pressed uniforms in your vehicle.

Responsibilities

• Be scheduled for standby coverage 6 days per week, with one designated weekday off.

• Be available for assigned standby periods, which may include daytime, evening, overnight, and extended standby periods.

• Be available for assignments on holidays when required.

• Promptly respond to dispatch requests for service and deploy to locations throughout the Chicagoland area.

• Travel to various American Security client locations as needed.

• Effectively utilize technology to assist clients in securing their facilities, including tablets, access control systems, visitor management systems, and CCTV systems.

• Ensure vendors and visitors are properly signed in and out.

• Observe departing personnel to protect against theft of property.

• Monitor security cameras that are within the facility.

• Respond to incidents, including property emergencies.

• Conduct general patrols during various hours, including numerous flights of stairs and frequent patrols of the exterior in all weather conditions.

• Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning equipment.

• Maintain clear and accurate logs.

• Provide excellent customer service while on duty.

• Maintain a professional appearance and comply with all company uniform and grooming requirements.

• Follow all company policies, procedures, post orders, and client requirements.

• Other duties as assigned.


American Security is a security guard agency that was established in 1986. We have over 400 employees, which makes us big enough to take on large customers, but small enough to offer personalized services to smaller clients. American establishes security programs for their clients that are designed to protect their personnel and assets. We integrate our trained officers and technology, which allows us to effectively execute our security programs.